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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-193727 · Issue 679111

Entity mapping order updated for email bot

Resolved in Pega Version 8.7

Issues were seen with the entity mapping functionality in Email bot, especially when mapping email headers like subject, from (email) etc. to case properties. This was an issue with the order in which the entities were mapped ,and has been resolved with an update that will map entities which are configured in the channel first and then mapping the rest.

INC-178923 · Issue 660885

Resolved startup error related to business calendar object

Resolved in Pega Version 8.7

An error recorded in the log file when the server started was traced to a cache update that removed the old business calendar object and added the new business calendar object to the business cal list. This has been resolved by updating the system to replace the business calendar object instead of removing the old one from the cache first.

SR-D27041 · Issue 499047

Manual value group addition support available

Resolved in Pega Version 8.1.6

In a test case created for a data transform containing a value group property, that value group property could be added by clicking the + sign in the left pane of the test case, but a value group property could not be added manually by clicking the add row button. This has been resolved by adding support for manually adding value list/value groups. The activity steps which were using @java function have also now been replaced with a getproperty function.

SR-D23700 · Issue 497920

Repaired setValue(Boolean) clipboard mapping

Resolved in Pega Version 8.1.6

A Set Value for an Hidden Control associated property was not mapped to clipboard as expected. This was an unintended side-effect of work done to resolve an alert generated while attempting to post a feed even though there was no Pulse gadget used in the work object, and was due to the read-only option being considered for hidden input in spite of no design time configuration. A hidden field check has been added so that by default it will be readonly false irrespective of editable and non-editable.

SR-D36591 · Issue 507537

Kafka producer message size made configurable

Resolved in Pega Version 8.2.4

Kafka producer was using a default max message size setting of 1.3Mb while the Kafka broker max message size was set to 5Mb. This caused large processing queues to eventually throw errors indicating a scheduler.JobExecutionException related to "There was a problem saving an instance of class System-Message-QueueProcessor-DelayedItem". To correct this, a producer message size configuration option has been added along with additional logging for the KafkaSaveOperation.

INC-178002 · Issue 663770

Restore point handling updated for absent pzpvstream column

Resolved in Pega Version 8.7

While executing the “get restore point” action for rollback, a PZPVSTREAMerror error occurred with the message "(util.HistoryCollectorDataModel) WARN|Rest|SystemManagement|v2|restorepoint - History collection for the table will be slow because it does not have all of the required columns". This was a missed use case for Robotics Automation not having a pzpvstream column for one of the tables; this has been corrected with a check to validate for pzpvstream column so the system will not seek history records if the pzpvstream column is not present.

INC-202210 · Issue 740665

Resolved blind transfer error in Pega Call

Resolved in Pega Version 8.8

Attempting to do a blind transfer to another agent using Pega Call generated the run time exception message "Unable to perform ConvertStringToPage, due to invalid inputs." Investigation traced this to the event details not being passed to the UpdateCallFromEvent activity due to the Blind transfer event formatting received from Avaya. To resolve this, an 'if' condition has been added to inpzpega_ui_doc_ajaxengine_js in the PostData function.

SR-C97046 · Issue 485717

Added restriction to limit environment sending multiple OTP emails

Resolved in Pega Version 8.1.6

Multiple One Time Password (OTP) Emails were being sent for a single requestor on a change password screen when the password was expired. This was caused by the environmental settings refreshing the changepassword harness, and has been resolved by adding a restriction against sending multiple OTPs for a requestor to whom an OTP has been successfully sent once.

SR-D32991 · Issue 504130

Email Discussion Thread retains Formatting

Resolved in Pega Version 8.2.4

CSS styles were not being retained in the discussion thread when replying to InboundCorrespondence cases. This was traced to a missing value in Param.latestReply activity pzCreateExternalPostFromMail, and has been resolved by setting an initial plain text value to the param.latestReply before it is set with the HTML value. This prevents having a blank parameter value if the incoming HTML value is empty.

INC-182152 · Issue 667396

Special character handling updated for export MapValue to Excel

Resolved in Pega Version 8.7

The Excel download was failing when the Row/Column definition or column configuration of a map value contained an equals sign (=) or < > brackets inside quotation marks. This has been resolved by adding an update that will evaluate the comparator value at the start of the row condition value, and row condition value and row condition operator will be set separately.

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