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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D33227 · Issue 510826

Check added for lock expiration when using Save for Default locking

Resolved in Pega Version 8.4

With the default case locking policy, during the process from creating a Case Object to Submit it was possible for multiple users to edit and save the same work object if the lock expired for the original user. No warnings appeared. To resolve this, handling has been added for a lock expiration scenario: previously, Save for Default locking was not considered. This has now been updated with a check that will evaluate whether or not the lock is gone before attempting to save.

SR-A76381 · Issue 252860

Customizable when added for PegaPULSE delete button

Resolved in Pega Version 7.2.2

In order to support more customization, an enhancement has been added to hide the delete link on PegaPULSE entries based on conditional circumstances (i.e. entry is older than x hours). The overridable when rule 'pyCanDeletePost' has been provided and is referenced in the pzISCurrentUser when rule with AND condition to the existing condition.

SR-A76381 · Issue 252811

Customizable when added for PegaPULSE delete button

Resolved in Pega Version 7.2.2

In order to support more customization, an enhancement has been added to hide the delete link on PegaPULSE entries based on conditional circumstances (i.e. entry is older than x hours). The overridable when rule 'pyCanDeletePost' has been provided and is referenced in the pzISCurrentUser when rule with AND condition to the existing condition.

SR-D24651 · Issue 495766

Proper assignment instructions sent when transferring

Resolved in Pega Version 8.4

Assignment instructions were not getting added properly when transferring to Workbaskets. Because both .pyInstruction and Param.InstructionNote are set in call Reassign (to workbasket), the same instruction value was being given twice. To resolve this, step 8 (Call Reassign) of Work-.pyReassignAssignment has been modified and will not send the InstructionNote param as instruction is already updated on the newassign page with the instruction value on reassign page in the previous step (step 7).

INC-175630 · Issue 653863

Application selections only announced when visible

Resolved in Pega Version 8.7

The elements of the application switcher were being announced by the NVDA screen reader even when toggled off, i.e. not visible. The issue was occurring because the focus was remaining at the search bar even after closing the app switcher window, and has been resolved by adding the necessary logic to switch the focus.

SR-D26785 · Issue 495892

Corrected error when persisting temporary work object

Resolved in Pega Version 8.2.4

When persisting a temporary work object using the Persist case shape, the internal assignment handle was not updated to include the work object's ID. Subsequent attempts to access the internal assignment (such as the "Edit" button on the Review Harness) resulted in errors. Investigation showed that when a temporary case was persisted, pyInternalAssignmentHandle was not getting recalculated after pzInsKey was updated. To resolve this, the configuration on the edit button has been modified to use .pxFlow(pzInternalCaseFlow).pxAssignmentKey which is what pyInternalAssignmentHandle declare expression was also returning.

SR-A24719 · Issue 252331

Correct Bulk processing status when no transfer occurs

Resolved in Pega Version 7.2.2

Searching by Work bulk processing was not transferring items when there were multiple assignments yet was showing a Transferred status and not displaying an error. This was traced to a missing 'when' condition check in the handling, and has been fixed.

SR-B1873 · Issue 271608

Fork shape works with both when and percentage connectors

Resolved in Pega Version 7.2.2

An error was generated when trying to save a flow rule that contained both percentage connectors and When rules fork shapes. This was due to the 'ValidateModelProcess' activity getting all connectors in the flow and checking if there is at least one connector with Percentage, then iterating each decision shape by iterating the connectors and checking for percentage error scenarios. To fix this issue, the system will get the connectors from the decision shape in context and check if at least there is one percentage connector, then check for validation after that.

SR-B238 · Issue 271610

Fork shape works with both when and percentage connectors

Resolved in Pega Version 7.2.2

An error was generated when trying to save a flow rule that contained both percentage connectors and When rules fork shapes. This was due to the 'ValidateModelProcess' activity getting all connectors in the flow and checking if there is at least one connector with Percentage, then iterating each decision shape by iterating the connectors and checking for percentage error scenarios. To fix this issue, the system will get the connectors from the decision shape in context and check if at least there is one percentage connector, then check for validation after that.

SR-D68235 · Issue 534783

Stale WorkSearchPreference data cleared when switching apps

Resolved in Pega Version 8.4.1

The D_pyWorkSearchPreferences data page data was not refreshing while switching between apps, causing stale data to be populated under the case search dropdown for all the applications after switching the application from one to another. This has been resolved by removing the D_pyWorkSearchPreferences data page as part of pzProcessApplicationSwitch.

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