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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-194382 · Issue 697615

ADM Model management page updates

Resolved in Pega Version 8.6.4

When accessing the ADM model management landing page in an environment with a large number of nodes, an "UnresponsiveNodeException" error was thrown from the pylaststrategyresults activity by various nodes on different days. Investigation showed the ADM factory table was truncated, leading to inconsistent ADM data in the Last Responses Section. This has been resolved, and the ADM model management page has been made more resilient to node failures.

SR-C75497 · Issue 427438

Resolved "no items for filters applied" error in column filtering

Resolved in Pega Version 8.1.4

When trying to filter a column, the options did not appear on the filter and the error "No items for the filters applied" was displayed. This was due to the Declarative index join being removed on save and on run even though it was referenced in the class join filters. To resolve this, logic has been added to the pzCopyPySource activity to loop through all class joins and their filters so both sides of the filter are checked for references to a declarative index join.

SR-C84116 · Issue 423757

Added container handling to make optimized grid table visible in action top

Resolved in Pega Version 8.1.4

After upgrade, if the Optimize code checkbox was checked on a table and visibility was applied over grid header, the table was not visible in the UI. This scenario only happened when a grid was upgraded from non-optimized to optimized with some visibility condition added, and was caused by the system not yet supporting the visibility features in action top for an optimized grid. To resolve this at this time, the system has been updated to not honor the visibility at container for an optimized grid so the table will be visible.

SR-C85752 · Issue 425074

New MaxFileSize extension point added for pyMaxFileSizeViolation

Resolved in Pega Version 8.1.4

A severe guardrail warning was raised when saving the activity pyMaxFileSizeViolation into a ruleset. This was traced to the CheckForWarnings Activity of Rule-Obj-Activity which checks if any activity referenced is an internal activity. Activity pyMaxFileSizeViolation was calling the internal pzGetCMMaxFileSize activity, and the warning appeared because the py activity was overridden in the application ruleset. To resolve this and add an extension point, pzGetCMMaxFileSize has been modified to a new data transform called pxGetCMMaxFileSize, which is called in pyMaxFileSizeViolation.

INC-213610 · Issue 708113

Job Scheduler explicitly unlocked after nodes restart

Resolved in Pega Version 8.6.4

If a job scheduler was in running state and the utility nodes were restarted, the background processing nodes were not coming up and resuming as expected and PersistentJobCleanupFactory:PresentMembersJobCleanup was throwing a stale execution exception. Investigation showed locks were not being removed from the database for the job scheduler when the restart was performed (noted in pegadata.pr_sys_locks table), preventing further runs. This has been resolved by adding an explicit lock removal process for this condition.

INC-213763 · Issue 708109

Job Scheduler explicitly unlocked after nodes restart

Resolved in Pega Version 8.6.4

If a job scheduler was in running state and the utility nodes were restarted, the background processing nodes were not coming up and resuming as expected and PersistentJobCleanupFactory:PresentMembersJobCleanup was throwing a stale execution exception. Investigation showed locks were not being removed from the database for the job scheduler when the restart was performed (noted in pegadata.pr_sys_locks table), preventing further runs. This has been resolved by adding an explicit lock removal process for this condition.

INC-212549 · Issue 706074

HTML attachments conditionally shown in email listener cases

Resolved in Pega Version 8.6.4

When Rich text/html (non-plain text) emails were ingested in email, the original mail was not getting added to the case. Investigation showed that the pzCreateTriageWork activity had an explicit delete step to remove any attachment that started with 'email-content'. Since the HTML attachment name starts with 'email-content', it was deleted in above activity. This has been resolved by adding an update to conditionally show email-content.html.

SR-C84384 · Issue 430964

Logoff control for Sales Automation case worker portal updated to clear states

Resolved in Pega Version 8.1.4

After logging in to the Sales Automation case worker portal and clicking a menu item other than dashboard, the link was properly highlighted in the navigation menu and the appropriate data was loaded in the harness. However, after logging out of the application and logging again as the same user, the portal opened to the dashboard page and the previously clicked link was highlighted instead of the dashboard link in the left navigation menu. While it was possible to reset the menu state by closing the browser and starting a new session, the issue has been resolved by updating the logoff control for this portal to use the general system control_logoff which clears states on exit.

INC-163791 · Issue 704028

Simplified default reference time calculations

Resolved in Pega Version 8.6.4

After a job scheduler was configured to run at Start time = 21:00:00 for Time zone = Europe/London, the scheduler determined 20:00:00 as the next start time. This was due to the calculation for the next start time using the time zone offset calculation pattern for the date and time stored in System-Runtime-Context.pxCreateDateTime, which had difficulty with changes to the time zone definition implemented in the time between the given date and today (meaning the current time) such as daylight savings time. To resolve this, the default reference time from System Runtime Context will be 'now' instead of Date(0).

INC-208629 · Issue 704590

ReviewArchivedCase shows case hierarchy

Resolved in Pega Version 8.6.4

After update, opening the archived cases in the ReviewArchivedCase harness did not show the case hierarchy dropdown. Investigation showed this was caused by the D_CaseBreadCrumb data page calling the source activity with wrong instance key, along with the pxCaseBreadCrumbPopulate activity not supporting breadcrumbs for archived cases. This has been resolved by changing the method how the parent case item is being fetched from storage, using Obj-Open-By-Handle instead of Obj-Browse as the latter doesn't support checking the second storage. The pxBreadcrumbsCount Declare Expression has also been removed in order to facilitate the data page loading.

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