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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-C91156 · Issue 429628

Autocomplete Menu Selection for privileges tab Role updated

Resolved in Pega Version 8.3

When a few characters were typed in the autocomplete for "Role" in the privileges tab and the desired value was selected, the selection did not stick. The second time the value was selected it was retained. Investigation showed that the post value source element had a stale reference after section reload, and this has been resolved by adding code to re-initialise the reference with the latest element.

SR-D11296 · Issue 484856

Microsoft Internet Explorer Flex layouts updated to mode 7.0

Resolved in Pega Version 8.3

Given a grid with 8 columns in the Agents Landing page, the columns on each end were distorted when viewing the grid in IE. This was an issue with the class flex-grid-table-wrapper not correctly handling scenarios where grid cells containing section includes were not visible, and has been corrected by updating pzagentscheckbox and pzagentsstatus to layout mode 7.0 so zoom is supported.

SR-C95250 · Issue 487995

Null check added to resolve non-impacting InvalidParameter exception

Resolved in Pega Version 8.3

Creating a child case from the SLA goal activity using the 'AddCovered' activity generated the message "Exception in queue item: cannot be null or blank". The error "com.pega.pegarules.pub.clipboard.InvalidParameterException: cannot be null or blank" was also seen. However, no functionality impact was observed. This has been resolved by adding a null check to the getPortalName method, and modifying the HarnessUIBuilder.java file to add safe checks for whether 'portalName' is empty or not.

SR-D74848 · Issue 536998

Updated key handling for ProcessJWT

Resolved in Pega Version 8.1.8

After configuring an authentication service which used the ProcessJWT activity to validate the token received, the error "Unable to process the Json Web Token " was seen. Analysis showed the error was caused by a duplicate Key Id in JWK Endpoint Response: the system removed keys after processing, and in the case of duplicate keys the system was throwing null pointer exception because the key had already been removed. To resolve this, the system has been updated to not remove the keys from the map as part of this process.

SR-C86589 · Issue 436265

Added explicit thread cleanup to resolve case worker portal UI rendering problem

Resolved in Pega Version 8.3

Creating a case in the case worker portal was resulting in the respective screen being rendered with a distorted UI. This was traced to an issue in topnavigation where the thread was being changed to a base thread and skipping the FlowModalProcess thread removal when the new DC action was triggered. To resolve this, the system has been modified to append "$FlowModalProcess" in harnessOnBeforeUnload if it is missing to make sure the FlowModalProcess thread is removed.

SR-D33359 · Issue 505773

SelectAll properly applied to only the page selected

Resolved in Pega Version 8.2.4

In repeating grid, applying SelectAll on one page resulted in it being applied to the next page as well even though all records in the other page were not selected. Investigation showed that on change, the 'when' condition added to refresh the list was always false. To resolve this, the condition in section pzBulkProcessingCheckbox which refreshes the list once the checkbox is changed has been removed.

SR-C29160 · Issue 419494

Performance improvements made on bulk actions

Resolved in Pega Version 8.3

Latency was observed when performing transfer Bulk Action on cases. Investigation showed that the "Select Action" button in pzBulkProcessingActionSection contained a refresh other section action for the pzBulkProcessingCheckbox section that executed on each row of the grid rendered. This refresh is not needed as the "Post value" action will take care of posting the selected checkbox data to clipboard, so it has been removed to resolve the performance issue.

SR-C78006 · Issue 425510

Wait corrected for sub case after reopening

Resolved in Pega Version 8.3

A re-opened parent case was not waiting for the sub case when a sub case was reopened, but it did wait if there was no sub case on the reopened parent case. This has been resolved by enhancing the system to better handle the reopen of activator and dependent work objects by checking the reopen time: - pzGetAllStatusforDepClass activity: added step 2 to consider activator reopen time - pzGetMessageKeysForFlowDependencies list view: added criteria to filter on reopen time

SR-D520 · Issue 435485

Wait corrected for sub case after reopening

Resolved in Pega Version 8.3

A re-opened parent case was not waiting for the sub case when a sub case was reopened, but it did wait if there was no sub case on the reopened parent case. This has been resolved by enhancing the system to better handle the reopen of activator and dependent work objects by checking the reopen time: - pzGetAllStatusforDepClass activity: added step 2 to consider activator reopen time - pzGetMessageKeysForFlowDependencies list view: added criteria to filter on reopen time

SR-C97889 · Issue 437541

Performance improvements made on bulk actions

Resolved in Pega Version 8.3

Latency was observed when performing transfer Bulk Action on cases. Investigation showed that the "Select Action" button in pzBulkProcessingActionSection contained a refresh other section action for the pzBulkProcessingCheckbox section that executed on each row of the grid rendered. This refresh is not needed as the "Post value" action will take care of posting the selected checkbox data to clipboard, so it has been removed to resolve the performance issue.

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