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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-178148 · Issue 660924

Handling added for SSO servlet name

Resolved in Pega Version 8.7

After update, logging into an external site was not working correctly due to the SSO URL being appended with "/app/default". This has been resolved by updating the code to handle the servlet name properly.

INC-188405 · Issue 673063

Handling added for SSO servlet name

Resolved in Pega Version 8.7

After update, logging into an external site was not working correctly due to the SSO URL being appended with "/app/default". This has been resolved by updating the code to handle the servlet name properly.

INC-119754 · Issue 561523

Corrected 'when' rule context for GetCaseDetails

Resolved in Pega Version 8.4.2

The Pega REST API Get Method /cases{CaseID} failed if the Child Case was set with Manual instantiation using a 'when' rule. This was traced to the 'when' rule being resolved using @baseclass instead of the class of the case type, and has been resolved by updating the pzGetCaseDetails activity to evaluate the 'when' rule on the case page.

INC-175630 · Issue 653863

Application selections only announced when visible

Resolved in Pega Version 8.7

The elements of the application switcher were being announced by the NVDA screen reader even when toggled off, i.e. not visible. The issue was occurring because the focus was remaining at the search bar even after closing the app switcher window, and has been resolved by adding the necessary logic to switch the focus.

INC-127077 · Issue 564109

Busy indicator appears when uploading via Select

Resolved in Pega Version 8.4.2

After upgrade, the “loading symbol” (busy indicator) was not appearing while uploading large attachments using the Select button. This was a missed use case in recent changes to related to AsyncUpload, and has been resolved.

SR-D85653 · Issue 548599

Repaired Tracer use with Google Chrome

Resolved in Pega Version 8.3.3

After running Tracer while using Google Chrome, closing it and trying to run another resulted in an error indicating "Cannot Launch multiple tracer sessions for a requestor". This was identified as a bug with Google Google Chrome Versions greater than 70 and was caused by Google Chrome deprecating the use of sync XHR on page dismissal, and has been resolved by modifying the system to use a beacon API instead.

SR-D90051 · Issue 549492

Repaired Tracer use with Google Chrome

Resolved in Pega Version 8.3.3

After running Tracer while using Google Chrome, closing it and trying to run another resulted in an error indicating "Cannot Launch multiple tracer sessions for a requestor". This was identified as a bug with Google Google Chrome Versions greater than 70 and was caused by Google Chrome deprecating the use of sync XHR on page dismissal, and has been resolved by modifying the system to use a beacon API instead.8.4.1: 546596

SR-D90505 · Issue 550989

Repaired Tracer use with Google Chrome

Resolved in Pega Version 8.3.3

After running Tracer while using Chrome, closing it and trying to run another resulted in an error indicating "Cannot Launch multiple tracer sessions for a requestor". This was identified as a bug with Google Chrome Versions greater than 70 and was caused by Chrome deprecating the use of sync XHR on page dismissal, and has been resolved by modifying the system to use a beacon API instead.

INC-180184 · Issue 665091

Assistance and diagnostics added for issue with opening imported 'when'

Resolved in Pega Version 8.7

After upgrade, attempting to open rules that were developed on lower environments and then imported resulted in unknown errors. A workaround has been added to skip and log any corrupted property that might be interfering with the rule opening: enable Skip-Corrupt-Property to put this in place. To improve diagnostics, the new logger NBA-WME-DEBUG has been added. If the error continues after using Skip-Corrupt-Property, Skip-Corrupt-Property should be disabled and NBA-WME-DEBUG should be enabled and kept active until the issue occurs again.

SR-D68235 · Issue 534781

Stale WorkSearchPreference data cleared when switching apps

Resolved in Pega Version 8.3.3

The D_pyWorkSearchPreferences data page data was not refreshing while switching between apps, causing stale data to be populated under the case search dropdown for all the applications after switching the application from one to another. This has been resolved by removing the D_pyWorkSearchPreferences data page as part of pzProcessApplicationSwitch.

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