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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D1270 · Issue 488261

database table mapping will check for existing properties before creating them

Resolved in Pega Version 8.3

Using the Database table class mapping tool to map an external database table to a class and create properties according to columns in the table was resulting in the property being created as 'not available' and not case sensitive if the property to be created while mapping was already present in the inheritance hierarchy. This led to an error caused by the property validation failing in the validateReportDesignTab activity. Previously the database table mapping tool did not check to see whether the properties to be created existed already in the parent class hierarchy. With this update, the system will check before allowing the mapping, and if the properties exist in the hierarchy already they will not be populated.

SR-D68558 · Issue 536676

Timing updated for Cassandra session change thread lock

Resolved in Pega Version 8.1.8

An issue with unresponsive nodes was traced to the method used for notifications about Cassandra session changes. A thread trying to obtain a Cassandra session acquired a read lock, then if it then determined that a new session had to be created it would also acquire a write lock, preventing other nodes from trying to acquire the session. After creating a session, the thread notified all session change listeners while holding the write lock, causing deadlock with dependent services. To resolve this, the timing has been updated by moving the session change notification to the listeners outside of the section guarded by the lock.

INC-145293 · Issue 674901

Additional diagnostic logging added for ElasticSearch startup issues

Resolved in Pega Version 8.7

The PyIndexerState was stuck in Starting status during node initialization. This issue could occur if the filesystem became hung due to network level issue while scanning entries from /etc/mtab, resulting in a lock which was not released correctly. In order to better determine which node entry in a cluster may be responsible for the hang, an update has been made which will use a temporary virtual environment to repeat the part of the initialization phase responsible and generate additional logs for debugging. To activate this, the PegaSearch.Diagnostics logger must be set in DEBUG mode. This duplicated virtual initialization will not interrupt the normal initialization.

SR-C82408 · Issue 422326

Repaired instance insertion for REST connection invoked via Queue

Resolved in Pega Version 8.3

After upgrade, the REST connection invoked in an activity which in turn called out-of-the-box ProcessQueue was not getting the response into the SYSTEM-QUEUE-EXECUTIONREQUEST-CONNECT-CREATEBOOKING instance. The right response was observed coming from other source systems in the logs, and the work object status also changing as expected. This has been resolved by exposing a DSS to revert to the old behavior of Response being present in the queueItem when a connector is queued for execution.

SR-C93264 · Issue 437309

Inference engine enabled to resolve JourneyManager data flow exception

Resolved in Pega Version 8.3

Customer environments were intermittently seeing an exception with the error "Could not get ultimate primary destination for data flow .DF_JourneyManager" when trying to compile an activity that ran a dataflow that ultimately called the DF_JourneyManager data flow. This error was traced to the Inference engine being in a disabled state so the system was not able to get the dataflow output class via declare expressions. The Inference engine has now been enabled to resolve this issue.

INC-185362 · Issue 668826

Keystore update properly revises the cache

Resolved in Pega Version 8.7

A keystore updated with the latest certificate was not getting reflected in the runtime and the old certificate was getting picked. In a multi-node environment when the new JKS is uploaded in one node, the changes are expected to be communicated to other nodes so that the cache can be cleaned up. In this case, investigation showed that the keystore label was in uppercase and the cache entry was not correctly removed. This has been resolved by adding an update that will convert the cache key to lowercase and maintain uniformity to ensure proper cleanup.

SR-C79523 · Issue 421039

Updated the documentation for enabling debug logging during upgrades

Resolved in Pega Version 8.3

The documentation regarding enabling debug logging during upgrades has been updated to reflect the following information: To enable debug logging during installs, upgrades or prpcUtils invocations: The template logging configuration for installs, upgrades and prpcUtils is located within the scripts/config directory of the Pega Platform distribution. To change what gets logged, modify the prlog4j2.xml file (refer to https://logging.apache.org/log4j/2.x/manual/configuration.html#XML). Some of the utilities involved in the install and upgrade processes use java logging. To impact what is logged by these tools, modify the deploylogging.properties file in the same directory.

SR-C84384 · Issue 430962

Logoff control for Sales Automation case worker portal updated to clear states

Resolved in Pega Version 8.3

After logging in to the Sales Automation case worker portal and clicking a menu item other than dashboard, the link was properly highlighted in the navigation menu and the appropriate data was loaded in the harness. However, after logging out of the application and logging again as the same user, the portal opened to the dashboard page and the previously clicked link was highlighted instead of the dashboard link in the left navigation menu. While it was possible to reset the menu state by closing the browser and starting a new session, the issue has been resolved by updating the logoff control for this portal to use the general system control_logoff which clears states on exit.

SR-D5196 · Issue 445416

Hardcoded prweb reference removed from the REST connector to enhance flexibility

Resolved in Pega Version 8.3

The DASS for pegarobotics/RobotManagerHostDomain allows specifying the instance where Robot Manager is hosted. Previously, connect-REST pzInvokeRoboticAutomation contained a reference to the resource path {RobotManagerHostDomain}/prweb/PRRestService/robotics/v1/automations which forced the use of prweb. In order to add flexibility, the hardcoded prweb reference has been removed from the REST connector resource path, and the pegarobotics/RobotManagerHostDomain) DASS's default value has been updated to include 'prweb' in it. Local sites should update DASS accordingly to point to an updated URL with prweb if needed.

SR-D8390 · Issue 488002

Handling added for runtime exception on upgrade due to inaccessible external schema mapping

Resolved in Pega Version 8.3

If a system used external schema mapping, attempts to upgrade were failing with the error "Caused by: com.pega.pegarules.pub.database.ConfigurationException: Unable to obtain data source "java:comp/env/jdbc/PegaRULES", as it is undefined". This was traced to configuring external DADNs which were not accessible from the server where the upgrade was being run: an upgrade will fail if it cannot connect to an external datasource even if no changes need to be made to that datasource. However, because a PRRuntimeException was unexpectedly being thrown instead of a Database Exception, the exception was not properly caught and handled. This has been corrected.

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