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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-175630 · Issue 653863

Application selections only announced when visible

Resolved in Pega Version 8.7

The elements of the application switcher were being announced by the NVDA screen reader even when toggled off, i.e. not visible. The issue was occurring because the focus was remaining at the search bar even after closing the app switcher window, and has been resolved by adding the necessary logic to switch the focus.

INC-192159 · Issue 691023

Handling added for designtime page used in runtime

Resolved in Pega Version 8.5.6

After creating a survey with branch Create survey cases routed to different actors, some cases missed the assignments and were left idle with no access to progress. Survey cases (with branches) having the 'when' conditions in flow connectors experienced this intermittently in production. This was traced to the use of D_pzSurveyPage data page called from the ProcessUpdate data transform while creating the survey: this data page is for design time and should not be used at runtime as it requires design time pages like CaseTypePage which will not be available at runtime. To resolve this issue for runtime, in Step 3 of pzGetAllConnectors, pyClassName will be copied from the step page and set for pzGetConnectorsForDecision.

INC-185950 · Issue 669193

Withdraw task notification uses correct email sender

Resolved in Pega Version 8.5.6

When withdrawing a Task, the withdraw email was sent from the default email box instead of the expected Application default email box. This was traced to the 'pyTaskDeleted' (notification name for withdraw task) value not being present, which meant the system fell back to the task 'pyTaskAssigned' notification name. To resolve this, an update has been made to have pyIsPulseNotificationDefinition return true for a pyTaskDeleted notification.

INC-173725 · Issue 656480

Logic updated for DX API retrieving View/Action ID using embedded property

Resolved in Pega Version 8.7

While calling the DX API using Assignment ID and action ID, a 500 error response was logged indicating that the server encountered an unexpected condition that prevented it from fulfilling the request. Investigation traced this to the logic used for resolving an embedded property referenced in a control/field to identify the correct page class. In a non-work object context for flow actions the new assign page doesn't exist, but the system was checking for it and clearing off errors from the named page. This has been corrected.

INC-184040 · Issue 688254

Improved accessibility for Disclosable Documents/attach files/auto selection dropdowns

Resolved in Pega Version 8.5.6

When using Dragon for accessibility, issues were seen when trying to select different options in the dropdowns related to attaching multiple files. This was caused by the legacy grids being used not supporting this type of accessibility functionality, and has been resolved by updating pzAttachFileDDFileList to use an optimized table instead.

INC-184729 · Issue 669739

Pinning document to space correctly generates thumbnail

Resolved in Pega Version 8.5.6

When pinning a document to a space using the standard document repository tile, the resulting pin did not have an image corresponding to it. The process worked properly when pinning a document directly from the space itself. This was a missed use case and has been resolved by adding an update to set the pyImage of the document while pinning the space.

INC-183822 · Issue 667500

Filename with non-ASCII characters normalized for Apple Safari upload

Resolved in Pega Version 8.5.6

When using the Apple Safari browser, attaching a file name that contained Japanese characters resulted in an "attachment doesn't exist" error message when trying to open it again. This was caused by the special characters in the FileName for the Data/Query string not being encoded during the file upload, and has been resolved by updating the UploadFileToADocument activity to normalize the FileName if the Safari Browser is being used.

INC-170514 · Issue 653762

Lock conflict resolved for AssignmentCheck

Resolved in Pega Version 8.7

The error "Unable to unlock this work object" sporadically appeared in both the runtime log and Pega RULES log when the robot was trying to create a case in Pega using an API call. Investigation showed that as the case was created, it was pulled by another robot (another requestor) which was using the GetAssignments API. This caused the perform assignment check to fail. To resolve this, a 'when' rule has been added to the performAssignmentCheck Activity.

INC-177665 · Issue 662020

Security updated to allow Access group switching

Resolved in Pega Version 8.7

When a member of two different access groups attempted to switch from one group to another, an "access denied" message occurred. This was traced to the use of BAC, and has been resolved by updating the pzProcessApplicationSwitch activity to use the pzEncryptURLActionString function to register the request.

INC-186868 · Issue 675245

Security updated to allow Access group switching

Resolved in Pega Version 8.7

When a member of two different access groups attempted to switch from one group to another, an "access denied" message occurred. This was traced to the use of BAC, and has been resolved by updating the pzProcessApplicationSwitch activity to use the pzEncryptURLActionString function to register the request.

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