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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-166048 · Issue 641956

Navigation icons added for use in offline mobile

Resolved in Pega Version 8.6.1

When using an offline mobile app, clicking on an image / link on the home page for navigation resulted in the error “Resource missing. See client logs.” This was traced to a missed use case that resulted in some icons not being available in the package, and has been corrected by including the following:webwb/py-menu-toggle.png webwb/pzgrid_downarrow.png webwb/pymenuleftarrow.png webwb/pymenurightarrow.png webwb/pymodal_mask_img.png webwb/py-grid-sort-down.svg

INC-169636 · Issue 659533

Navigation icons added for use in offline mobile

Resolved in Pega Version 8.5.5

When using an offline mobile app, clicking on an image / link on the home page for navigation resulted in the error “Resource missing. See client logs.” This was traced to a missed use case that resulted in some icons not being available in the package, and has been corrected by including the following:webwb/py-menu-toggle.png webwb/pzgrid_downarrow.png webwb/pymenuleftarrow.png webwb/pymenurightarrow.png webwb/pymodal_mask_img.png webwb/py-grid-sort-down.svg

INC-166048 · Issue 659534

Navigation icons added for use in offline mobile

Resolved in Pega Version 8.7

When using an offline mobile app, clicking on an image / link on the home page for navigation resulted in the error “Resource missing. See client logs.” This was traced to a missed use case that resulted in some icons not being available in the package, and has been corrected by including the following: webwb/py-menu-toggle.png webwb/pzgrid_downarrow.png webwb/pymenuleftarrow.png webwb/pymenurightarrow.png webwb/pymodal_mask_img.png webwb/py-grid-sort-down.svg

INC-192159 · Issue 691022

Handling added for designtime page used in runtime

Resolved in Pega Version 8.7

After creating a survey with branch Create survey cases routed to different actors, some cases missed the assignments and were left idle with no access to progress. Survey cases (with branches) having the 'when' conditions in flow connectors experienced this intermittently in production. This was traced to the use of D_pzSurveyPage data page called from the ProcessUpdate data transform while creating the survey: this data page is for design time and should not be used at runtime as it requires design time pages like CaseTypePage which will not be available at runtime. To resolve this issue for runtime, in Step 3 of pzGetAllConnectors, pyClassName will be copied from the step page and set for pzGetConnectorsForDecision.

INC-192159 · Issue 691024

Handling added for designtime page used in runtime

Resolved in Pega Version 8.6.3

After creating a survey with branch Create survey cases routed to different actors, some cases missed the assignments and were left idle with no access to progress. Survey cases (with branches) having the 'when' conditions in flow connectors experienced this intermittently in production. This was traced to the use of D_pzSurveyPage data page called from the ProcessUpdate data transform while creating the survey: this data page is for design time and should not be used at runtime as it requires design time pages like CaseTypePage which will not be available at runtime. To resolve this issue for runtime, in Step 3 of pzGetAllConnectors, pyClassName will be copied from the step page and set for pzGetConnectorsForDecision.

INC-157696 · Issue 623883

Able to add message to Pulse when it includes "@."

Resolved in Pega Version 8.4.5

Messages that contained the "@." character, like "@.com", "@.es" or "personas@..." were not being added in Pega Pulse. This has been resolved by setting the workid prefix in pyDefault of PegaSocial-Group and adding a check to see if the mentioned item starts with a workid prefix before doing an obj-browse.

SR-D76134 · Issue 542160

"Offline" icon shows when simulating offline mode

Resolved in Pega Version 8.1.8

When simulating offline mode by selecting "Settings->SystemInfo->Simulate Offline checkbox" and moving to MyWork, "Offline" did not appear in the header. This has been corrected.

SR-B94506 · Issue 341185

Unneeded clipboard use cleared during sync

Resolved in Pega Version 7.4

During the "delta sync" process, a very large clipboard size (96 MB) was observed for offline sync service requestors. Further analysis showed that the application page contained a property pyOfflineCases which increased the application page size from 28K to 679K. Since the property isn't present in the saved application rule model, the pzDataSyncPackager rule will clear it from the clipboard to improve performance.

SR-A21636 · Issue 240162

Fixed auto-complete use in iPhone Opportunity creation

Resolved in Pega Version 7.2.1

Issues were seen when selecting items using Auto-Complete on an iPhone while creating an Opportunity. This was due to a positioning error in the logic, and has been fixed.

INC-145445 · Issue 606466

Added handling for Get Directions using http in mobile

Resolved in Pega Version 8.6

When attempting to use the Get Directions action from from a newly launched window in the mobile application, an error indicating the popup blocker was enabled appeared even though popup blocker was disabled. This was caused by the map being requested with http while the current protocol was https, and has been resolved by adding logic that will handle the map from https conditionally based on the current protocol.

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