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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-186466 · Issue 670292

Style selector workaround added for Internet Explorer 11

Resolved in Pega Version 8.7

When using UI-Kit 15.0.1 with Microsoft Internet Explorer 11, the responsive behavior of the left navigator was not working as expected, it was not possible to Customize/Style the File Path control completely, and the AutoComplete control and Date Time Controls had a blue border on hover/focus. This was traced to the styles not being correctly selected because they contained the selector "focus-within" which is not supported in this browser. This has been resolved by adding focus-within separately so Internet Explorer will ignore the selector.

INC-183995 · Issue 673789

Corrected accessibility for action menu button

Resolved in Pega Version 8.7

When using JAWS with Google Chrome or NVDA with Microsoft Edge, the action menu button label was announced twice, as 'Case Action Menu button' and 'Action Menu button', and it required two tab key presses to set focus on the Action menu button from the Follow button. This has been resolved by removing the role type as component/widget and keeping the label as "case wide actions" so that after the focus from the icons, the focus is correctly set on the action buttons.

INC-169203 · Issue 646097

Robotics Desktop Automation correctly runs on subsequent tabs

Resolved in Pega Version 8.7

When using Customer Service (CRM) to call Robotics Desktop Automation (RDA) from a data page, closing the first interaction tab after the RDA automation was completed resulted in the automation not being triggered for the second tab. If the first tab was not closed, the automation on the second worked as expected. Investigation showed the attachOnUnload was unregistering the client actions for all the open tabs and the attachOnLoad was not being called on reload. This has been resolved by updating attachOnLoad so it is now called with InvokeOnReload as 'true' to register client action for the tab in focus.

INC-167611 · Issue 652468

Business users can move dashboard widgets on production portal pages

Resolved in Pega Version 8.7

Business users were not able to use "Edit dashboard" to move dashboard widgets in production portal pages. This was a missed use case of using an operator with different security level, and has been resolved by using the control pzUserDashboardIncludeScript instead of including pzpega_dashboard script directly in the UserPortal harness.

INC-138354 · Issue 594356

Third party cookies reminder added for Mashup in incognito browsers

Resolved in Pega Version 8.3.5

When working in incognito/private browser windows, attempting to use Mashup displayed a message indicating login credentials were not recognized ("Unknown password and/or username"). This was due to recent changes originating with the browsers regarding blocking third-party cookies which are necessary for Mashup to run. For informational purposes, a new API has been added which will check for the PegaRules cookie; if the cookie is not present, the message "Third party cookies must be enabled for Mashup to function." will be displayed. This message may be customized by configuring the setting "pega.web.config.xCookiesDisabled" with the required message.

INC-195363 · Issue 690043

Accessibility improvements for Cosmos

Resolved in Pega Version 8.7

After update, some UI changes were seen in Cosmos that could impact accessibility. These included the left panel for the portal can be folded, but the arrow/Icon to fold this pane shows only when you hover over with it with the mouse; on the same portal, Submit and Cancel buttons are displayed at the bottom of the screen as a sticky menu over the long form instead of the previous behavior of being at the bottom of the form; and that the sticky menu partially covered the bottom of the form's functionality. These have been resolved by updating the selectors to make the collapsible icon accessible using keyboard and by removing the sticky behavior for the case action area buttons in the perform harness.

INC-164012 · Issue 640039

Source edit with formatting resumes process automatically

Resolved in Pega Version 8.7

When opening a paragraph rule and clicking on Actions > checkout out to branch, the rule refreshed and the modal never appeared to allow the selection of a branch on the current application. This was an inadvertent side effect of work done to resume the event queue if it was paused when applying styles, and has been resolved by modifying the work so it resumes the action sequence only when source mode is initialized in the Rich Text Editor.

INC-188605 · Issue 673597

Missing property added for permission check on CanPerformAssignment Go button

Resolved in Pega Version 8.7

With the introduction of the pzCanPerformAssignment When Rule to control the visibility of the Go button in the Assignment lists, the context for checks is now within the D_CaseAssigments Data Page. One of the checks executed by this When Rule is performed by the function @pzCanPerformAssignment() which calls an API to examine the RARO configuration for the Assignment Class in question. When the Read permission is controlled by the canPerform Access When Rule, a function is called which relies on the presence of the .pxRefObjectClass to check the privileges; In the new D_CaseAssignments Data Page the .pxRefObjectClass was not mapped during construction and as such the value for workClass passed to the API method was "" meaning the relevant checks were not executed. This has been resolved by adding the missing property pxRefObjectClass that is needed for execution permission checking.

INC-135181 · Issue 597424

Clipboard handling updated to accommodate custom Cosmos portal

Resolved in Pega Version 8.3.5

After upgrading and moving to Theme-Cosmos, a browser-level refresh on the user portal was not remaining on the same screen that issued the refresh, but rather on the default screen of the user portal. This was traced to a difference in clipboard handling of the Body parameter value for strJSON that was exposed through a customized Cosmos User Portal where Ajax Container was not used but still present in DOM. In order to support this use case, the tab_support file in sendReqToUpdateClipboard method has been updated.

INC-176742 · Issue 657070

DX API JSON response maintains special characters

Resolved in Pega Version 8.7

When processing a Pega workflow with external UI through the DX API, entering some value with special characters like "(" and saving the case resulted in "(" being replaced with junk characters that were displayed on the UI when the case details were sent back from Pega. This was traced to special chars not being supported in the validation error message when displayed on c11n system, and has been resolved by consuming the 'message' value in the error object instead of localizedValue.

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