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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-193485 · Issue 695641

REST authentication settings use fully qualified name for resolution

Resolved in Pega Version 8.6.5

The application setting used in REST connectors for authentication was resolving to similarly-named rules instead of matching the exact name of the rule. This has been resolved by enhancing pzGetSettingID to use both parts of the fully qualified name (name and category) provided by the pzSettingsORA control when determining which setting from the report to return.

INC-176138 · Issue 723082

Performance improvements for save-as

Resolved in Pega Version 8.6.5

Performance issues were seen when using save-as for rules such as Declare expression, When rules, activity, etc. This was traced to a very large number of extra database queries that were being executed while building the Declarative Cache. To resolve this, an update has been made so the queries used for the Declarative Cache will only be executed when required.

INC-198555 · Issue 720901

Performance improvements for save-as

Resolved in Pega Version 8.6.5

Performance issues were seen when using save-as for rules such as Declare expression, When rules, activity, etc. This was traced to a very large number of extra database queries that were being executed while building the Declarative Cache. To resolve this, an update has been made so the queries used for the Declarative Cache will only be executed when required.

INC-213124 · Issue 724631

AWS file type added for S3 uploads

Resolved in Pega Version 8.6.5

The correct content type was not getting set when uploading images to S3 using the "pxPublishArtifacts" activity. This has been resolved by adding the content type for AWS files while uploading to S3.

INC-220652 · Issue 721386

Added explicit clearing for AsyncServiceManager cache

Resolved in Pega Version 8.6.5

Heap size for multiple JVMs increased after update. Investigation showed data pages loaded via Load-DataPage during service processing using requestor pools were cleared after each service interaction but the AsyncServiceManager cache was not cleared. To resolve this, an update has been made that will clear the async cache when the requestor is returned and when flush all is called.

INC-211974 · Issue 706616

UpgradeInteractionCase modified to update work page on save

Resolved in Pega Version 8.6.5

After update, service cases were failing to unpend when using a custom data transform that accessed the D_CorrespondenceCase data page. Investigation showed the D_CorrespondenceCase data page was internally using the D_pxGetInteractionCaseDetails data page; this call upgraded and saved and committed the case but this commit released the lock which the custom data transform had acquired. Because this happened before accessing the CorrespondenceCase datapage, it led to an error while committing the service case details. To resolve this, the postprocessing activity "pyUpgradeInteractionCase" of D_pxGetInteractionCaseDetails has been modified to write the update on the work page as soon as a save is performed.

INC-211977 · Issue 713461

Handling added for large BIX Postgres data sets

Resolved in Pega Version 8.6.5

BIX extracts were causing timeouts or JVM out of memory errors. This was traced to the Postgres JDBC driver ignoring fetch size in auto-commit transaction mode, which led to everything being loaded into memory at once. To resolve this, changes have been added to support fetch size for large results when using PostgreSQL database for BIX Extraction.

INC-202878 · Issue 713792

Handling updated for social messaging items with very large embedded images

Resolved in Pega Version 8.6.5

Job scheduler was running out of memory while handling large/multiple files, causing nodes to crash while handling Social Messaging items. Inline images were also not being sent in the ACK email. Investigation traced this to a custom job scheduler and activity used to create PDFs from email communication and send the PDFs to a third-party system. This used the standard Email Triage/PegaSocial functionality for the emails, which were stored as instances of PegaSocial-Message. The custom Job scheduler and activity then leveraged the Data Page D_pxEmailPosts to retrieve the emails in order to harvest the text from the emails. The issue occurred when a number of the emails had multiple or large embedded images in them, meaning the PegaSocial-Message instances are very large. This resulted in the node running out of memory and crashing. To resolve this, code has been added to support inline images in ACK email and the complete message from Pulse will be used instead of the original message as the email body for the ACK email.

INC-207159 · Issue 707617

Localization added for delegated datatype tab

Resolved in Pega Version 8.6.5

Localization was not working for the title of a thread which opened when attempting to edit the delegated datatype. This has been corrected.

INC-219453 · Issue 716000

Security update enhanced to support custom implementations of InvokeAxis2

Resolved in Pega Version 8.6.5

The QueueProcessor activity indirectly invokes a Connect-SOAP. After installing the Security A22 patch, custom implementations on InvokeAxis2 reported runtime failure. This has been resolved by replacing reflection library use with explicit type checking and casting to get the array length in step 14 of InvokeAxis2.

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