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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D68235 · Issue 534782

Stale WorkSearchPreference data cleared when switching apps

Resolved in Pega Version 8.5

The D_pyWorkSearchPreferences data page data was not refreshing while switching between apps, causing stale data to be populated under the case search dropdown for all the applications after switching the application from one to another. This has been resolved by removing the D_pyWorkSearchPreferences data page as part of pzProcessApplicationSwitch.

SR-D84480 · Issue 546188

FilterHistory decision tree used for audit log status

Resolved in Pega Version 8.5

Attempting to use the “FilterHistory” decision tree in the work class to return value “false” for “pyCloseOpenAssignmentsOnResolution” to hide the “pyCloseOpenAssignmentsOnResolution” field value (“Unfinished assignments were cleaned up by the system after the completion.. ”) from history was not working as expected, and still returned the audit message. This was due to the system setting this AuditNote parameter within the “pzProcessResolutionStage” activity, where Param.UpdateHistory was set to true always. In order to support more flexibility, the Param.updateHistory paramter in step3 of the pzProcessResolutionStage activity will be set based on the FilterHistory decision tree. When set to false in FilterHistory decision tree, pyCloseOpenAssignmentsOnResolution will be set as false and audit will not be logged.

SR-D92352 · Issue 553617

Completed onChange will reset FileInput value to null

Resolved in Pega Version 8.5

When attaching a file using the "Select File" button, it was not possible to attach the same file after deleting it. Re-attaching the file worked as expected when using Drag and Drop. Investigation showed that the onchange event occurred only when the value of an element was changed, so in this case trying to attach the same file did not change the value of the element and did not fire the onchange. To resolve this, the value of FileInput in pzMultiFilePath Control will be set to null at the end of the onChange event so that an onChange event will be triggered next time even if the same file is added.

SR-D87898 · Issue 552589

SaveAttachment Activity in Data-WorkAttach-URL updated

Resolved in Pega Version 8.5

A 'when' condition was not properly evaluated for Activity SaveAttachment (CL:Data-WorkAttach-URL ), causing the Next assignment screen to not be displayed. This has been resolved by modifying the handling of Page Names used as activity parameters to remove the use of the specific PageName "pyAttachmentPage" in the operation and make it generic to Primary in the SaveAttachment Activity of CL: Data-WorkAttach-URL.

SR-D88141 · Issue 550009

TemplateButton field correctly set read-only

Resolved in Pega Version 8.5

When a control was added to a section using the DX API, a pyTemplateButton field was added to the XML definition of the section with read-only set to 'false'. This has been corrected so the pyTemplate Button field does not allow input.

INC-164413 · Issue 636125

Updated timestamp handling for duplicate key issue with PyCompleteAutomation

Resolved in Pega Version 8.3.6

Occasionally a robot failed to complete a case due to a duplicate key exception. This was an issue with the History record creation due to duplicate key erlated to the timestamp, and has been resolved by updating the timestamp handling so that the REST API will use 'getCurrentTimeStampUnique' and for other cases 'pxGetCurrentTimeStampThreadUnique' will be used.

SR-D65513 · Issue 533277

URL encryption modified for ShowAllOperators

Resolved in Pega Version 8.5

In the control ShowAllOperators the call to pzEncryptURLActionString was introduced to encrypt URLs to avoid hijacking. The content of the URL relied on the pxRequestor.pxWorkGroup property which was resolved using pega:reference tags. This approach worked in versions below 8.x, but in higher versions the tags were not resolved at runtime and results were not displayed. To resolve this, the requestorWorkGroup will be treated as string and passed as parameter instead of using pega:reference tags.

INC-163154 · Issue 638097

Code updated for bulk actions buttons

Resolved in Pega Version 8.3.6

After upgrade, hovering over the "Filter case" button in pzBullkUpdate and the "Create" and "Clear" buttons in pzBulkAddActions caused them to disappear. The warning "This button generates markup that was used to support the older browsers. It is recommended that you update it to the newer markup" was shown, and an update code button appeared. Some custom rules exhibited the same behavior initially, but worked as expected after updating the code and saving them. This has been resolved by updating the buttons in pzBulkUpdate and pzAddBulkActions with the latest UI technologies used for button control codes.

SR-D69081 · Issue 532301

Handling added for null requiredskillcount on assignment

Resolved in Pega Version 8.5

If the property pxRequiredSkillCount was blank on an assignment when moved to a workbasket, it was never presented for Get Next Work. To resolve this, handling has been added which will change the null to 0 so the assignment is properly queued.

INC-121435 · Issue 563876

Handling added for null requiredskillcount on assignment

Resolved in Pega Version 8.5

If the property pxRequiredSkillCount was blank on an assignment when moved to a workbasket, it was never presented for Get Next Work. To resolve this, handling has been added which will change the null to 0 so the assignment is properly queued.

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