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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D33227 · Issue 510826

Check added for lock expiration when using Save for Default locking

Resolved in Pega Version 8.4

With the default case locking policy, during the process from creating a Case Object to Submit it was possible for multiple users to edit and save the same work object if the lock expired for the original user. No warnings appeared. To resolve this, handling has been added for a lock expiration scenario: previously, Save for Default locking was not considered. This has now been updated with a check that will evaluate whether or not the lock is gone before attempting to save.

INC-119754 · Issue 561523

Corrected 'when' rule context for GetCaseDetails

Resolved in Pega Version 8.4.2

The Pega REST API Get Method /cases{CaseID} failed if the Child Case was set with Manual instantiation using a 'when' rule. This was traced to the 'when' rule being resolved using @baseclass instead of the class of the case type, and has been resolved by updating the pzGetCaseDetails activity to evaluate the 'when' rule on the case page.

SR-D24651 · Issue 495766

Proper assignment instructions sent when transferring

Resolved in Pega Version 8.4

Assignment instructions were not getting added properly when transferring to Workbaskets. Because both .pyInstruction and Param.InstructionNote are set in call Reassign (to workbasket), the same instruction value was being given twice. To resolve this, step 8 (Call Reassign) of Work-.pyReassignAssignment has been modified and will not send the InstructionNote param as instruction is already updated on the newassign page with the instruction value on reassign page in the previous step (step 7).

INC-175630 · Issue 653863

Application selections only announced when visible

Resolved in Pega Version 8.7

The elements of the application switcher were being announced by the NVDA screen reader even when toggled off, i.e. not visible. The issue was occurring because the focus was remaining at the search bar even after closing the app switcher window, and has been resolved by adding the necessary logic to switch the focus.

INC-127077 · Issue 564109

Busy indicator appears when uploading via Select

Resolved in Pega Version 8.4.2

After upgrade, the “loading symbol” (busy indicator) was not appearing while uploading large attachments using the Select button. This was a missed use case in recent changes to related to AsyncUpload, and has been resolved.

INC-143861 · Issue 597557

pzIsScalar 'when' rule updated for Value list and Value group

Resolved in Pega Version 8.5.2

When using the GET/Cases/{ID} API to fetch details about a case, an intermittent HTTP 500 error appeared. This was traced to the 'when' condition pzIsScalar being returned as true for the ValueList property types and trying to set the value on the summaryData embedded page. This has been resolved by updating the pzIsScalar 'when' rule to better handle Value list and Value group.

SR-D39264 · Issue 518841

Multiple files uploaded using "select file" will be handled asynchronously

Resolved in Pega Version 8.4

In order to resolve an intermittent error when uploading multiple files using the "select file" button, each file will be uploaded asynchronously to avoid overloading the browser threshold.

SR-D30687 · Issue 500892

Update message clarified for manual case update after SmartEmail shape used

Resolved in Pega Version 8.4

For a case with #1 Optimistic Lock and #2 a SendEmail smart shape in the middle of a flow, once the SendEmail updated the case in the background, updating the case manually resulted in a "Please re-submit" message being displayed without any explanation. This has been resolved by ensuring that instead of a resubmit message (system update), the system will show a refresh message (normal update).

INC-173725 · Issue 656480

Logic updated for DX API retrieving View/Action ID using embedded property

Resolved in Pega Version 8.7

While calling the DX API using Assignment ID and action ID, a 500 error response was logged indicating that the server encountered an unexpected condition that prevented it from fulfilling the request. Investigation traced this to the logic used for resolving an embedded property referenced in a control/field to identify the correct page class. In a non-work object context for flow actions the new assign page doesn't exist, but the system was checking for it and clearing off errors from the named page. This has been corrected.

INC-131296 · Issue 569578

Updated duplicate file name handling for drag and drop

Resolved in Pega Version 8.4.2

When files with the same name were attached with drag and drop, the files were being overridden and became visible to non-authorized users. This has been resolved by using the AppendUniqueIdToFileName parameter when using the pzMultiFilePath control which will append a unique ID to the fileName and pass it in the request along with the file data.

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