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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D42243 · Issue 524579

Added handling for offline mobile attachments using PRFiles and Repositories

Resolved in Pega Version 8.2.6

Attaching a file on mobile and then immediately clicking on it to open it either did not open the attachment or the attachment opened and then the app stopped working with a "Sync Failed" error. Attachments were not synchronized on the server, and when synchronization was re-tried the attachment was duplicated on attachment list. This was traced to the system being configured to use PRFile API for synchronizing attachments along with Repositories to store attachments; when the processing "commitAttachment" action was processed, it called the Work-.AttachFile activity to finalize attachment upload, but the activity was called without the mandatory attachment InputStream required when using PRFile + Repositories. This has been resolved by ensuring there is a call to Work-.AttachFile with InputStream in cases where PRFiles and Repositories are enabled.

SR-D42243 · Issue 525771

Added handling for offline mobile attachments using PRFiles and Repositories

Resolved in Pega Version 8.3.2

Attaching a file on mobile and then immediately clicking on it to open it either did not open the attachment or the attachment opened and then the app stopped working with a "Sync Failed" error. Attachments were not synchronized on the server, and when synchronization was re-tried the attachment was duplicated on attachment list. This was traced to the system being configured to use PRFile API for synchronizing attachments along with Repositories to store attachments; when the processing "commitAttachment" action was processed, it called the Work-.AttachFile activity to finalize attachment upload, but the activity was called without the mandatory attachment InputStream required when using PRFile + Repositories. This has been resolved by ensuring there is a call to Work-.AttachFile with InputStream in cases where PRFiles and Repositories are enabled.

SR-D7323 · Issue 493176

Pin Case to Board updated to use unique IDs for different workpools

Resolved in Pega Version 8.3.1

When using the Pin Case to Board functionality, it was only possible to find and pin cases in the default/current work pool of the working access group and not any other cases in any other work pools which allowed access to open/search/process. This was due to pyLabel being used to compare if a value entered was valid, which was not a unique key. To resolve this, the pyValidatePinDetails activity in Pega-Ext-Mentions-Documents, Pega-Ext-Mentions-Cases, and Pega-Ext-Mentions-Groups classes have been updated to compare pzInsKey instead of pyLabel to check for validate pin.

INC-142223 · Issue 600456

Mobile List rule correctly removed when case type creation fails

Resolved in Pega Version 8.4.4

When trying to create a new case type, a "Branch ruleset not candidate" error occurred. During this error process, the Mobile List rule that was created did not get removed. As a result, an InstanceAlreadyExists error occurred once the first issue was addressed and the attempt was made to create the case type again. Investigation showed that Mobile related views are created in pxCreateNativeListPageForCase activity but on failure during case type creation they were not rolled back in pzRollbackAndDeleteCasetypeAssets activity. This has been corrected.

INC-175058 · Issue 660934

SSLContext created using protocol from REST connector rule form

Resolved in Pega Version 8.6.1

After upgrading to IBM websphere v9.0.5.6 or higher, API calls Like REST, Connect-HTTP etc were failing to connect to endpoints using TLSv1.2. Investigation showed that although the connector was configured to send TLSv1.2, the ClientHello handshake was triggered for TLSv1.3. Because the SSLContext was created with highest version supported by protocol in the WAS container, this has been resolved by modifying the code to create SSLContext based on the the protocol selected in the REST connector rule form. Additionally, please note that the Connect-HTTP connector has been deprecated and the Connect-REST capabilities in the platform should be used instead.

INC-175706 · Issue 659528

SSLContext created using protocol from REST connector rule form

Resolved in Pega Version 8.6.1

After upgrading to IBM websphere v9.0.5.6 or higher, API calls Like REST, Connect-HTTP etc were failing to connect to endpoints using TLSv1.2. Investigation showed that although the connector was configured to send TLSv1.2, the ClientHello handshake was triggered for TLSv1.3. Because the SSLContext was created with highest version supported by protocol in the WAS container, this has been resolved by modifying the code to create SSLContext based on the the protocol selected in the REST connector rule form. Additionally, please note that the Connect-HTTP connector has been deprecated and the Connect-REST capabilities in the platform should be used instead.

INC-174321 · Issue 664237

SSLContext created using protocol from REST connector rule form

Resolved in Pega Version 8.5.5

After upgrading to IBM websphere v9.0.5.6 or higher, API calls Like REST, Connect-HTTP etc were failing to connect to endpoints using TLSv1.2. Investigation showed that although the connector was configured to send TLSv1.2, the ClientHello handshake was triggered for TLSv1.3. Because the SSLContext was created with highest version supported by protocol in the WAS container, this has been resolved by modifying the code to create SSLContext based on the the protocol selected in the REST connector rule form. Additionally, please note that the Connect-HTTP connector has been deprecated and the Connect-REST capabilities in the platform should be used instead.

INC-175058 · Issue 660935

SSLContext created using protocol from REST connector rule form

Resolved in Pega Version 8.5.5

After upgrading to IBM websphere v9.0.5.6 or higher, API calls Like REST, Connect-HTTP etc were failing to connect to endpoints using TLSv1.2. Investigation showed that although the connector was configured to send TLSv1.2, the ClientHello handshake was triggered for TLSv1.3. Because the SSLContext was created with highest version supported by protocol in the WAS container, this has been resolved by modifying the code to create SSLContext based on the the protocol selected in the REST connector rule form. Additionally, please note that the Connect-HTTP connector has been deprecated and the Connect-REST capabilities in the platform should be used instead.

INC-175706 · Issue 659529

SSLContext created using protocol from REST connector rule form

Resolved in Pega Version 8.5.5

After upgrading to IBM websphere v9.0.5.6 or higher, API calls Like REST, Connect-HTTP etc were failing to connect to endpoints using TLSv1.2. Investigation showed that although the connector was configured to send TLSv1.2, the ClientHello handshake was triggered for TLSv1.3. Because the SSLContext was created with highest version supported by protocol in the WAS container, this has been resolved by modifying the code to create SSLContext based on the the protocol selected in the REST connector rule form. Additionally, please note that the Connect-HTTP connector has been deprecated and the Connect-REST capabilities in the platform should be used instead.

INC-179188 · Issue 661955

SSLContext created using protocol from REST connector rule form

Resolved in Pega Version 8.5.5

After upgrading to IBM websphere v9.0.5.6 or higher, API calls Like REST, Connect-HTTP etc were failing to connect to endpoints using TLSv1.2. Investigation showed that although the connector was configured to send TLSv1.2, the ClientHello handshake was triggered for TLSv1.3. Because the SSLContext was created with highest version supported by protocol in the WAS container, this has been resolved by modifying the code to create SSLContext based on the the protocol selected in the REST connector rule form. Additionally, please note that the Connect-HTTP connector has been deprecated and the Connect-REST capabilities in the platform should be used instead.

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