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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-B72669 · Issue 326687

FinishAssignment updated for offline mobile reports

Resolved in Pega Version 7.3.1

When a submitted report was saved in offline mode and then retrieved from the client store, the system seemed to only retrieve the N-1 version of the work object. Analysis showed that the call to open the object after being submitted only opened the first transaction and not the last transaction recorded for the case, and the issue was traced to Finish Assignment not saving the updated work-object to the client-store. To fix this, the system will call saveWorkAndAssignment in gotAFlow defined inside finishAssignment when "no next action".

INC-174435 · Issue 659480

Survey Complex Question Definition properly displayed

Resolved in Pega Version 8.6.1

Selecting any Complex Question to look at the definition displayed a blank screen. This was traced to an issue with the ruleformtabs properties for the layout group used by complex questions, and has been resolved by changing the Layout Group display type from "Default" to "Tab".

INC-161214 · Issue 640893

Push notification of shape-created child case opens correct case

Resolved in Pega Version 8.7

In a scenario with two cases, CaseA and its child case, CaseB, when CaseB was created from CaseA with a standard shape and a push notification was sent right after creation, the "Custom message" notification received on a mobile device opened CaseA instead of CaseB. If CaseB was created as a standalone case, the push notification opened it properly. This was traced to an edge case where the Primary.pzInsKey was empty because the child case was not available in database when the push notification payload was created by push shape, leading to the CaseID retrieved by getInstanceHandleFromPage to fetch the parent Case ID instead. This has been resolved by modifying the process to get the pzInsKey from the step page.

INC-183485 · Issue 681360

Updated background refresh for off-screen worklist

Resolved in Pega Version 8.7

After update, performance impacts were seen on the field service mobile app. This was traced to Worklist refresh, and has been resolved by adding an update which will postpone the refresh when the worklist webview is in the background (not visible on the screen).

INC-175000 · Issue 657007

Handling added for Address Map control in Microsoft Internet Explorer 11

Resolved in Pega Version 8.6.1

Microsoft Internet Explorer 11 does not support Class, async, await and arrowed functions due to not implementing the necessary EC6 features. This caused Address Map Control to not work in this browser because pypega_map_googlegis js creates a js class. To resolve this issue, alternate methods have been added for use with Microsoft Internet Explorer 11.

INC-175000 · Issue 657006

Handling added for Address Map control in Microsoft Internet Explorer 11

Resolved in Pega Version 8.7

Microsoft Internet Explorer 11 does not support Class, async, await and arrowed functions due to not implementing the necessary EC6 features. This caused Address Map Control to not work in this browser because pypega_map_googlegis js creates a js class. To resolve this issue, alternate methods have been added for use with Microsoft Internet Explorer 11.

SR-D18853 · Issue 503275

Visibility on client check removed to enable Pulse on click

Resolved in Pega Version 8.2.4

When Pulse was configured on click of a icon, the comment section was not visible. Investigation showed that at the time of DOM load, pyMessage property was not available in the DOM because 'Run visibility condition on client' was checked by default. Visibility on client checks have been removed to resolve this issue.

SR-B54666 · Issue 320294

Paragraphs load as expected in offline app

Resolved in Pega Version 7.3.1

A paragraph rule that included a jsp reference tag for an integer type property did not display properly when tested in an offline mobile app, instead hanging at the "Loading..." message indicator. This was due to getLocalizedTextForString() failing for non-string values, and has been fixed with a check in template_paragraph.js

SR-B54666 · Issue 316346

Paragraphs load as expected in offline app

Resolved in Pega Version 7.3.1

A paragraph rule that included a jsp reference tag for an integer type property did not display properly when tested in an offline mobile app, instead hanging at the "Loading..." message indicator. This was due to getLocalizedTextForString() failing for non-string values, and has been fixed with a check in template_paragraph.js

SR-B67236 · Issue 325268

Resolved infinite loop in offline app

Resolved in Pega Version 7.3.1

Pressing "Next" was causing an offline app to go into an infinite loop. This was found to be caused by two issues: there was a problem with back processing when deeply nested subprocesses were configured, and the handling was not working with a subprocess that had more than one 'from-connectors'. This has been addressed by modifying the implementation logic in process_flow.

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