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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D75636 · Issue 549347

Improved handling for attachments not using UTF-8 encoding

Resolved in Pega Version 8.2.7

When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.

SR-D81659 · Issue 548900

Handling added for encrypted messages using IMAP

Resolved in Pega Version 8.2.7

Log errors were seen related to Email Listeners while processing encrypted emails from specific mail IDs, including "Unable to determine DSN, EmailClientRuntimeException: Unable to load BODYSTRUCTURE" and "isMimeType(JavaMailMIMEMessage - Unable to determine partIsEncryptedMessage". This issue is related to how certain servers work with the IMAP protocol to parse messages, and has been handled by creating a new instance of MimeMessage from the original MimeMessage and working on it.

SR-D38318 · Issue 519715

Data pages explicitly cleared after QP use

Resolved in Pega Version 8.1.8

The Util Node was showing as Offline in the Search Landing Page, and when Jobs were submitted for execution from other Nodes the message "Detected active run with unreachable nodes" was logged. The util node, configured as a backgroundprocessing node, was running QPs; the queue size for custom QPs is 500 messages /queue items per minute, but investigation showed the requestor level and thread level data pages corresponding to the QP activities were not being cleared after use. This led to high heap memory issues that made the node unreachable, and has been resolved by adding code to explicitly remove the data pages when processing has finished.

SR-D87870 · Issue 548772

Resolved putting JMS Message through JMS Listener interface

Resolved in Pega Version 8.2.7

When using MS Listener integrated into Pega running on WebSphere Liberty, the listener was running correctly and able to consume JMS Messages. The JMS Listener ruleform provided options to browse and put JMS messages. However, when attempting to put a message into the destination queue, an error occurred. Investigation showed that if the resource lookup was using 'Resource references' on JMS Listener, the naming context was initialized with a null hashtable. This has been corrected by modifying AddJMSMessage and GenericViewJMSMessage to initialize the naming context with the default constructor RefreshJMSMessages to set JNDIServerName and pass the current parameter page when calling GenericViewJMSMessage.

SR-D76291 · Issue 541013

Check added for Repositories before saving attachment

Resolved in Pega Version 8.1.8

When creating or updating a case through email listener, the Link-Attachment defaulted the pxStorageType to 'WebStorage'. This caused an issue when using PegaS3, which needs pxStorageType 'Repository'. To resolve this, a check has been added to see if Repositories are enabled, and if they are the storageType will be set accordingly.

SR-D64558 · Issue 527676

AttachmentContent supports S3 storage

Resolved in Pega Version 8.1.8

Using a D_AttachmentContent data page to display the contents of an attachment by way of the pyGetAttachmentContent activity worked when using the Pega database for storage, but generated an error stating CMIS access was disabled after switching to S3 storage. This was traced to restrictions on Link-Attachment pages in Step 2, Line 64 of pyGetAttachmentContent to enable attachment stream retrieval from web storage and repositories by D_AttachmentContent, which has now been removed. In addition, pyGetAttachmentContent has been updated to behave the same whether a Link-Attachment page or Data-WorkAttach page is provided when populateAttachStream is set to false, and the rule documentation (description/usage) has been updated accordingly.

SR-D74376 · Issue 552258

Check added for string vs boolean for pzscan JSON

Resolved in Pega Version 8.2.7

When calling the CloudRemoteMaintenance/Work-/pzscan API, the response JSON had boolean values in the form of String which caused the JSON parsing to fail. The system was using ClipboardProperty.toStringValue() while generating outbound JSON from the clipboard page, which did not correctly interpret a boolean value. To resolve this, a check has been added that will assess the value and invoke ClipboardPage.toBoolean() when needed so that the value is converted as per type before generating the JSON.

SR-D72389 · Issue 541946

Handling added for JSON with top level array

Resolved in Pega Version 8.2.7

When using serialize mode in a JSON data transform where the Top element structure was Array and the “For JSON only” relation was selected for relation mode, the result had an incorrect JSON structure. In order to support this configuration, generatePropertyAsJSON has been amended to set isTopLevelPageList to true in instances where automap is off, the top level is an array, and the JSON context is updated within the first step. In addition, generatePageAsJSON has been updated to check this flag when processing mappings in order to ensure these context changes are processed, and updates have been made to generatePropertyAsJSON to ensure that the context is popped when appropriate.

SR-D77095 · Issue 559842

Improved backwards compatibility for imported WSDL and ParseXML rules

Resolved in Pega Version 8.2.7

After update, a Connect-SOAP integration created using the "Connector and Metadata" wizard in Pega 6 was unable to use newly generated WSDL that contained updated elements due to the wizard not updating the Parse XML rules with the updated properties, and two parse XML rules were created in draft mode when the old WSDL was imported and then followed by the new WSDL. If the "Create SOAP Integration wizard" was used instead, the properties and Parse XML rules were generated as expected but a new class was created due to the system removing special characters such as underscore. For example, the imported Connect-SOAP rules used the "XXX-APC_QUOTESERVICE-" class, but the Create SOAP Integration wizard changed this to "XXX-APCQUOTESERVICE-". Upper and lower case differences were also seen between the old and new XML Stream and Parse XML rule names. As a result, it was not possible to either skip or generate new properties into a higher ruleset version in the Connector and Metadata Accelerator. To resolve this, updates have been made which now properly skip the identical properties when generating on top of the existing run. The system now also handles unqualified schemas as it did in previous versions.

SR-D71977 · Issue 535600

Obj-Browse will retrieve more than 50 records

Resolved in Pega Version 8.1.8

After performing multiple skims, a newly added property was not retrieved when an Obj-Browse was performed. In Obj-Browse action, when a class is mapped to an external table and does not contain BLOB column pzpvstream, in a specific case where pxObjClass value is a reference to a parameter, a list of properties mapped to the class explicitly by querying pr4_rule_property table using NativeSQL is fetched. This call by default returns only 50 records: in cases where there are more than 50 properties for an external class, some of the properties from the obj-browse response mapping are therefore missed. To resolve this, the limit of 50 records has been removed from this NativeSQL call.

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