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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-A75946 · Issue 252101

pxCommitDateTime BIX extraction more robust

Resolved in Pega Version 7.2.2

The exported XML file was not including the pxCommitDateTime column even when that column was included in the BIX extraction. This was traced to the site trying to perform the commit on the same work object more than once: performing the commit the second time caused the previous value to be overridden by the new commitdatetime. That led to the pxCommitDateTime not being stored in the BLOB, and since BIX extracts the data from source table's BLOB, it cannot extract the value of pxCommitDateTime. To resolve this, the source query that BIX uses has been modified to get both pzPVStream and pxCommitDateTime (if the column is present in the source table) and use the value of pxCommitDateTime from the resultset while writing to the output file.

SR-129387 · Issue 200153

Logic updated to correctly tally requests that bypass authentication

Resolved in Pega Version 7.1.8

The logic used by the usage summary report to capture service invocation was not updated when the code was changed to bypass authentication for some service requests: if authentication was disabled, the request was treated as authenticated and was not correctly reported in the service invocation total of the SOAP usage summary report. To correct this and report accurate transactions, the system now resets the authentication flag for stateless unauthenticated requestors at the end of service invocation so that usage tracking is correctly recorded.

INC-174716 · Issue 656441

Updated handling for validating/saving circumstanced rule on branch

Resolved in Pega Version 8.7

Using 'save as' for an already circumstanced rule with a new property/template caused the Rule-.DictionaryValidation activity to register the error "StandardValidate-CircumPropAlreadyDefined". The same activity Step did not throw an error when saving into Branch. This was traced to the ruleset name not being the same for the branch ruleset due to having _BRANCH_Branch-Name appended to its name, and has been resolved by adding a condition to check for circumstanced rule in a branch.

INC-166844 · Issue 651407

Email bot updated to handle negative and positive feedback on the same text

Resolved in Pega Version 8.7

When positive and negative training was done on the same piece of text, text extraction by Email Bot failed. For example, when using the sentence. “John Smith plays cricket”, the bot detects “John” as person name. If user wants to train the bot to detect “John Smith” as the entity, the user needs to first remove “John” and build the model, and then select “John Smith” and build the model again. In this case, the email bot never again detects “John Smith” as person name due to the negative feedback given for “John”. This was traced to the entities having same the startIndex/endIndex, and has been resolved by removing entities of the same modelName which have the pyIsRemoved property as true so that multiple entity models are detected on the same word.

SR-120730 · Issue 178759

Fixed FCM access for remote work item attachments

Resolved in Pega Version 7.1.8

When using FCM to access remote work item via find by ID, attempting to open the history / attachments popup generated a green tick (success but no content) on the first attempt and the error "Failed to find a 'RULE-OBJ-ACTIVITY' with the name 'HISTORYANDATTACHMENTS' that applies to '@baseclass'" on subsequent attempts. "the operation completed successfully, but returned no content". The issue only happened when first logging on and searching for a work item and did not occur if the tab was closed and the same work item reopened. This was caused by the prgateway sending an HTTP request where the Pega thread name in the URL was stripped of a slash, triggering the creation of a brand new Pega thread where expected pages were missing. To resolve this, the code has been updated to correctly maintain slashes and add them if necessary.

SR-132123 · Issue 202411

Auto-resize parameters added to Pega Image Viewer

Resolved in Pega Version 7.1.8

When a large TIFF image (over 2,000 x2,000 pixels in size) was loaded into the Pega Image Viewer control embedded into any section, both horizontal and vertical scroll bars appeared and the Fit-To-Width button of the control needed to be clicked to scale down the image enough to eliminate the scroll bars. In order to smooth image display, the system now provides image size initialization during startup using a parameter 'ImageSize' in the HTML which accepts three strings: Normal, BestFit, or FitWidth.

INC-183728 · Issue 665133

Oracle handling updated for primary key in upgrade DDL

Resolved in Pega Version 8.7

Previously, when a primary key of a table was created Oracle would automatically create a unique index with the same name as the primary key. However, with the introduction of Oracle 19, an optimization was added which will not do that if there is another unique index on the table which contains the column(s) of the primary key. This difference can cause updates to fail with the error "cannot drop index used for enforcement of unique/primary key". This has been resolved by updating the handling for primary key constraint and the corresponding index name.

INC-181267 · Issue 663666

Enhancements added to support Pega-SocialDocuments with Case Archival

Resolved in Pega Version 8.7

Attachments can be added using the Recent content widget create Pega-SocialDocuments or Link-Association-Documents, but Case Archival only supported Link-Attachments. This resulted in Pega-SocialDocuments that were not visible when viewing the archived case. This has been resolved with an enhancement to support PegaSocial-Document attachments to a case: - Internal as well as external PegaSocial-Document attachments are archived - For external PegaSocial-Document attachments, only the reference is archived - Both kinds of attachments are retrieved and displayed (either the file or reference to the file) by the ArchivalReview harness - Attachments are downloadable - The exposed properties of the attachment are visible - If the social document is attached to multiple cases, then after archival of one case, the other live cases will continue to have access to that social document. Please note that while a PegaSocial-Document can be created independently and does not need to be attached to a case, this enhancement to Case Archival does not support that use case.

INC-192646 · Issue 679065

Correct class for properties set by Chatbot

Resolved in Pega Version 8.7

After initiating a service case from legacy webchat and subsequently resolving the case using DX API V1, additional properties with a different applied-to class than that of the workclass were added to the service case workpage while setting answer values to the question structure from the @baseclass.pxSupplyAnswerToQuestion API. Open assignments on the case could be submitted through the portal without any issues but validation errors occurred when the same assignment was completed though DX API, e.g. from a custom React frontend. This has been resolved by moving the properties to baseclass or Work- class as appropriate.

SR-119214 · Issue 175331

Stream XML generation and runtime handling enhanced for optional nodes in schema

Resolved in Pega Version 7.1.8

When a stream rule was executed using connect-SOAP and blank data was passed from the UI, a tag corresponding to the XML element marked as optional was being generated. This resulted in those optional properties being unexpectedly created in source systems. To change this, the generation of the Stream XML rule has been enhanced such that at runtime it ignores optional nodes/attributes mapped to properties which do not exist or which have an empty value. NOTE: this new behavior in Stream XML rule generation is effective only with the below DSS configuration (to avoid backward compatibility issues ): Owning Ruleset : Pega-IntegrationEngine Purpose : StreamXML/DetectEmptyProperties Value : true

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