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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-188080 · Issue 673782

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.5.6

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-188143 · Issue 674971

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.5.6

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-200029 · Issue 690168

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.5.6

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-182082 · Issue 694613

API added to handle digital signing from proxy layer

Resolved in Pega Version 8.5.6

When an email account was configured with a valid email account and keystore for message signing, it was possible to send emails with valid digital signatures. When the same email was used in case type email instantiation, no digital signatures were included in it. This was due to keyStoreInstance properties being read from the email account top level page when they need to be retrieved from pyEmbedSenderProtocol page when using SMTP. This has been resolved by adding an API to handle the signing logic from the JavaEmailClientProxy class.

INC-159244 · Issue 627863

Bulk actions check in preserves declare expression legacy setting

Resolved in Pega Version 8.7

When a declare expression was saved in legacy mode with "Whenever used" selected in change tracking, performing a bulk check-in of the rule caused the expression to default to the new forward chaining method. This did not occur when using a direct check-in. Investigation showed this was caused by the check-in page holding a legacy value before the step execution, and has been resolved by adding a pre-save activity before the validation activity that will restore the .pyIsLegacy value from .pyExpressionTypeSelector, if set.

INC-190380 · Issue 678643

CreateVersion rule updated for REST Integration Wizard

Resolved in Pega Version 8.7

When using a JSON response in the Create REST Integration wizard to generate the rules, the wizard displayed a null pointer exception during the final generation. The error pop up message "Generation process has been canceled and all created records have been removed" was displayed on the screen. This was traced to the REST Integration Wizard putting data rules in the wrong ruleset version when the context of both the Integration Layer and the Data Layer were configured to use an existing ruleset and to create a new version of that ruleset, and has been resolved by modifying the pzCreateVersion rule to support this.

INC-190380 · Issue 678642

CreateVersion rule updated for REST Integration Wizard

Resolved in Pega Version 8.5.6

When using a JSON response in the Create REST Integration wizard to generate the rules, the wizard displayed a null pointer exception during the final generation. The error pop up message "Generation process has been canceled and all created records have been removed" was displayed on the screen. This was traced to the REST Integration Wizard putting data rules in the wrong ruleset version when the context of both the Integration Layer and the Data Layer were configured to use an existing ruleset and to create a new version of that ruleset, and has been resolved by modifying the pzCreateVersion rule to support this.

INC-196313 · Issue 688605

Added pause after Library Extraction to ensure Rule-Utility-Functions are present

Resolved in Pega Version 8.7

After upgrade from Pega 7 to Pega 8, nodes were not starting and the error "pub.context.InitializationFailedError: PRNodeImpl init failed" appeared. This was traced to an issue with the pzSharedTenant rule: when pzSharedTenant (Rule Access When) is assembled by the system, it uses the compareTwoValues Rule-Utility-Function. If the system is not able to find the correct version of compareTwoValues, it adds an UnresolvedAssemblyError in the assembly of the pzSharedTenant, causing the startup failure. This has been resolved by adding an await call after the LibraryExtraction task to wait for it to complete. This wait will ensure that the library extraction task completes before starting the search task which uses Rule-Utility-Functions

INC-182572 · Issue 663557

Support added for multiple host proxy architecture

Resolved in Pega Version 8.7

When using an architecture where certain types of users were sent through multiple proxy servers to get the Pega Cloud instance, an exception was generated at the point of accessing the environment. This was traced to the use of Apache 2.4 with mod_proxy. As the request passed through each proxy, the x-forwarded-host header had values appended to it by mod_proxy which resulted in the error "com.pega.pegarules.pub.context.PRSecurityException: Multiple host names in header X-forwarded-Host". This has been resolved by updating the code to support using a multiple host proxy configuration.

INC-169116 · Issue 654256

Correct time zone chosen for fr_Fr appointment functionq

Resolved in Pega Version 8.7

When using the "fr_Fr" location and and "Europe/Paris" time zone for appointments, a null pointer exception was seen related to the function getStartOrEndDateTime. Investigation showed that the incorrect time zone was being picked from the fr_FR.xml file when parsing the date. To resolve this, 4 letter time zone codes have been moved above the 3 letter time zone codes.

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