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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-193727 · Issue 679111

Entity mapping order updated for email bot

Resolved in Pega Version 8.7

Issues were seen with the entity mapping functionality in Email bot, especially when mapping email headers like subject, from (email) etc. to case properties. This was an issue with the order in which the entities were mapped ,and has been resolved with an update that will map entities which are configured in the channel first and then mapping the rest.

INC-178923 · Issue 660885

Resolved startup error related to business calendar object

Resolved in Pega Version 8.7

An error recorded in the log file when the server started was traced to a cache update that removed the old business calendar object and added the new business calendar object to the business cal list. This has been resolved by updating the system to replace the business calendar object instead of removing the old one from the cache first.

INC-178002 · Issue 663770

Restore point handling updated for absent pzpvstream column

Resolved in Pega Version 8.7

While executing the “get restore point” action for rollback, a PZPVSTREAMerror error occurred with the message "(util.HistoryCollectorDataModel) WARN|Rest|SystemManagement|v2|restorepoint - History collection for the table will be slow because it does not have all of the required columns". This was a missed use case for Robotics Automation not having a pzpvstream column for one of the tables; this has been corrected with a check to validate for pzpvstream column so the system will not seek history records if the pzpvstream column is not present.

INC-202210 · Issue 740665

Resolved blind transfer error in Pega Call

Resolved in Pega Version 8.8

Attempting to do a blind transfer to another agent using Pega Call generated the run time exception message "Unable to perform ConvertStringToPage, due to invalid inputs." Investigation traced this to the event details not being passed to the UpdateCallFromEvent activity due to the Blind transfer event formatting received from Avaya. To resolve this, an 'if' condition has been added to inpzpega_ui_doc_ajaxengine_js in the PostData function.

INC-143865 · Issue 602198

Handling added for empty back link in BLOB

Resolved in Pega Version 8.4.4

A DirectStreamContainerV7 Exception (BLOB Corruption) was seen when opening a work object that expanded a certain property. This was traced to an empty back link present in the BLOB: during deserialization, the exception was thrown while trying to parse that empty back link. To resolved this, an update has been made which will parse the empty back link information properly.

INC-182152 · Issue 667396

Special character handling updated for export MapValue to Excel

Resolved in Pega Version 8.7

The Excel download was failing when the Row/Column definition or column configuration of a map value contained an equals sign (=) or < > brackets inside quotation marks. This has been resolved by adding an update that will evaluate the comparator value at the start of the row condition value, and row condition value and row condition operator will be set separately.

INC-184419 · Issue 669619

Checks added to prevent EditingMode null value

Resolved in Pega Version 8.7

When trying to open a section rule in developer portal in Pega Cloud, "Error" was displayed instead of the section details. Investigation showed the pyEditingMode property was present but did not have a value, and this has been resolved by adding checks to the UpgradeSequoiaGrid activity to ensure the pyEditingMode of "" does not invoke a data transform of that name.

INC-229921 · Issue 738629

Corrected duplicate repository delete request

Resolved in Pega Version 8.8

The delete request to remove a document from the repository was duplicated. This was caused by the 'pzDeleteFromRepository' activity instantiating the D_pxDelete in its own thread and then again in the current thread due to the D_pxdelete data page being loading asynchronously, and has been resolved by making the calling activity synchronous when loading the data page.

INC-210639 · Issue 705345

Query limit removed from Scenario Planner

Resolved in Pega Version 8.8

Scenario Planner was not correctly finding or opening some Audience Simulations. Investigation showed that when there are 500+ completed data flows, the system was failing to load next 500 records from pegadata.pr_data_decision_ddf_runtime. This has been resolved by removing the query limits, and additional debug logging has been added.

INC-210837 · Issue 707178

DateTime property correctly formatted in Report Editor

Resolved in Pega Version 8.8

When a list report was created via the Report Editor, dragging and dropping a date time property which was embedded inside another page and choosing the format as Date and Time resulted in the property taking pxTextInput instead of pxDateTime. This has been resolved by updating the pzMergeAutoGenForProp activity to get the correct class name for embedded page properties.

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