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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-144917 · Issue 598200

Healthcheck will only initialize after successful node startup

Resolved in Pega Version 8.5.2

Nodes were not starting up, but because the Healthcheck service was initialized even though the node was not started properly, errors related to that were overriding the actual exception causing the node startup to fail and it was not possible to diagnose the startup issue. To resolve this, an update has been made that will ensure the Healthcheck service is only initialized when the node is initialized successfully.

INC-200973 · Issue 699265

Added handling for client-side validation errors in sub-reports

Resolved in Pega Version 8.7.1

When a sub-report was trying to access externally mapped fields or an optimized page property by JOIN of another class, the main report was unable to validate the Page property. This has been resolved by updating the activity code to handle client-side validation errors on main reports attempting to access the externally-mapped Page properties of another class in the sub-report.

INC-140111 · Issue 594375

CSRF token handling added to Bulk Processing

Resolved in Pega Version 8.5.2

On click of submit button from the bulk transfer screen, the pzbulkprocess harness was loaded and the portal was automatically logged off. Investigation showed that when CSRF was enabled, loading pzBulkProcess failed with a 403 error that resulted in logging off the current session due to a missing fingerprint token. This has been resolved by adding both CSRF token and fingerprint generation logic to pzBulkProcessingList.

INC-150407 · Issue 605840

Validation error messages correctly cleared in nested markup

Resolved in Pega Version 8.5.2

A UI Freeze issue was seen whenever mandatory input was missed and the form was submitted. Continuing was possible after browser refresh, but a new Next>> button appeared. This was an unintended side effect of work done to correctly clear validation messages when areas had captions, and has been resolved by modifying that work so it performs as expected on nested markup.

INC-156422 · Issue 617382

Updated email triage case creation to avoid unique key issue

Resolved in Pega Version 8.5.3

After upgrade, when the email listener queued the case and an agent picked up the queued item to create an Email Triage Case and then the interaction case, trying to commit the case failed with a Unique Key violation. Investigation traced this to the system trying to insert the record into the PC_WORK_TRIAGE table twice due to a timing issue in the workobject commit. This has been resolved.

INC-160825 · Issue 629370

Search landing page performance improved

Resolved in Pega Version 8.5.3

Performance improvements have been made for the Pega Platform search landing page by implementing timeouts for all requests to ElasticSearch when executing PegaIndexAdminImpl.getIndicesInfo() and changing all requests for single index to requests for all indexes. In addition, SearchUtils.areDummyDocumentsPresent() has been modified to get all 'dummy documents' in case there are duplicate dummy documents in the ElasticSearch indexes.

SR-D92590 · Issue 553059

PostgreSQL information updated in Platform Support Guide

Resolved in Pega Version 8.5.2

The Platform Support Guide has been updated to reflect the following:Postgresql-42.2.14.jar supports PostgreSQL 8.2 or newer, and requires Java 6 or newer (Pega only supports Java 8 and 11); this driver also contains support for SSL and the javax.sql package. Prior versions of this .jar file have known problems. Do not use these versions: • 42.2.11 – creates an exception which stops Pega Platform startup • 42.2.12 and 42.2.13 – known vulnerability issues (CVEs) reported

INC-148414 · Issue 615595

Date field correctly extracted for IMAP inbound email

Resolved in Pega Version 8.5.3

After upgrade, email-sourced cases were not being created correctly. Tracer showed the date field was blank, causing an error which was traced to the getReceivedDate being returned as null for the JavaMail AP even though the IMAP protocol was being used. This was an unintended side effect of work done to handle a throttling exception in the IMAP inbound email flow, and has been resolved by updating the system so that if the getReceivedDate is null, the date will be extracted from the mail header while processing dates in EmailMessageInfo class.

INC-154605 · Issue 615662

Date field correctly extracted for IMAP inbound email

Resolved in Pega Version 8.5.3

fter upgrade, email-sourced cases were not being created correctly. Tracer showed the date field was blank, causing an error which was traced to the getReceivedDate being returned as null for the JavaMail AP even though the IMAP protocol was being used. This was an unintended side effect of work done to handle a throttling exception in the IMAP inbound email flow, and has been resolved by updating the system so that if the getReceivedDate is null, the date will be extracted from the mail header while processing dates in EmailMessageInfo class.

INC-155822 · Issue 618269

Locking added to avoid Null Pointer Exception for auto-populate property

Resolved in Pega Version 8.5.3

After configuring the auto populate property "OrgProduct" which referred to a data page, the system experiencing heavy load led to the property not getting properly initialized. This resulted in a WrongModeException and NullPointerException. To resolve this, the system has been updated to lock the requestor when Queue Processors execute their activity. This will prevent race conditions and concurrent modifications if other threads are accessing the same requestor.

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