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Resolved Issues

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-190130 · Issue 678541

Help information updated for using Elastic Search with Report Definition

Resolved in Pega Version 8.7

The support article "Configuring a report definition to run against an Elasticsearch index" has been updated to clarify that the search can pass multiple values with a space in pySearchString as it does OR operation on all the fields, and that filters in the report definition will be used when executing the report directly or when calling the report in the pxRetrieveSearchData activity. https://community.pega.com/knowledgebase/articles/system-administration/85/configuring-report-definition-run-against-elasticsearch-index

INC-173725 · Issue 656480

Logic updated for DX API retrieving View/Action ID using embedded property

Resolved in Pega Version 8.7

While calling the DX API using Assignment ID and action ID, a 500 error response was logged indicating that the server encountered an unexpected condition that prevented it from fulfilling the request. Investigation traced this to the logic used for resolving an embedded property referenced in a control/field to identify the correct page class. In a non-work object context for flow actions the new assign page doesn't exist, but the system was checking for it and clearing off errors from the named page. This has been corrected.

INC-176274 · Issue 666390

Timeout check added to authorization to preserve portal context

Resolved in Pega Version 8.7

When using SAML SSO Authentication Service with "Use access group timeout" and "Redirect to IDP login after logout" selected and "Force authentication" not selected, manually logging out correctly returned the view to the custom SSO login page but the timeout logout returned the default Pega login page as if SSO was not in use. Analysis showed there was a "Failed to open portal" error after doing some action post timeout, and this was traced to pyPortal page not having a value. Investigation showed this was blank due to the creation of new thread while the requestor state was perceived as unauthenticated because of the timeout. To resolve this, a timeout check has been added to the following: Authorization#setActiveAccessGroup(java.lang.String, boolean, boolean, java.util.Map) BasicApplicationContextImmutableImpl#applyApplicationProperties

INC-177737 · Issue 663141

Authentication requirement updated for CallConnector

Resolved in Pega Version 8.7

After update, invoking a REST API call during SSO login which eventually called pxCallConnector (Final Activity) in @baseclass Pega-RulesEngine failed at the CallConnector step. This was caused by a change in recent Pega versions which enabled authentication for this activity, and has been resolved by marking the activity as internal and disabling the authentication requirement.

INC-187553 · Issue 675429

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.7

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-188080 · Issue 673783

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.7

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-188143 · Issue 674972

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.7

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-189477 · Issue 674034

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.7

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-200029 · Issue 690167

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.7

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-170514 · Issue 653762

Lock conflict resolved for AssignmentCheck

Resolved in Pega Version 8.7

The error "Unable to unlock this work object" sporadically appeared in both the runtime log and Pega RULES log when the robot was trying to create a case in Pega using an API call. Investigation showed that as the case was created, it was pulled by another robot (another requestor) which was using the GetAssignments API. This caused the perform assignment check to fail. To resolve this, a 'when' rule has been added to the performAssignmentCheck Activity.

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