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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-232672 · Issue 742205

PreChatQuestions correctly captured in history

Resolved in Pega Version 8.8

When a chat was escalated to the agent, an internal error message was shown after the queue position and wait time message. The PreChatQuestions flow was executed, but the questions were not captured in the pyHistory of BotCase. This was traced to an incorrect reference relating to inbound and outbound messages and has been corrected.

INC-199320 · Issue 700082

Corrected duplicate record error message

Resolved in Pega Version 8.8

When inserting a duplicate record in a grid, the error was shown at the harness level instead of the record level. This was traced to the error messages being removed from the step page, and has been resolved by updating the system so messages will not be cleared if the same value is being set.

INC-229930 · Issue 739980

Corrected duplicate record error message

Resolved in Pega Version 8.8

When inserting a duplicate record in a grid, the error was shown at the harness level instead of the record level. This was traced to the error messages being removed from the step page, and has been resolved by updating the system so messages will not be cleared if the same value is being set.

INC-185824 · Issue 676628

Corrected filtered column list sorting in Report Browser

Resolved in Pega Version 8.8

Sorting was not working in Report Browser for a column list when a filter category was selected. This has been resolved by modifying the pzReportListSort activity to set the correct parameters in step-1 and setting pzSetCategoryParam to retain the sortTitle parameter in step 1 with an added step -2 to call the pzReportListSort activity.

SR-D39491 · Issue 506025

Logic trimmed for better Listener performance

Resolved in Pega Version 8.2.4

After multiple email listeners with Data indexing were enabled, the FTSIndexer queue was filling with Email Listener instances. Investigation showed that although Listener Management has logic for updating the last access time of all listeners by using APIs, the Email Listener was explicitly opening the email listener rule to update the last access time every time it was run. This has been corrected.

INC-167037 · Issue 650991

SmartpromptType classes shown in Rule-Admin-Skill

Resolved in Pega Version 8.7

Some class instances were not showing in SmartpromptType list. This was traced to the activity LookUpList, which is called from Rule- class in Rule-Admin-Skill, using pyClassName as one of the filter criteria in Java Step1. Therefore Rule-Admin-Skills did not show in SmartpromptType list. This has been resolved by overriding LookUpList for Rule-Admin-Skill class so it will not consider pyClassName as a filter criteria.

INC-189136 · Issue 679516

Dataflow with report definition source repaired

Resolved in Pega Version 8.7

After update, data flows using a report definition dataset as source were throwing a null pointer exception. This was traced to previous work done around retry handling for Oracle queries where there were issues identifying the correct column types; that previous work has been reverted to resolve this null pointer exception, and further work will be done to refine the solution to the Oracle CLOB DatabaseException.

INC-197610 · Issue 688003

Dataflow with report definition source repaired

Resolved in Pega Version 8.7

After update, data flows using a report definition dataset as source were throwing a null pointer exception. This was traced to previous work done around retry handling for Oracle queries where there were issues identifying the correct column types; that previous work has been reverted to resolve this null pointer exception, and further work will be done to refine the solution to the Oracle CLOB DatabaseException.

INC-239086 · Issue 746010

Menu titles allow HTML formatting

Resolved in Pega Version 8.8

Attempting to format line breaks and hyperlinks within the menu titles was not taking effect. This was due to the system only accepting a string and stripping out HTML tags in menu titles. To support this formatting use, an update has been made which will not strip the tags on the platform side but will instead send the formatted text all the way to the messaging layer for the menu title inside a menu message type.

INC-221950 · Issue 720052

SendEmailNotification activity updated for forgotten password flow

Resolved in Pega Version 8.8

The "Trouble logging in?" mechanism was not working after update due to the verification code not being sent to the user. This was an issue with security policy, and has been resolved by disabling the checkbox "Require authentication to run" for the SendEmailNotification activity in this scenario. The SendEmailNotification activity is used to send mails to the user during the forgotten password flow and requires the provision to run in an unauthenticated context for this usecase.

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