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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-207218 · Issue 706369

Check added to prevent duplicate approval by single agent

Resolved in Pega Version 8.6.4

When using a cascading Approvals process supported both by a web access button or by responding via email, a single agent could use both methods and advance a case an additional step as if they were the next approval level. This was due to the system only checking the pzInsKey when processing the approval while the assignment key will be the same for the cascading approvals assignments. This has been resolved by introducing a datetime check to validate if the email approval assignment creation datetime and the one in the database have same value; if yes the approval process will proceed and if not it will exit.

INC-200416 · Issue 699863

Updated AttachmentPreview control for Account Manager Access Group

Resolved in Pega Version 8.6.4

When using the Account Manager Access group as the default and only access group on a profile, attempting to render a PDF on the click of a link did not work as expected. The render-on-click worked as expected when logged in as the Author and the application was switched to Account Manager. This has been resolved by registering the activity pzAppStorageOkToAttachFile in the pzAttachmentPreview control.

INC-196447 · Issue 684645

Enhancements added for external Kafka Stream Service

Resolved in Pega Version 8.6.4

To ensure data privacy when using multi-tenant Stream Service hosted on a single Kafka cluster, access will be authorized based on ACLs when a tenant sends direct requests to Kafka. In addition, all Kafka resources (topics and consumer groups) are now able to contain a prefix naming convention which can be used for tenants. This is handled through using a <env name="services/stream/name/pattern" value="{tenant.name}-{environment}-{stream.name}"/> prconfig setting to set the stream name pattern. For example, if the tenant.name is resolved into "companyname", environment into "prod1", and the stream dataset name is pyFTSIncrementalIndexer, then the Topic name created on the external Kafka will be companyname-prod1-pyFTSIncrementalIndexer.

INC-207693 · Issue 700541

Documentation updated for large attachments permissions error

Resolved in Pega Version 8.6.4

When using the Microsoft Graph API to send an email which contained an individual attachment 3MB or larger, the error "The token contains no permissions, or permissions can not be understood" was generated. Because the Microsoft Graph API has an attachment size limitation, the Microsoft Graph API send email flow will switch to using the Office 365 Exchange Online API when that size limit is hit. The documentation for this has been updated to explicitly reflect that Office 365 Exchange Online API permissions must be enabled in the Azure Active directory app settings.

INC-207593 · Issue 702427

Spell Check flag removed from Preview and Public Articles

Resolved in Pega Version 8.6.4

If the spell check button was used when editing a Knowledge Management article, flagged words that were not corrected or set to be ignored continued to display the red flag even when previewing or when the article was being viewed from a public help site. In order to support not showing the flags while previewing or viewing from the Knowledge Management help site, an addition has been made to sanitize underlined words before save or submit.

INC-201625 · Issue 698655

Updated variable handling for filter logic to avoid reuse

Resolved in Pega Version 8.6.4

When adding the property "ItemStatus" as a filter for a report, the validation message: "This property does not exist or has no column mapping" appeared. This was traced to an empty caption for a class join property used in the filter due to RRFilters_Logic reusing the strFieldName variable, and has been resolved by updating the variable handling to use a unique name, strPropName.

SR-C74650 · Issue 422909

Grid alignment and headers corrected for Opportunities screen in RTL locale

Resolved in Pega Version 8.1.4

When using the RTL locale, the Opportunity detail screen and search screen had grid alignment and header issues. This has been resolved by updating the py-portal-stages css attached to the enduser skin.

SR-C74652 · Issue 422903

Grid alignment and headers corrected for Opportunities screen in RTL locale

Resolved in Pega Version 8.1.4

When using the RTL locale, the Opportunity detail screen and search screen had grid alignment and header issues. This has been resolved by updating the py-portal-stages css attached to the enduser skin.

SR-C83615 · Issue 424947

Support added for hiding unwanted category reports

Resolved in Pega Version 8.1.4

After upgrade, a customization used to hide unwanted out-of-the-box category reports was not working. This was due to the pyServiceLevelPerformance and pxSimulations category rules not being included as part of the pyOOTBVisibleInBrowser 'when' rule that is specified for Display in the report browser 'when' setting. These two category rules - pxSimulations and pyServiceLevelPerformance - have now been modified to reference the 'when' rule pyOOTBVisibleInBrowser so categories may be hidden as desired.

INC-210126 · Issue 708782

Timeout added for Cassandra writes

Resolved in Pega Version 8.6.4

When using Customer Decision Hub with external C* deployment, attempting to stop a data flow run which was reporting stale threads for some partitions resulted in some of the partitions continuing to run while threads were waiting on the Cassandra save operation. This has been resolved by adding configuration for a timeout when waiting for the results of the save operation, with a default of 300 seconds.

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