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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-213625 · Issue 712297

Corrected null values being set to 0 in GenerateExcel

Resolved in Pega Version 8.6.4

The pxGenerateExcelFile activity was loading $0.00 in place of a null value for decimal columns. This has been resolved by updating the logic for GenerateExcel.java to skip double properties default value for non-existent clipboard props and extend the same fix to the integer class. Safety checks have been added before setting cell type to check if property exists, and handling has been added for a specific exception instead of generic exception for both decimal and integer use cases.

INC-208516 · Issue 705100

Patchdate values made unique

Resolved in Pega Version 8.6.4

The hotfix manager was incorrectly indicating that a previous hotfix was not installed or was partially installed and should be reinstated. This scenario was created during security updates where the missing/incomplete hotfix had been deliberately deleted from the database, and has been resolved by adding an update which will force patchdate to be unique when adding duplicate code resources during tests.

INC-200973 · Issue 699266

Added handling for client-side validation errors in sub-reports

Resolved in Pega Version 8.6.4

When a sub-report was trying to access externally mapped fields or an optimized page property by JOIN of another class, the main report was unable to validate the Page property. This has been resolved by updating the activity code to handle client-side validation errors on main reports attempting to access the externally-mapped Page properties of another class in the sub-report.

SR-C91156 · Issue 429630

Autocomplete Menu Selection for privileges tab Role updated

Resolved in Pega Version 8.1.4

When a few characters were typed in the autocomplete for "Role" in the privileges tab and the desired value was selected, the selection did not stick. The second time the value was selected it was retained. Investigation showed that the post value source element had a stale reference after section reload, and this has been resolved by adding code to re-initialise the reference with the latest element.

SR-C65841 · Issue 425807

Added handling for cases where IE causes a SAXParseException

Resolved in Pega Version 8.1.4

Numerous SAXParseException messages were seen in the log file, and the queryString showed the pyDeleteDocumentPg being referenced. This was traced to the method used by Internet Explorer to construct an HTTP request: IE sends the header and body of the request in separate TCP packets, but for an unknown reason in this case the body packet goes missing. To resolve this, a toggle has been introduced which will send the pyDeleteDocumentPg request as GET if pega.u.d.GET_REQUEST_DELETEDOCUMENT is set to true in userworkform. In a normal flow without this variable, the request will pass through the normal flow.

INC-183650 · Issue 678312

Corrected doubled tag removal

Resolved in Pega Version 8.6.4

After adding two tags for a Service case, attempting to delete the first tag resulted in the second tag also being removed. When three tags were present in the case, deleting the first tag caused the first and second to be deleted. Investigation showed this was caused by the run activity pyRemoveTagLink being called twice in run time, and has been resolved by updating the run activity.

INC-210680 · Issue 712072

Updated logic for setting param.PrimaryPage in transfer

Resolved in Pega Version 8.6.4

TransferAssignment was failing intermittently when doing routing either by background processing or manual transfer. Investigation showed this was caused by a null param.PrimaryPage value which resulted in a NullStepPage exception. This has been resolved by adding a Property-Set method just before calling the activity pxTransferAssignment. In addition, the "Require authentication to run" check box in the pxTransferAssignment activity has been set to on.

INC-197964 · Issue 707875

Engine updated to default to hard references in cache

Resolved in Pega Version 8.6.4

A scheduled campaign executing at midnight was failing with a null pointer error message. Rerunning the same campaign during the day did not encounter any issues. Investigation showed there was a race condition that occurred under heavy load and parallel executions which caused soft references to be garbage collected while a thread was accessing the same soft references. This has been resolved by updating the following DSS so the system will default to using hard references: Ruleset: Pega-Engine Purpose: prconfig/cache/enablesoftreferences/default Value: false

INC-211101 · Issue 709878

ClipboardPageImpl handling updated for virtual list variable mRepresentativeRow

Resolved in Pega Version 8.6.4

A Concurrent Modification exception was seen after update. This was traced to the ClipboardPageImpl use of a virtual list variable "mRepresentativeRow" in the "InMemoryStringTable" class's method where it was iterating the "InMemoryStringTable" while the same list("InMemoryStringTable") was being modified by another thread at the same time. This has been resolved by modifying the Java file InMemoryStringTable to create a copy of the variable mRepresentativeRow to make sure that while iterating over it, the application will iterate only on a copied variable and not the original variable to prevent the concurrent modification exception.

INC-207307 · Issue 709714

Corrected OAuth jar version for custom Keystore rule

Resolved in Pega Version 8.6.4

Attempting to create a custom JKS and Keystore rule so it could be pointed to the Pega cipher and use the encrypt and decrypt functionalities failed with an error indicating it was not a valid KMS keystore. This was traced to an issue with a jar version mismatch: upon checking the dependencies for the nimbus-oauth-sdk jar, even though version 6.18.1 was specified the system picked the 8.27 version through transitive dependencies, and the 8.27 version doesn't have the needed CommonContentTypes class. This has been resolved by reducing the version to 6.18.1 in conflicting build.gradle.

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