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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-144566 · Issue 600858

User lookup list correctly populated when using # tag

Resolved in Pega Version 8.4.4

When typing '#ANewTag @' in Pulse, the user lookup list was not shown. Using '#ExistingTag @' worked as expected. This was a missed use case in work done to improve the performance of pzJquerymentionsInput by restricting REST calls, and has been resolved.

INC-143036 · Issue 599192

SurveyPage loads when ruleset is locked

Resolved in Pega Version 8.4.4

When the ruleset containing the survey rules was locked D_pzSurveyPage did not load and errors were generated. Investigation showed that if the flow was in a locked version, the PopulateShapeNodesFromFlowData activity did not call EvaluateConnectorState, causing the mapping of the transitions for connectors to fail in the activity MapBranchShapeConnectors. This has been resolved.

INC-142223 · Issue 600456

Mobile List rule correctly removed when case type creation fails

Resolved in Pega Version 8.4.4

When trying to create a new case type, a "Branch ruleset not candidate" error occurred. During this error process, the Mobile List rule that was created did not get removed. As a result, an InstanceAlreadyExists error occurred once the first issue was addressed and the attempt was made to create the case type again. Investigation showed that Mobile related views are created in pxCreateNativeListPageForCase activity but on failure during case type creation they were not rolled back in pzRollbackAndDeleteCasetypeAssets activity. This has been corrected.

SR-D43272 · Issue 516440

Local user lookup modifed to use requestor level data page to improve performance

Resolved in Pega Version 8.2.5

In a system with many users (over 40k), attempting to search for a user to send a private message was taking an excessive amount of time. Analysis found that all of the users were being loaded at once in a page list of type Code-Pega-List. This led to errors indicating the Page List property had more elements than the specified threshold, but pagination could not be added as the activity and Report Definition are final. To improve performance, this process has been modified to use a data page at the requestor level instead.

INC-148392 · Issue 610669

File type handling added for cloud downloads on mobile app

Resolved in Pega Version 8.4.4

When using the Pega cloud storage repository (Application -> Integration -> Content Storage) with the mobile app, it was possible to upload attachments but re-downloading the attachments failed. Investigation showed that this was due to the content-type appearing as application/* so the file type was not able to be identified. This was a missed use-case for returnFileForDownload(), and has been resolved.

INC-144311 · Issue 601110

Updates for nested "Append And Map To"

Resolved in Pega Version 8.4.4

Nested actions "Append And Map To" in Data Transforms were producing incorrect results when offline. This was traced to all operations being performed on the Page List which was on first level of nesting, which was caused by changing the Data Transform into JavaScript form for offline use. The JavaScript form of DataTransform uses variable the "targetListObj" to represent the Page List, and this same name was reused regardless of the "Append And Map To" nesting. An additional problem was seen with the "Update Page" Data Transform action when used with conjunction with a nested "Append And Map To" action: the action assumes that top level Pages exists, but "Update Page" did not create them. This caused the "Append And Map To" action to fail. To resolve this, the "Append And Map To" action will use suffixed variable names to reference nested PageLists, and "Update Page" will create the Page if it doesn't exist.

INC-153423 · Issue 615666

Timing update for Signature Capture Control

Resolved in Pega Version 8.4.4

A signature could be lost when using the signature capture control if a signature was drawn then the Accept and Submit links were clicked in quick succession. The problem occurred more frequently (although was not limited to) when there were multiple signature capture controls on the screen. This issue was due to transaction mismatch error for few pzAttachSignatureWrapper requests (signature post requests) caused by triggering the next accept request before completing the previous accept request. To resolve this, an update has been made to display busy indicator immediately when the first accept button is clicked.

INC-146114 · Issue 604414

Create Survey routes case correctly

Resolved in Pega Version 8.4.4

The Create Survey utility was not routing the case to the user who initiated the case, but instead was routing it to the user who checked-in the case. This was traced to an error related to pxRequestor.pxUserIdentifier in the data transform pzpopulate survey params which is called when the survey utility is used, and has been corrected.

INC-148657 · Issue 607572

Check added for invalid operatorID set by autopopulate

Resolved in Pega Version 8.4.4

When an SLA rule attached email reminders, the Link-Attachment table saved the creating operator as System. Upon opening the case perform in Cosmos, all attachments were shown in the utility area and the system tried to show the user name using the pyUserDetails linked property, causing the assignment system to generate a "System is not valid operator" error and the case open failed. To resolve this, the system has been updated to avoid setting the error message on Datapage if an invalid operatorid is passed.

INC-151998 · Issue 616319

Offline mobile RDL attach updated

Resolved in Pega Version 8.4.4

It was not possible to attach any file using the attach content control while the mobile app was configured as offline and property reference was used for the file name in the attachment control. No issues were seen if a static file name was used. This has been resolved by updating the RDL Attach content handling.

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