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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-175630 · Issue 653863

Application selections only announced when visible

Resolved in Pega Version 8.7

The elements of the application switcher were being announced by the NVDA screen reader even when toggled off, i.e. not visible. The issue was occurring because the focus was remaining at the search bar even after closing the app switcher window, and has been resolved by adding the necessary logic to switch the focus.

INC-207996 · Issue 709664

Check added for parent case dependency if deferred-save is used

Resolved in Pega Version 8.7.2

After updating the status of a parent case to "Pending-ChildCaseDependency", the wait shape for the child case that should have been triggered by the status did not work and the child case remained on hold. This was a missed use case for the pxCheckFlowDependencies activity where defer-save operations on Index-AssignDeps class was not considered, and may happen when the Queue Processor is evaluating the dependencies while instances to Index-AssignDeps are not committed yet. To resolve this, code has been added to check the entry of the parent case dependency in deferred-save if its not present in Index-AssignmentDeps table.

INC-173725 · Issue 656480

Logic updated for DX API retrieving View/Action ID using embedded property

Resolved in Pega Version 8.7

While calling the DX API using Assignment ID and action ID, a 500 error response was logged indicating that the server encountered an unexpected condition that prevented it from fulfilling the request. Investigation traced this to the logic used for resolving an embedded property referenced in a control/field to identify the correct page class. In a non-work object context for flow actions the new assign page doesn't exist, but the system was checking for it and clearing off errors from the named page. This has been corrected.

INC-170514 · Issue 653762

Lock conflict resolved for AssignmentCheck

Resolved in Pega Version 8.7

The error "Unable to unlock this work object" sporadically appeared in both the runtime log and Pega RULES log when the robot was trying to create a case in Pega using an API call. Investigation showed that as the case was created, it was pulled by another robot (another requestor) which was using the GetAssignments API. This caused the perform assignment check to fail. To resolve this, a 'when' rule has been added to the performAssignmentCheck Activity.

INC-187350 · Issue 703199

UUID added to iOS direct photo upload to differentiate filename

Resolved in Pega Version 8.7.2

When "Content Storage" with the option "Store in repository" was enabled on the "Integration" tab in the Application definition, it was not possible to add more that two attachments to a case with an iPhone when directly capturing a photo through the camera app instead of uploading the photo as an attachment using the gallery. When using the default "Store in Pega database", the additional photos could be uploaded directly from an iOS camera without any errors. Investigation showed that when "Store in repository" was enabled, a file name conflict check was done in the repository. Because the iOS camera app saves/uploads every image as "image.jpg", this caused the error when checking for a filename conflict in the repository. This has been resolved by adding code to append a UUID to the attachname when the device is mobile and browser is Apple Safari.

INC-177665 · Issue 662020

Security updated to allow Access group switching

Resolved in Pega Version 8.7

When a member of two different access groups attempted to switch from one group to another, an "access denied" message occurred. This was traced to the use of BAC, and has been resolved by updating the pzProcessApplicationSwitch activity to use the pzEncryptURLActionString function to register the request.

INC-186868 · Issue 675245

Security updated to allow Access group switching

Resolved in Pega Version 8.7

When a member of two different access groups attempted to switch from one group to another, an "access denied" message occurred. This was traced to the use of BAC, and has been resolved by updating the pzProcessApplicationSwitch activity to use the pzEncryptURLActionString function to register the request.

INC-186654 · Issue 669115

GetStatusChanges performance improvements

Resolved in Pega Version 8.7

Performance issues were seen when running the GetStatusChanges report. This was traced to the filtering methods used, and has been resolved by updating the report definition and enhancing the filtering conditions.

INC-207218 · Issue 706368

Check added to prevent duplicate approval by single agent

Resolved in Pega Version 8.7.2

When using a cascading Approvals process supported both by a web access button or by responding via email, a single agent could use both methods and advance a case an additional step as if they were the next approval level. This was due to the system only checking the pzInsKey when processing the approval while the assignment key will be the same for the cascading approvals assignments. This has been resolved by introducing a datetime check to validate if the email approval assignment creation datetime and the one in the database have same value; if yes the approval process will proceed and if not it will exit.

INC-215499 · Issue 714487

Assignment routing updated for swimlanes

Resolved in Pega Version 8.7.2

Routing options were not working for workbasket routing when using swimlanes. Investigation showed that when an assignment was added inside the swimlane, the assignment type value was defaulting to Worklist on submit of the assignment property panel. Manually changing it to workqueue did not make the routing section visible. This has been resolved by adding a 'visible when' condition to the "Route To" field to check if the assignment is not in the swimlane. The same check has been added to a 'disable when' condition for the 'Assignment type' drop down.

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