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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-186466 · Issue 670292

Style selector workaround added for Internet Explorer 11

Resolved in Pega Version 8.7

When using UI-Kit 15.0.1 with Microsoft Internet Explorer 11, the responsive behavior of the left navigator was not working as expected, it was not possible to Customize/Style the File Path control completely, and the AutoComplete control and Date Time Controls had a blue border on hover/focus. This was traced to the styles not being correctly selected because they contained the selector "focus-within" which is not supported in this browser. This has been resolved by adding focus-within separately so Internet Explorer will ignore the selector.

INC-143461 · Issue 601840

Updated JSON DT nested page property handling

Resolved in Pega Version 8.6

In a JSON data transform, when using an "Update page" step on a single-page property, as a child step of an "Append and map to" step where a page list property is given, the page list was populated with only one result but the single-page property was treated like a page list and received multiple results. This has been resolved by updating the ClipboardJSONDeserializer implementation and downstream abstractions to support "clipboard only" relations as properties in nested Page Lists.

INC-144978 · Issue 600589

Updated JSON DT nested page property handling

Resolved in Pega Version 8.6

In a JSON data transform, when using an "Update page" step on a single-page property, as a child step of an "Append and map to" step where a page list property is given, the page list was populated with only one result but the single-page property was treated like a page list and received multiple results. This has been resolved by updating the ClipboardJSONDeserializer implementation and downstream abstractions to support "clipboard only" relations as properties in nested Page Lists.

INC-85182 · Issue 622326

Process added to clear unneeded requestors from shared pools

Resolved in Pega Version 8.6

Shared service requestor pools were persistently showing a growing count of active requestors when a service was under heavy use, potentially leading to timeouts and exceptions. Investigation showed requestors were moving from active to inactive without updating the pool manager, causing service requestor pools to be held in an inconsistent state with active requestor pools not going down even after completion of service request. To resolve this, a job scheduler process has been added to stabilize the service requestor pools heuristically.

INC-183728 · Issue 665133

Oracle handling updated for primary key in upgrade DDL

Resolved in Pega Version 8.7

Previously, when a primary key of a table was created Oracle would automatically create a unique index with the same name as the primary key. However, with the introduction of Oracle 19, an optimization was added which will not do that if there is another unique index on the table which contains the column(s) of the primary key. This difference can cause updates to fail with the error "cannot drop index used for enforcement of unique/primary key". This has been resolved by updating the handling for primary key constraint and the corresponding index name.

INC-183995 · Issue 673789

Corrected accessibility for action menu button

Resolved in Pega Version 8.7

When using JAWS with Google Chrome or NVDA with Microsoft Edge, the action menu button label was announced twice, as 'Case Action Menu button' and 'Action Menu button', and it required two tab key presses to set focus on the Action menu button from the Follow button. This has been resolved by removing the role type as component/widget and keeping the label as "case wide actions" so that after the focus from the icons, the focus is correctly set on the action buttons.

INC-211082 · Issue 717176

Updated default portal harness handling for switching applications

Resolved in Pega Version 8.6.5

After opening the user portal in a new browser tab through interaction with the search, a blank screen was presented when attempting to switch applications via the operator menu. Performing the same actions in the main / originally opened portal worked as expected. This has been resolved by creating a new section pyPortalNavigationHeader in pzPortalNavigation which has an action to open the harness which is available first in D_pzDynamicnavigationpages. This new section has been marked as available to allow local modification of the default harness for sites not using dynamic navigation.

INC-169203 · Issue 646097

Robotics Desktop Automation correctly runs on subsequent tabs

Resolved in Pega Version 8.7

When using Customer Service (CRM) to call Robotics Desktop Automation (RDA) from a data page, closing the first interaction tab after the RDA automation was completed resulted in the automation not being triggered for the second tab. If the first tab was not closed, the automation on the second worked as expected. Investigation showed the attachOnUnload was unregistering the client actions for all the open tabs and the attachOnLoad was not being called on reload. This has been resolved by updating attachOnLoad so it is now called with InvokeOnReload as 'true' to register client action for the tab in focus.

INC-121480 · Issue 595823

EnableRedirects property added for REST connections

Resolved in Pega Version 8.6

When implementing a connector with the header “Location” which contains a redirect URI, a 303 response code was expected. Instead, a 400 or 404 error was generated. It was not possible for developers to process the code per their logic in Activity as Connect REST processed 303 responses automatically - i.e. there was no intercept points to implement the suggested approach. To resolve this, the new property "Rule-Connect-REST.pyEnableRedirects" has been added along with a checkbox for the property in "Rule-Connect-REST.pyService" in "Connection" section. Logic has been added in RESTConnector.java to take value of this property and set it on the HTTPClient being used, and a method has been added to HTTPClient interface and ComponentsHTTPClient to use the new value being passed. The default behavior is the same for the REST Connector, but a client can uncheck a checkbox on the REST Connector ruleform to stop the HTTP client from automatically following any compatible 3xx responses.

INC-139695 · Issue 593084

Mountain time zone format updated

Resolved in Pega Version 8.6

If an operator was created with any calendar instance time zone mapped to "Canada/Mountain" and made unavailable for the current period, routing an assignment to that operator using the standard ToCurrentOperator activity resulted in a null pointer error when the Rule-Utility-Function was executed to find a substitute operator. This was traced to the time zone format Input to DateTimeUtils API (parseDateTimeString) having the wrong time zone, for example, 20200819T080000.000 MDT (CA), and has been resolved by modifying the locale XMLs to remove (CA) from zone code so that MDT (CA) is updated as MDT.

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