INC-174267 · Issue 669672
Wait action persists when using Urgency Adjustment
Resolved in Pega Version 8.6.2
When using the Urgency Adjustment (pyAdjustAssignmentsla standard local action), once a case reached the wait action and the goal and deadline were updated the previous pyWaitAction was not being stored. This has been resolved by ensuring the previous pyWaitAction will be stored and passed to the AddAssign activity.
INC-143861 · Issue 597558
pzIsScalar 'when' rule updated for Value list and Value group
Resolved in Pega Version 8.2.8
When using the GET/Cases/{ID} API to fetch details about a case, an intermittent HTTP 500 error appeared. This was traced to the 'when' condition pzIsScalar being returned as true for the ValueList property types and trying to set the value on the summaryData embedded page. This has been resolved by updating the pzIsScalar 'when' rule to better handle Value list and Value group.
INC-136383 · Issue 584518
Delegated SLA rule allows "Notify party"
Resolved in Pega Version 8.2.8
When modifying an SLA that had been delegated to an access group, setting the perform action to "Notify Party" did not present an option to select a user to notify. Attempting to submit the change resulted in the error "pzGoalCorrName—Value cannot be blank" and the rule was not saved. This was a missed use case with the delegation of SLA when notify party was used. and has been resolved.
INC-135161 · Issue 580934
Upload with "Select File" works in Microsoft Internet Explorer
Resolved in Pega Version 8.2.8
When using Microsoft Internet Explorer, uploading a document was failing on the first try when using the "Select File" button. The second attempt worked as expected. This was an intended consequence of work done to enable attaching the same file after deleting it, and was related to Microsoft Internet Explorer calling an "onChange" which caused the "pzAttachFileDDFileList" section which is used to display the attachments uploaded to not be properly refreshed. This has been resolved by updating the pzMultiFilePath control handling of the success and failure of the upload function call.
INC-186654 · Issue 669114
GetStatusChanges performance improvements
Resolved in Pega Version 8.6.2
Performance issues were seen when running the GetStatusChanges report. This was traced to the filtering methods used, and has been resolved by updating the report definition and enhancing the filtering conditions.
INC-131151 · Issue 572831
Resolved empty body for Reject email
Resolved in Pega Version 8.2.8
When using the pzEmailActions Section in Correspondence for Approve/ Reject functionality via email, there was no reply body in the email for Reject Option. This was due to the flow action for the Reject email being different than that of the Approve email, and has been resolved.
INC-182332 · Issue 668691
Updated handling for DepStatusFromQueue parameter in CaseDependency
Resolved in Pega Version 8.6.2
The pyCaseDependency declare trigger was not considering the DepStatusFromQueue parameter when an agent was involved. This was a missed use case for a customized calling of the check flow dependency, and was traced to the "DepStatusFromQueue" parameter being empty. This caused the dependency to not be resolved so the parent case was waiting indefinitely even though the child case had reached the required status for resolution, and the system has been updated to handle this scenario.
INC-176952 · Issue 660482
DateTime format check added for REST response
Resolved in Pega Version 8.6.2
While retrieving case details using the standard GetCases API, a datetime field defined on a work object was returned in JSON date format i.e. "QuoteExpiryDate": "2021-06-09T14:00:00.000Z". However when the same field was mapped to a flow action's section, the value was retrieved by the GetAssignmentAction API which returned the value in Pega's date format, "value": "20210609T140000.000 GMT". This was traced to a missed datetime format check in the REST response, and has been resolved by using the Rule-Utility-Function pzAPICreateJsonForField to handle the conversion of the time stamp to JSON format.
INC-141751 · Issue 596137
DragAndDrop attaching large file properly disables 'X'
Resolved in Pega Version 8.2.8
When a large file was attached using the DragAndDrop feature, the 'X' icon/button was not disabled. This made it possible to click 'X' and perform other actions during the upload, which caused the screen to freeze and required a browser refresh to continue the work. This was traced to incomplete work done on large file uploads, and has been resolved by ensuring the busy Indicator shown will be applied to the complete screen to avoid any other actions being performed.
INC-134370 · Issue 577633
Expanded Grid locking updated
Resolved in Pega Version 8.2.8
When using pyDashboadMyWorkList to show the cases of an operator with Master Detail in Read Only mode, the system was acquiring a lock on the expanded work object. To resolve this, the following changes have been made: - In activity Assign-pyAcquireObject, If the parameter bRODetails is true, do not call acquireWorkObject and do obj-open-by-Handle to get assignment and work page in pyAcquireObject activity. - In activity acquireWorkObject, the parameter skipWorkLock has been removed as acquireWorkObject should always acquire the lock.