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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-A1852 · Issue 209275

Resolved error on tab switching in DS portal

Resolved in Pega Version 7.1.9

After logging into Pega Designer Studio and launching a portal, performing a switch role/portal in the opened portal and then clicking on the Designer Studio tab closed the secondary portal tab. This was resolved, but an additional problem arose with an error being generated for the tab that was opened previously before switching applications when trying to save or modify the availability of already opened rules in the dev portal. This had to do with the API used to clean up the threads, and has been corrected.

INC-180275 · Issue 666456

Collaboration control hidden if data type is delegated

Resolved in Pega Version 8.7

When collaborating using a customized CaseManager portal with some delegated data types, the admin user refreshing the Data Type view changed the collaborator's view from the portal to show the Data Type tabs, allowing the second person to open rules (properties, Data Pages, etc) and see the configuration even though they could not make any changes. This has been resolved by updating pzDataTypeDelegated to display the collaboration control only if pzDelegation is false.

INC-186466 · Issue 670292

Style selector workaround added for Internet Explorer 11

Resolved in Pega Version 8.7

When using UI-Kit 15.0.1 with Microsoft Internet Explorer 11, the responsive behavior of the left navigator was not working as expected, it was not possible to Customize/Style the File Path control completely, and the AutoComplete control and Date Time Controls had a blue border on hover/focus. This was traced to the styles not being correctly selected because they contained the selector "focus-within" which is not supported in this browser. This has been resolved by adding focus-within separately so Internet Explorer will ignore the selector.

SR-132927 · Issue 206255

Information on iPad Safari focus issues

Resolved in Pega Version 7.1.9

An issue was found where the onScreen Keyboard disappeared on refresh of a focused input element when using Safari on an iPad. Unfortunately, iPad Safari has compatibility issues with programmatic focusing and this problem cannot be resolved in the PRPC software. The root cause is the browser security: even though focus is getting triggered (value can be set , focused element is the document.activeElement) on the targeted input element, focus behavior (like blue border highlighting, keyboard popping up) is not triggered when the focus in call stack comes from within a function and the first function in the call stack was triggered by a non-programmatic event. Instead, the security mechanism kicks in to prevent you from setting focus on the input. As this is not a PRPC issue, we cannot offer a resolution at this time.

SR-132720 · Issue 203636

Resolved stale transaction error on editing operator skills

Resolved in Pega Version 7.1.9

After creating a control that displayed a listview of operators in a side panel with a single click event on the list view to show a button, clicking the button was intended to open an out-of-the-box html rule "ShowSkills" which is used to show/update the skills of the operator. However, on the "ShowSkills" screen the error "This action is not allowed as it is outside the current transaction" was being generated when trying to update the operator skills. This was caused by a stale transaction error, and has been resolved by adding the type 'button' on the buttons in the ShowSkills HTML code.

INC-183995 · Issue 673789

Corrected accessibility for action menu button

Resolved in Pega Version 8.7

When using JAWS with Google Chrome or NVDA with Microsoft Edge, the action menu button label was announced twice, as 'Case Action Menu button' and 'Action Menu button', and it required two tab key presses to set focus on the Action menu button from the Follow button. This has been resolved by removing the role type as component/widget and keeping the label as "case wide actions" so that after the focus from the icons, the focus is correctly set on the action buttons.

INC-169203 · Issue 646097

Robotics Desktop Automation correctly runs on subsequent tabs

Resolved in Pega Version 8.7

When using Customer Service (CRM) to call Robotics Desktop Automation (RDA) from a data page, closing the first interaction tab after the RDA automation was completed resulted in the automation not being triggered for the second tab. If the first tab was not closed, the automation on the second worked as expected. Investigation showed the attachOnUnload was unregistering the client actions for all the open tabs and the attachOnLoad was not being called on reload. This has been resolved by updating attachOnLoad so it is now called with InvokeOnReload as 'true' to register client action for the tab in focus.

INC-167611 · Issue 652468

Business users can move dashboard widgets on production portal pages

Resolved in Pega Version 8.7

Business users were not able to use "Edit dashboard" to move dashboard widgets in production portal pages. This was a missed use case of using an operator with different security level, and has been resolved by using the control pzUserDashboardIncludeScript instead of including pzpega_dashboard script directly in the UserPortal harness.

INC-195363 · Issue 690043

Accessibility improvements for Cosmos

Resolved in Pega Version 8.7

After update, some UI changes were seen in Cosmos that could impact accessibility. These included the left panel for the portal can be folded, but the arrow/Icon to fold this pane shows only when you hover over with it with the mouse; on the same portal, Submit and Cancel buttons are displayed at the bottom of the screen as a sticky menu over the long form instead of the previous behavior of being at the bottom of the form; and that the sticky menu partially covered the bottom of the form's functionality. These have been resolved by updating the selectors to make the collapsible icon accessible using keyboard and by removing the sticky behavior for the case action area buttons in the perform harness.

INC-164012 · Issue 640039

Source edit with formatting resumes process automatically

Resolved in Pega Version 8.7

When opening a paragraph rule and clicking on Actions > checkout out to branch, the rule refreshed and the modal never appeared to allow the selection of a branch on the current application. This was an inadvertent side effect of work done to resume the event queue if it was paused when applying styles, and has been resolved by modifying the work so it resumes the action sequence only when source mode is initialized in the Rich Text Editor.

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