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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-117674 · Issue 170571

Smart Shapes use properly limited to work class

Resolved in Pega Version 7.1.7

An error in the code made Smart Shapes visible when creating a data-class flow. Attempting to include them by dragging them into the flow design pane resulted in an "empty" utility shape that was missing many of the options normally offered. Because Smart Shapes are designed only for work classes, Smart Shapes will not be visible in shape menu when a flow is created in data class.

SR-108805 · Issue 149539

Help updated to explain When Rule "ALL" Evaluation behavior

Resolved in Pega Version 7.1.7

A 'when' rule evaluating all pages in page list will only evaluate the properties on pages in the list that contain that property. This may cause a "true" result that does not match customer expectations. The hover help has been clarified to explicitly state that the evaluation results apply only for those pagelist entries where the property exists and not for all the page list entries.

SR-116908 · Issue 168347

When rules now display all text fields for function aliases

Resolved in Pega Version 7.1.7

Creating a new Access When rule failed to show the text fields for most available function aliases when a condition was added to the rule. This was an error in the passing of the classname to the function, and has been fixed.

SR-116347 · Issue 166799

Error resolved for adding Stage Step Specifications using RTE and Google Chrome

Resolved in Pega Version 7.1.7

While configuring a stage behavior in Google Chrome, if a user had focus within the Rich Text Editor for a specification and submitted the modal, an error was generated. This was caused by an invalid post-value check, and the unnecessary post value has been removed.

SR-115912 · Issue 168208

Updated failure handling for Word editing with IE

Resolved in Pega Version 7.1.7

When using IE, failure to load correspondence for editing in Word generated the message "Error: Loading Open Authoring Control". This was caused by the carried-over use of a span tag that is not valid under HTML5, and has been corrected with updated JavaScript.

SR-116950 · Issue 167458

Rule name validation checks relaxed for draft mode

Resolved in Pega Version 7.1.7

In order to facilitate flow design, Decision shape properties will no longer require rule name validation when using Draft Mode.

SR-116950 · Issue 168328

Rule name validation checks relaxed for draft mode

Resolved in Pega Version 7.1.7

In order to facilitate flow design, Decision shape properties will no longer require rule name validation when using Draft Mode.

SR-116242 · Issue 171896

Work item correspondence loading fixed for IE11 Enterprise

Resolved in Pega Version 7.1.7

When trying to view correspondence attached to a work item, using IE11 in Enterprise mode, an error "Error: Loading Open Authoring Control" is generated. This was caused by the Open Authoring ActiveX control APIs used by the correspondence viewing functionality: the currently used method of verifying that an ActiveX control has been successfully loaded into the HTML page was not working in IE11 Enterprise mode, and has been updated.

SR-116153 · Issue 165729

CaseTypeValues correctly created for child cases

Resolved in Pega Version 7.1.7

CaseTypeValues were not being properly set on the child case when it was added to the cover through agent creation, causing the trigger not to execute because the change was not detected. Manual creation was detected properly. This inconsistency was traced to the agent using the AddToCover activity vs. the manual creation using AddChildWork, and has been corrected.

SR-115711 · Issue 165363

Flow Action class correctly retrieved for subprocesses

Resolved in Pega Version 7.1.7

When running a Process Flow in a Data- class that is called from a Work- process flow via a SubProcess, the error "Failed to find a 'RULE-OBJ-WHEN' with the name 'CANMAINTAINCASEREPORT'" was being generated. This was caused by incorrect handling for the class: the flow action and WHEN rule are in a WORK class, but when the sub-flow is executed it looks in the DATA class of the embedded page instead of the WORK class relevant to the overall case. There was a workaround of saving the WHEN rules into the Data- classes, but the system now uses workPage instead of interestPage for localcase to ensure the correct class is retrieved.

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