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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D3144 · Issue 438160

Corrected agent scheduling issue for different server time zone

Resolved in Pega Version 8.3

When a server timezone and the agent schedule used different time zones, a server restart with cleared extract marker resulted in BIX agents no longer running automatically due to the next run showing as scheduled in the past. This was traced to the method used to compare start date time, and has been resolved.

INC-150395 · Issue 625069

Tokenizer updated to handle commas

Resolved in Pega Version 8.6.1

The Text Analyzer was not working as expected in cases where the number was combined with a comma (,) with it but was working when a space was used between the number and the comma. This was traced to the tokenizer not correctly processing and splitting the input text when there was a special character before or after the token. This has been resolved by updating the tokenizer logic.

SR-D76291 · Issue 541013

Check added for Repositories before saving attachment

Resolved in Pega Version 8.1.8

When creating or updating a case through email listener, the Link-Attachment defaulted the pxStorageType to 'WebStorage'. This caused an issue when using PegaS3, which needs pxStorageType 'Repository'. To resolve this, a check has been added to see if Repositories are enabled, and if they are the storageType will be set accordingly.

INC-172124 · Issue 651292

Improved Operator ID selection in Mobile Logs Retrieval section

Resolved in Pega Version 8.6.1

Data-Admin-Operator-ID.pzOperatorsByApplication returns only the first 500 operators, which is insufficient for large-scale use. There was a workaround of turning off paging for this report definition and setting maximum records to a bigger value, but this caused potential performance issues when opening very large users list. To resolve this, an autocomplete control will now be used to select Operator ID in the Retrieve Device Logs section of Mobile Channel. When part of an operator ID is typed into this control, the first 100 best results are shown and may be selected.

SR-D3655 · Issue 438566

Resolved UI issues with TextArea control

Resolved in Pega Version 8.3

Two issues were seen with TextArea after upgrade: 1) The UI flickered when using a section where a checkbox click caused a TextArea to appear; and 2) When 'size to content' was specified for height in the TextArea, the area became unresponsive when the content was reduced. These issues have been corrected by setting height to auto instead of 0px while updating the text area height.

SR-D10820 · Issue 482682

RDL checkboxes appear properly in minimized window

Resolved in Pega Version 8.3

Checkboxes in RDL were not appearing properly in Microsoft Internet Explorer when the window was minimized if a dynamic layout of type inline quadruple was used. This was traced to the responsive breakpoints of a format overriding the styles for custom checkboxes, and has been resolved by updating the checkbox controls for responsive breakpoints to use a min-width and min-height instead of auto.

INC-171257 · Issue 651733

Expanded results for Proposition Filter Relevant Record Properties

Resolved in Pega Version 8.6.1

Previously, a maximum of 500 records were returned from pr_data_tag_relevantrecord when using Edit Parameters for the report definition proposition filter rule. In order to accommodate more complex needs, an update has been made to use the D_pxGetClassDataModel data page to fetch all the records and make them available in the dropdown.

INC-169186 · Issue 655538

Disconnect button availability extended

Resolved in Pega Version 8.6.1

A case was not refreshing when the disconnect button was selected while using the standard section for authorization grant type authentication. This was traced to a query executed to find a div with attribute pzInsHandle, but that attribute was not applicable in the user portal. To support this use, the query has been extended to be applicable for user portal (attribute data-ui-meta) and Dev Studio landing page.

SR-C81829 · Issue 425617

pxCoveredCountOpen value decrease corrected

Resolved in Pega Version 8.3

When a flow reached the resolved stage (Resolved-Withdrawn), pxCoveredCountOpen was reducing the count by 2 instead of 1, eventually causing the value to go negative and prevent any further work objects from being marked as Withdrawn. Investigation showed the "Update status" activity was being called twice due to the Temporary WorkPage used to delete assignments persisting and appearing as a duplicate pyWorkPage. This caused an issue when using findPage by pzInsKey. To correct this, the "pxDeleteAssignmentsForWork" activity for Step-15 has been modified to explicitly remove the temporary WorkPage after the assignment is deleted.

SR-D20144 · Issue 493561

Function LengthOfPageList resolves correctly for Insure framework

Resolved in Pega Version 8.3

When using the Insure framework, it was not possible to expand any steps in the activity. Investigation showed that the rule 'LengthOfPageList' was present in the library Utilities in two different rulesets – Pega Rules and Pega Insure CSB. When the rule was cached with an application stack containing Pega Insure CSB, it generated a "Failed to find instance" error for applications that did not use Pega Insure CSB in the stack. During the run-time call to the correct LengthOfPageList() RUF was not resolved because of ambiguity in the resolution. To correct this, the call to the RUF will now contain a fully qualified name.

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