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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-153423 · Issue 615666

Timing update for Signature Capture Control

Resolved in Pega Version 8.4.4

A signature could be lost when using the signature capture control if a signature was drawn then the Accept and Submit links were clicked in quick succession. The problem occurred more frequently (although was not limited to) when there were multiple signature capture controls on the screen. This issue was due to transaction mismatch error for few pzAttachSignatureWrapper requests (signature post requests) caused by triggering the next accept request before completing the previous accept request. To resolve this, an update has been made to display busy indicator immediately when the first accept button is clicked.

INC-167794 · Issue 645035

Offline ExpressionEvaluator documentation updated

Resolved in Pega Version 8.7

When working offline, issues may been seen due to the == operator in JavaScript returning true if any 'false' value, e.g. "0", empty string, or "false" is used for comparison, leading to the expression false == "" to return as true. While a solution is in process, the documentation for the Offline ExpressionEvaluator has been updated to reflect this use case may create unexpected behavior in an offline data transform, and outlines the workaround of not using words like "Yes", "No", "false", "true" or 1 0 values.

INC-185434 · Issue 674053

Page group property passed correctly for complex questions

Resolved in Pega Version 8.7

When the Pega Survey Smart shape was used to configure a list of complex set of questions using Question rules and invoked using the Survey shape, the reload system was not passing the subscript value for the Page group property pyQuestionnaire. This caused an Invalid Reference exception and displayed an error pop up for the end user. Investigation traced this to a call to RefreshList to load a section holding pyQuestionnaire(Subscript) page content which was in place as part of a legacy fix but which has since been made unnecessary due to infrastructure changes in the DOM utilities. To resolve this, the ComplexQuestionCheckboxTemplate and pzComplexQuestionCheckBoxTemplateRowDetails section rules have been updated to remove the RefreshList action on checkbox.

INC-146114 · Issue 604414

Create Survey routes case correctly

Resolved in Pega Version 8.4.4

The Create Survey utility was not routing the case to the user who initiated the case, but instead was routing it to the user who checked-in the case. This was traced to an error related to pxRequestor.pxUserIdentifier in the data transform pzpopulate survey params which is called when the survey utility is used, and has been corrected.

INC-165779 · Issue 641975

SQL query handling updated for mobile

Resolved in Pega Version 8.7

When the check box in mobile channel "Disclose application size when users log in for the first time" was enabled it produced the error "There was a problem getting a list: SQLState: Message: ERROR: relation "pr_data_full_sync_stats" does not exist". Investigation showed that all SQL queries passed to getDb().executeRDB(...) method were using the SQL table directly, ignoring any customizations to table mapping or database prefixes. This has been resolved by replacing the table name with a class reference ("Class: Pega-OfflineFullSyncSizeStatistics") so that table mapping can replace the reference with a proper table name and proper database prefix.

INC-148657 · Issue 607572

Check added for invalid operatorID set by autopopulate

Resolved in Pega Version 8.4.4

When an SLA rule attached email reminders, the Link-Attachment table saved the creating operator as System. Upon opening the case perform in Cosmos, all attachments were shown in the utility area and the system tried to show the user name using the pyUserDetails linked property, causing the assignment system to generate a "System is not valid operator" error and the case open failed. To resolve this, the system has been updated to avoid setting the error message on Datapage if an invalid operatorid is passed.

INC-183559 · Issue 664814

Handling added to process Actions chunks on multiple nodes

Resolved in Pega Version 8.7

If the synching of chunks to a node was interrupted, attempting to resume the remaining chunks resulted in a processing issue if the Load Balancer passed the connection to a different node than was used for the first connection. As an example, if chunks were synched to node "A" and the restarted sync saved the remaining chunks to node "B", when all chunks were synced node "B" incorrectly determined node "A" was actually doing the work and skipped the processing of the chunks on node "B". This resulted in queued chunks being left untouched. To resolve this, the logic has been updated to allow multiple nodes to process the chunks.

INC-188573 · Issue 671570

Handling added to process Actions chunks on multiple nodes

Resolved in Pega Version 8.7

If the synching of chunks to a node was interrupted, attempting to resume the remaining chunks resulted in a processing issue if the Load Balancer passed the connection to a different node than was used for the first connection. As an example, if chunks were synched to node "A" and the restarted sync saved the remaining chunks to node "B", when all chunks were synced node "B" incorrectly determined node "A" was actually doing the work and skipped the processing of the chunks on node "B". This resulted in queued chunks being left untouched. To resolve this, the logic has been updated to allow multiple nodes to process the chunks.

INC-151998 · Issue 616319

Offline mobile RDL attach updated

Resolved in Pega Version 8.4.4

It was not possible to attach any file using the attach content control while the mobile app was configured as offline and property reference was used for the file name in the attachment control. No issues were seen if a static file name was used. This has been resolved by updating the RDL Attach content handling.

SR-D91532 · Issue 556404

Resolved Clear Cache error for mobile client

Resolved in Pega Version 8.2.7

When attempting to clear local storage while logged into the Mobile Client, the error message "You need to be able to connect to the server in order to clear the storage" appeared. This was traced to the application being configured to disable a user's web session immediately after log in, and was due to the "Clear Cache" functionality failing while attempting an AJAX request to invoke the server's "pzAmIOnline" activity. While there was a workaround of using the check box "Access group requires a connection for portions of the application", this has been resolved by updating the Settings - Clear Cache functionality in order be able to detect if it's online in a different way.

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