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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-124952 · Issue 189563

Resolved HTMLtoPDF font load error

Resolved in Pega Version 7.1.8

When using a Fonts directory during HTMLToPDF conversion, the StaticContent folder resolved to an incorrect properties file and generated an error that appeared to indicate the fonts had not correctly loaded even when they had indeed loaded. The error was traced to the function used to open the Static Content folder with the direct file handle, and this has been updated to resolve correctly.

SR-124952 · Issue 189565

Resolved HTMLtoPDF font load error

Resolved in Pega Version 7.1.8

When using a Fonts directory during HTMLToPDF conversion, the StaticContent folder resolved to an incorrect properties file and generated an error that appeared to indicate the fonts had not correctly loaded even when they had indeed loaded. The error was traced to the function used to open the Static Content folder with the direct file handle, and this has been updated to resolve correctly.

SR-126775 · Issue 189860

Resolved HTMLtoPDF font load error

Resolved in Pega Version 7.1.8

When using a Fonts directory during HTMLToPDF conversion, the StaticContent folder resolved to an incorrect properties file and generated an error that appeared to indicate the fonts had not correctly loaded even when they had indeed loaded. The error was traced to the function used to open the Static Content folder with the direct file handle, and this has been updated to resolve correctly.

SR-D57865 · Issue 520962

Added property check for outbound templated email reply

Resolved in Pega Version 8.3.2

When a template was used for the first time for outbound correspondence, email was generated correctly. If the same template was used as the content for reply, the generated email skipped all styles. This was traced to a missing property check, and has been resolved.

INC-175994 · Issue 667482

Removed redundant Microsoft Outlook email interaction chain

Resolved in Pega Version 8.7

When opening an email interaction case, the email editor user interface area showed the complete email chain of the email for every new message that came in related to the case. This was traced to the difference in the selectors that various email clients use to construct a response to an email with email history in it, and has been resolved by updating the selectors for Microsoft Outlook in pyRichTextEmailHistorySelector so no conversation is repeated when using that client.

SR-127880 · Issue 193696

Rest Connector wizard updated for custom naming conventions

Resolved in Pega Version 7.1.8

After migrating, a data model generated using the Rest wizard would fail when attempting to map a response using pxResults of Code-Pega-List. The mapping logic has been updated to better handle custom naming conventions.

SR-D47795 · Issue 524674

Fallback to Pulse notification added for empty incoming account in CallEmailAutomation

Resolved in Pega Version 8.3.2

After upgrade, issues were seen with the sender receiving email notifications for sent messages when alias addresses were used for incoming emails. To resolve this, a fallback mechanism to use a Pulse notification has been added in cases where an incoming email account is not found in the pyCallEmailAutomation activity.

INC-159244 · Issue 627863

Bulk actions check in preserves declare expression legacy setting

Resolved in Pega Version 8.7

When a declare expression was saved in legacy mode with "Whenever used" selected in change tracking, performing a bulk check-in of the rule caused the expression to default to the new forward chaining method. This did not occur when using a direct check-in. Investigation showed this was caused by the check-in page holding a legacy value before the step execution, and has been resolved by adding a pre-save activity before the validation activity that will restore the .pyIsLegacy value from .pyExpressionTypeSelector, if set.

SR-D72886 · Issue 543753

Check added for Repositories before saving attachment

Resolved in Pega Version 8.3.2

When creating or updating a case through email listener, the Link-Attachment defaulted the pxStorageType to 'WebStorage'. This caused an issue when using PegaS3, which needs pxStorageType 'Repository'. To resolve this, a check has been added to see if Repositories are enabled, and if they are the storageType will be set accordingly.

SR-D76291 · Issue 541012

Check added for Repositories before saving attachment

Resolved in Pega Version 8.3.2

When creating or updating a case through email listener, the Link-Attachment defaulted the pxStorageType to 'WebStorage'. This caused an issue when using PegaS3, which needs pxStorageType 'Repository'. To resolve this, a check has been added to see if Repositories are enabled, and if they are the storageType will be set accordingly.

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