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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-175630 · Issue 653863

Application selections only announced when visible

Resolved in Pega Version 8.7

The elements of the application switcher were being announced by the NVDA screen reader even when toggled off, i.e. not visible. The issue was occurring because the focus was remaining at the search bar even after closing the app switcher window, and has been resolved by adding the necessary logic to switch the focus.

INC-201633 · Issue 706557

Reload icon disappears when refresh is ready

Resolved in Pega Version 8.8

After updating the Field Service Mobile App from Pega 8.3 to Pega 8.6, the wait icon continued to be visible even after the refresh was completed. This has been resolved.

INC-195387 · Issue 681673

HandleResponses updated for use with optimized campaign

Resolved in Pega Version 8.7

After updating from Pega 8.4, responses were not processed in the pxHandleResponses Data flow if the "pyCampaignOptimization" flag was set to true. This was traced to a missed use case for an optimized campaign, and has been resolved by modifying the condition in HandleResponses.

INC-205938 · Issue 721198

Improved handling for heavy use of PushDailyUserData

Resolved in Pega Version 8.8

The PushDailyUserData agent was causing utility node performance issues due to the amount of data it was fetching from pr_hourly table. To resolve this, an update has been made which will run the agent once per day and chunk large data.

INC-221019 · Issue 725148

Modified timestamp query used by ClusterAndDBCleaner

Resolved in Pega Version 8.8

The job pyClusterAndDBCleaner was failing with the error "ORA-01861: literal does not match format string". This was traced to the sub-activity pzClearOldQueueProcessorBrokenMessages which was not able to remove broken items with encryption in an upgraded environment due to an incorrect timestamp format passed to the Oracle database. This has been resolved by modifying the query to use a timestamp built using INativeSqlBuilder which will include only the information necessary for the deletion of the item.

SR-D60447 · Issue 522751

Corrected unexpected save warning when switching tabs

Resolved in Pega Version 8.1.8

When using the Interaction Portal, entering case data on one open tab and then switching to another open tab caused the system to display a Save warning message as though the Tab has been closed instead of switched. This has been resolved by updating the system to skip the dirty alert when bPrompt is false in the Ajax Container container case.

INC-204256 · Issue 701949

Helper Text displays for radio buttons with 'when' condition

Resolved in Pega Version 8.8

The helper text overlay was not displaying on radio button fields that were conditionally visible using a 'When' rule, though it displayed as expected if a visible expression had "Run visibility condition on client" checked. This has been resolved by adding support for a helper text overlay on radio button with visibility condition (when rule).

INC-233058 · Issue 739763

Helper Text displays for radio buttons with 'when' condition

Resolved in Pega Version 8.8

The helper text overlay was not displaying on radio button fields that were conditionally visible using a 'When' rule, though it displayed as expected if a visible expression had "Run visibility condition on client" checked. This has been resolved by adding support for a helper text overlay on radio button with visibility condition (when rule).

INC-180184 · Issue 665091

Assistance and diagnostics added for issue with opening imported 'when'

Resolved in Pega Version 8.7

After upgrade, attempting to open rules that were developed on lower environments and then imported resulted in unknown errors. A workaround has been added to skip and log any corrupted property that might be interfering with the rule opening: enable Skip-Corrupt-Property to put this in place. To improve diagnostics, the new logger NBA-WME-DEBUG has been added. If the error continues after using Skip-Corrupt-Property, Skip-Corrupt-Property should be disabled and NBA-WME-DEBUG should be enabled and kept active until the issue occurs again.

INC-165992 · Issue 657691

Table Filter save uses correct harness

Resolved in Pega Version 8.7

After creating a new view for table and then relaunching the portal or switching between tabs, the created views were not visible. Investigation showed that the views were saved under the incorrect pycaseworker harness on initial load, causing them to not be visible when returning from the switch and using the correct pyCWPortalContent harness. This has been resolved with the addition of the new parameter innerHarnessName to get the harness name when creating a personalization instance.

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