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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-C96297 · Issue 433777

Enhancements added in support of AES/PDC integration

Resolved in Pega Version 8.1.4

The following enhancements have been added in support of AES/PDC integration: - QueueStatistics for Oracle and multi-tenant environments -Postgres statistics are reset after every push (this can be disabled by changing the DSS ResetTableStats) -Enabled Debug statements before all connect-rest/connect-soap calls -Handling for Listener Information issues -Elastic search updates -The connect timeout has been enhanced from 30 sec to 60 sec for all REST connectors. -Data pages can be used for picking the End point URL -Elastic Search Count details can be pushed to PDC

INC-202677 · Issue 698990

Handling added for missing expose.accessGroup property

Resolved in Pega Version 8.6.4

After exposing an existing page group and page list properties along with single value properties using a declare index, running the Column Populator tool prpcServiceUtils to populate the historical data resulted in the single value properties being updated in the exposed column properly, but the page group and page list properties were not updated in the declare index table. On new case creation the declare index tables were updated. This was traced to the default expose.accessGroup not being set for the user, and has been resolved by adding a check and handling that will add the missing property in prpcserviceutils.properties defining the access group for the Rule-Declare-Index of the classes being exposed if it is not present.

INC-212896 · Issue 711188

Resume Flow will print Flow Action Label in audit history

Resolved in Pega Version 8.6.4

After calling Resume Flow for processing the assignments, when the Assignment was processed the Flow Action Name was printed on the Audit History instead of Flow Action Label. Investigation showed that in the Complete assignment activity, there was no code in the 'if' loop to set the value of actionLabel. If the value was null, the property set in the next step sets actionLabel to flowActionID and the audit history result is FlowAction ID instead of FlowAction Label. To resolve this, logic has been added in the CompleteAssignment Activity step 5 to set ActionLabel with Flow Action Label.

INC-202480 · Issue 699082

Resolved report filter section freeze

Resolved in Pega Version 8.6.4

When opening a report with a count column, changing the order of one of the report columns resulted in the report freezing and requiring the report to be closed and re-run. This was traced to a double filter popup appearing that did not close after the column sorting, which happened if the report definition was configured as a summary with an aggregated column such as "Count” combined with a "Do not display group headings" setting on the Report Viewer tab. To resolve this, a new step has been added in the Activity pzPopulateSortOrder to call the pzCancelFilterLogicChanges activity.

SR-C84135 · Issue 424532

Metadatatree updated to be function-scoped in UI to resolve custom tab control display issue

Resolved in Pega Version 8.1.4

When switching rapidly between two custom tabs, especially clicking in and then clicking away before the busy icon could be displayed, the section containing the tab controls was intermittently refusing to display. Refreshing the browser or clicking on the Pega button made the section visible again. This was traced to the template "metadatatree" getting overlapped with subsequent template processing due to a timing issue as "metadatatree" was being maintained in the global window object. To resolve this, "metadatatree" has been updated to be function-scoped in renderUI to avoid timing issues.

INC-198725 · Issue 707482

Elasticsearch will split queries to avoid URL length limits

Resolved in Pega Version 8.6.4

Elastic Search Functionality was not working and showed the status as Offline. Investigation showed that when an external Elasticsearch setup had an index prefix length = 200 and a large number of dedicated indexes, the error "too_long_frame_exception, reason: An HTTP line is larger than 4096 bytes" was generated. In this case, the system was working with approximately 87 dedicated indexes and the name for each of them was sent over the URL, resulting in this error message. This has been resolved by updating the system to split queries so as to not exceed the HTTP line limit in Elasticsearch.

INC-216358 · Issue 712230

Auto Complete working in Mobile Browser configuration

Resolved in Pega Version 8.6.4

Autocomplete was not working in the mobile browser when logged in as a user and configured with display mode:"in-a-table" and "display as full screen in mobile" disabled. Autocomplete results will always display in List mode in the mobile browser, but with the configuration "in a table" selected and "Display results full screen on phone" unchecked, pzGetACData (which gets called for List mode) was not registered and returned a 403 response. To handle this, the conditions file ActionAssembly.java has been removed so pzGetACData will always be registered.

INC-211251 · Issue 706539

Handling added for Model level Data type empty values

Resolved in Pega Version 8.6.4

After update, the Email Intelligent Virtual Assistant™ (IVA) was not able find the proper response for the real-time incoming emails but was able to find the topic and response when running it from Dev Studio and Prediction Studio. This was due to an edge case where the model datatype page list property was present on the text analyzer rule and a page was present in it, but the property pyName which actually holds the data type (body, attachment, all) was not present in the page. This has been resolved by updating the system to add 'all' as the datatype if the pyName is blank (null or empty).

INC-212704 · Issue 707115

Explicit lock release added for Cassandra threads

Resolved in Pega Version 8.6.4

Customer Decision Hub was not responding for realtime request REST service calls, and thread dumps during start up were showing all HTTP request threads were stuck in CassandraSessionCache.getSession. If an error is thrown while invalidating an old Cassandra session, the system may fail to unlock the write lock. This results in subsequent threads being blocked on the session cache's ReadWriteLock when they attempt to retrieve the session from the session cache. To resolve this, an update has been made to ensure that invalidate session is wrapped in a finally block that releases the write lock and log any thrown errors.

INC-210346 · Issue 709710

Check added to ensure Job scheduler executed only once

Resolved in Pega Version 8.6.4

When Node A and Node B woke up at the same time to start executing the job scheduler, both were attempting to update the "now processing" node ID with their ID but only Node A succeeded. This caused Node B to generate a "lock already held" exception, then Node B would try to release the lock and update "now processing" node ID. If Node A released the lock before Node B tried to, then Node B updated the "now processing" nodeID and executed the scheduler, causing it to be run twice. This double-run has been resolved by adding a check for whether the job scheduler has been executed recently before starting it.

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