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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-C93079 · Issue 430562

Action queue explicitly cleared in closeAllDocuments method

Resolved in Pega Version 8.1.4

After logging in to the app studio and performing some changes in the case designer, attempting to switch to data explorer or other tabs generated an alert indicating "Remaining tabs have unsaved work". After the alert was generated and closed, a "Maximum limit of opens tabs is reached" popup was then displayed even when there were no open tabs. This was traced to a change in the event handler for "DesktopAction" which caused the system to immediately move from the alert to triggering createNewWork, which then used the same dynamic document as the original alert. To resolve this, the system will clear the action queue pega.c.actionSequencer.clearQueue() in the closeAllDocuments method.

SR-C86952 · Issue 428817

Viewing screen capture attchments no longer requires IE/Silverlight

Resolved in Pega Version 8.1.4

Previous versions of the Pega Platform required the use of the IE browser with Silverlight to access old attachments added using the screen capture feature. In order to support multibrowser compatibility, the system has been updated to use javascript functions to display these images so IE/Silverlight are not required.

SR-C75099 · Issue 413433

Improvements made for the stability and reliability of the stream tier

Resolved in Pega Version 8.1.4

Several enhancements and fixes have been made to improve the stability and reliability of the stream tier with a focus on rolling restart. Issue 410567: When a stream node shuts down, it takes up to a minute for all client nodes to recognize the event and failover to other nodes due to large default timeouts. Timeouts have now been reduced to allow nodes to failover much earlier. Issue 413375: When a stream node shuts down, other stream nodes are notified and attempt to discover the new cluster topology. Since the cluster is still in flux, this operation may take a long time blocking all producers until a new topology is determined. This procedure has been changed to be less heavy and make the discovery only if required. Issue 401326: Kafka (running as a separate process as part of the Stream services) generates log files, but does not use log rotation with a maximum amount of log files. This means that the log files will eventually fill up the disk, leading to failures of the service and PRPC instance running on the same disk. To resolve this, the system will now limit number of generated log files to prevent high disk usage by using the parameters of file size = 2 MB and a max nr of size = 10. Issue 410280: A large number of ""Processing override for entityPath"" entries were seen in the Kafka logs. This has been addressed by ensuring message.timestamp.difference.max.ms is set to equal to retention.ms. In addition, the system will properly compare the Kafka Configuration created for the entire topic and the configuration retrieved for Partitions so the configuration is not unnecessarily updated. Issue 414765: During stream node restart, decision hub nodes may block for 15-30 seconds when writing to a stream data under certain conditions. This can cause high response times for a small period. This has been addressed by updating stream dataset logic to handle stream tier restarts properly and not cause response time degradation. Issue 401093: HttpMessageDecoder was throwing an exception regarding “TooLongFrameException” causing a 502 on HTTP stream tier requests going over 8192. The default max header size used by stream data set REST service was 8KB. In this particular case, the HTTP header contains a lot of cookies and other meta-info and exceeds 8KB. To resolve this, the default max header size has been increased to 16KB. A new prconfig setting to control max header size has also been introduced.

SR-C77625 · Issue 414766

Improvements made for the stability and reliability of the stream tier

Resolved in Pega Version 8.1.4

Several enhancements and fixes have been made to improve the stability and reliability of the stream tier with a focus on rolling restart. Issue 410567: When a stream node shuts down, it takes up to a minute for all client nodes to recognize the event and failover to other nodes due to large default timeouts. Timeouts have now been reduced to allow nodes to failover much earlier. Issue 413375: When a stream node shuts down, other stream nodes are notified and attempt to discover the new cluster topology. Since the cluster is still in flux, this operation may take a long time blocking all producers until a new topology is determined. This procedure has been changed to be less heavy and make the discovery only if required. Issue 401326: Kafka (running as a separate process as part of the Stream services) generates log files, but does not use log rotation with a maximum amount of log files. This means that the log files will eventually fill up the disk, leading to failures of the service and PRPC instance running on the same disk. To resolve this, the system will now limit number of generated log files to prevent high disk usage by using the parameters of file size = 2 MB and a max nr of size = 10. Issue 410280: A large number of "Processing override for entityPath" entries were seen in the Kafka logs. This has been addressed by ensuring message.timestamp.difference.max.ms is set to equal to retention.ms. In addition, the system will properly compare the Kafka Configuration created for the entire topic and the configuration retrieved for Partitions so the configuration is not unnecessarily updated. Issue 414765: During stream node restart, decision hub nodes may block for 15-30 seconds when writing to a stream data under certain conditions. This can cause high response times for a small period. This has been addressed by updating stream dataset logic to handle stream tier restarts properly and not cause response time degradation. Issue 401093: HttpMessageDecoder was throwing an exception regarding “TooLongFrameException” causing a 502 on HTTP stream tier requests going over 8192. The default max header size used by stream data set REST service was 8KB. In this particular case, the HTTP header contains a lot of cookies and other meta-info and exceeds 8KB. To resolve this, the default max header size has been increased to 16KB. A new prconfig setting to control max header size has also been introduced.

SR-C85146 · Issue 423597

Improvements made for the stability and reliability of the stream tier

Resolved in Pega Version 8.1.4

Several enhancements and fixes have been made to improve the stability and reliability of the stream tier with a focus on rolling restart. Issue 410567: When a stream node shuts down, it takes up to a minute for all client nodes to recognize the event and failover to other nodes due to large default timeouts. Timeouts have now been reduced to allow nodes to failover much earlier. Issue 413375: When a stream node shuts down, other stream nodes are notified and attempt to discover the new cluster topology. Since the cluster is still in flux, this operation may take a long time blocking all producers until a new topology is determined. This procedure has been changed to be less heavy and make the discovery only if required. Issue 401326: Kafka (running as a separate process as part of the Stream services) generates log files, but does not use log rotation with a maximum amount of log files. This means that the log files will eventually fill up the disk, leading to failures of the service and PRPC instance running on the same disk. To resolve this, the system will now limit number of generated log files to prevent high disk usage by using the parameters of file size = 2 MB and a max nr of size = 10. Issue 410280: A large number of ""Processing override for entityPath"" entries were seen in the Kafka logs. This has been addressed by ensuring message.timestamp.difference.max.ms is set to equal to retention.ms. In addition, the system will properly compare the Kafka Configuration created for the entire topic and the configuration retrieved for Partitions so the configuration is not unnecessarily updated. Issue 414765: During stream node restart, decision hub nodes may block for 15-30 seconds when writing to a stream data under certain conditions. This can cause high response times for a small period. This has been addressed by updating stream dataset logic to handle stream tier restarts properly and not cause response time degradation. Issue 401093: HttpMessageDecoder was throwing an exception regarding “TooLongFrameException” causing a 502 on HTTP stream tier requests going over 8192. The default max header size used by stream data set REST service was 8KB. In this particular case, the HTTP header contains a lot of cookies and other meta-info and exceeds 8KB. To resolve this, the default max header size has been increased to 16KB. A new prconfig setting to control max header size has also been introduced.

SR-C61477 · Issue 418266

HTML conversion added to email IVA

Resolved in Pega Version 8.1.4

When sending through emails that are in HTML format, HTML tags were visible within the Analysis of the email under Entities. These tags also potentially had an impact on topic detection, as the same email sent through in HTML would be classified under a different topic from one sent through as Plain Text.This issue originated because Email IVA received text as HTML while it expected plain text without HTML tags, and was traced to the use of an IMAP setting which sends only HTML to the listener. This has now been fixed such that If any HTML is received by email IVA, it will be converted to plain text via JSoup APIs in the service method as the first step.

INC-195793 · Issue 697921

Enhanced ruleset validation for portal creation

Resolved in Pega Version 8.6.4

Attempting to create a new portal (web channel) from the app studio using the Creation Wizard with "Branch development preferences" enabled resulted in the error message "No valid rulesets in application preferences". Investigation showed this occurred due to CPM-Portal being specified in the application as the UI class: when attempting to create the portal, the system was evaluating the class against ruleset candidates. The class was not visible to the rulesets in the stack and thus the portal could not be created. This has been resolved by adding validation on UI pages, Int and Data classes in the application to ensure that they exist in user rulesets, and by adding an allowance for classes to exist only in branched rulesets and not the base ruleset during check if the ruleset is present in application stack.

INC-203595 · Issue 700594

Updated retainLock for DoClose activity

Resolved in Pega Version 8.6.4

After sending an external email notification from a case, attempting to use the "close" button resulted in an access denied error. This was traced to a missed use case for recent security improvements which resulted in not setting the required parameter retainLock for the DoClose activity, and has been resolved.

SR-C80129 · Issue 421417

Data type search adjusted to handle text query

Resolved in Pega Version 8.1.4

After creating a data type and adding a class join and then delegating the data type to a user, the data type search bar in the configuration tab was not working. This was traced to the decision search filter using "=", which did not handle a text query. This has now been changed to use "Contains" to resolve this issue.

SR-C93234 · Issue 432368

FCM support added

Resolved in Pega Version 8.1.4

Support has been added for the use of FCM for Android push notifications.

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