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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-198029 · Issue 695562

Check added for empty SendAs in MSGraph

Resolved in Pega Version 8.7.1

When using MSGraph, logging showed the errors "Could not parse the address into InternetAddress Objects, falling back to parse with the regex" and "Unable to use the configured "Send As" email address from Records. Will fall back to 'first' recipient of incoming email." This has been resolved by adding a check for a blank SendAs field.

INC-197116 · Issue 684955

Handling updated for migrated cases

Resolved in Pega Version 8.7

When performing a contact search in an interaction case that was migrated from an earlier version, clicking the Add Task button generated an exception when executing pzSendFeedbackToNLP(step 9) > pzFindTopicModel. This was traced to an unnecessarily call to pzMigrateInteractionCases each time a migrated case was opened, and has been resolved by updating the system to use JumpToLaterStep in Step1 of pzCheckAndMigrateInteractionCases to avoid calling MigrateCase again.

INC-200237 · Issue 693179

Added API for Pega Call Team websocket reconnect

Resolved in Pega Version 8.7.1

When a call came in, the operator was not able to pick it up due to the popup only containing a reconnect section. This has been resolved by adding the disconnectAndReconnect API which will be used by Pega Call Team if the websocket reconnect limit exceeds 5.

INC-182572 · Issue 663557

Support added for multiple host proxy architecture

Resolved in Pega Version 8.7

When using an architecture where certain types of users were sent through multiple proxy servers to get the Pega Cloud instance, an exception was generated at the point of accessing the environment. This was traced to the use of Apache 2.4 with mod_proxy. As the request passed through each proxy, the x-forwarded-host header had values appended to it by mod_proxy which resulted in the error "com.pega.pegarules.pub.context.PRSecurityException: Multiple host names in header X-forwarded-Host". This has been resolved by updating the code to support using a multiple host proxy configuration.

INC-169116 · Issue 654256

Correct time zone chosen for fr_Fr appointment functionq

Resolved in Pega Version 8.7

When using the "fr_Fr" location and and "Europe/Paris" time zone for appointments, a null pointer exception was seen related to the function getStartOrEndDateTime. Investigation showed that the incorrect time zone was being picked from the fr_FR.xml file when parsing the date. To resolve this, 4 letter time zone codes have been moved above the 3 letter time zone codes.

INC-194269 · Issue 681046

Added handling for Create Source and Target properties of Date

Resolved in Pega Version 8.7

A report definition was not displaying results after update, and a stack overflow was reported. This was a missed use case for Create Source and Target properties of Date, and has been resolved by adding a boolean flag to avoid autochain during validations when data type is Date.

INC-199341 · Issue 694712

Content-type values made consistent

Resolved in Pega Version 8.7.1

The content-type for service APIs was returned as 'text' for 401 errors when using a custom authentication type instead of the parent-type/child-type format such as text/plain, text/html, application/json, etc. This has been corrected.

INC-172546 · Issue 652880

Resolved classcast exception with assembled HTML controls

Resolved in Pega Version 8.7

A classcast exception was being generated on login. Investigation showed the Static Assembler was unexpectedly using a different Assembler to assemble the Html control rule. Standard behavior is that StreamBuilderAssembler assembles controls of type StreamBuilder and ControlAssemblerForVTable assembles controls of type ControlBuilder. In this case, static assembly for HTML controls using VTable was performed using StreamBuilderAssembler, causing a classcast exception when using VTable because the instance of the generated.html class was incorrectly inheriting from StreamBuilder (the parent class of ControlBuilder) instead of ControlBuilder which is the specified interface in the generated.html Java code. This has been resolved by updating the system to skip rules of type 'Rule-HTML-Property'(control) during Static Assembly.

INC-201334 · Issue 690735

ADMinputsource field population updated to handle transactional decisions

Resolved in Pega Version 8.7

The CaptureResponse flow was failing while writing to AdaptiveAnalytics with the error "IllegalArgumentException - argument does not represent JSON object". This occurred while running an outbound campaign where a few decisions were treated as transactional and did not have Model executions. Attempting to set a response for these decisions resulted in a JSON parse exception being thrown due to pxADMInputs not being populated (no models executed). This occurred only when using transactional actions in CDH, and was caused by the system only including predictive models during the make decision flow due to common inputs not being stored. While there was a workaround of overriding the property pzADMInputSource to use modelReferences instead of admInputContainer, this has been resolved by correcting how the pzADMinputsource field is populated. When there is no modelInput, the system will not populate that field so the page is ignored.

INC-200148 · Issue 693148

Added JSoup handling for older Microsoft Outlook versions

Resolved in Pega Version 8.7.1

Logging indicated that some emails were generating the error "pyextractlatestreplyfromhtml is resulting in java.lang.IllegalArgumentException: Object must not be null." This occurred when using an older version of Microsoft Outlook, and has been resolved by adding a check before removing the JSoup doc object.

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