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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D85653 · Issue 548599

Repaired Tracer use with Google Chrome

Resolved in Pega Version 8.3.3

After running Tracer while using Google Chrome, closing it and trying to run another resulted in an error indicating "Cannot Launch multiple tracer sessions for a requestor". This was identified as a bug with Google Google Chrome Versions greater than 70 and was caused by Google Chrome deprecating the use of sync XHR on page dismissal, and has been resolved by modifying the system to use a beacon API instead.

SR-D90051 · Issue 549492

Repaired Tracer use with Google Chrome

Resolved in Pega Version 8.3.3

After running Tracer while using Google Chrome, closing it and trying to run another resulted in an error indicating "Cannot Launch multiple tracer sessions for a requestor". This was identified as a bug with Google Google Chrome Versions greater than 70 and was caused by Google Chrome deprecating the use of sync XHR on page dismissal, and has been resolved by modifying the system to use a beacon API instead.8.4.1: 546596

SR-D90505 · Issue 550989

Repaired Tracer use with Google Chrome

Resolved in Pega Version 8.3.3

After running Tracer while using Chrome, closing it and trying to run another resulted in an error indicating "Cannot Launch multiple tracer sessions for a requestor". This was identified as a bug with Google Chrome Versions greater than 70 and was caused by Chrome deprecating the use of sync XHR on page dismissal, and has been resolved by modifying the system to use a beacon API instead.

SR-D79526 · Issue 544787

ClassName will be updated when element model page is updated

Resolved in Pega Version 8.3.3

In the event of traversing from Parent to Child, The Declare_pyDisplay datapage in clipboard was not in sync for the Child as the Active UI Element. This was traced to reliance on the pyClassName field of data element model (Declare_pyDisplay.pyDisplay(Developer).pyUIActive(1).pyClassName) to update the client side UI based on a particular condition evaluation. Because some of the properties in the element model are updated only if the page is newly created, using a page which was already present and updating values with some other UI actions was only updating specific properties which did not include pyClassName. To support this use, modifications have been made so the pyClassName will also be updated whenever the page is updated.

SR-D90711 · Issue 553090

Portal harness maintained when opening email link

Resolved in Pega Version 8.3.3

When an email link was opened (pxOpenAssignmentLink), the portal harness was replaced with the case Perform harness. This has been resolved by ensuring the 'flex' CSS class is added for the portal harness div when using pyMobileSnapStart and a top navigation portal.

SR-D90284 · Issue 551471

Added 'when' condition to class change in ShowColorPicker activity

Resolved in Pega Version 8.3.3

When using an included color picker control in a section, selecting a color resulted in the color picker pyworkpage class content changing to Embed-Skin-Controls. This has been resolved by modifying the previous behavior of always changing pyWorkPage's obj class as part of the ShowColorPicker activity by adding a 'when' condition to change the class only if it is empty.

SR-D27687 · Issue 500053

Mashup Export to Excel works on first use

Resolved in Pega Version 8.1.6

If a report was opened from Mashup and exported to Excel, only one record was given regardless of the actual size of the report. If the mashup main page was refreshed, the open and export process worked correctly. This has been corrected by adding a call to pzSetQueryDefaults in pzRDExportWrapper when the requestor is initialized for Mashup.

SR-D68235 · Issue 534781

Stale WorkSearchPreference data cleared when switching apps

Resolved in Pega Version 8.3.3

The D_pyWorkSearchPreferences data page data was not refreshing while switching between apps, causing stale data to be populated under the case search dropdown for all the applications after switching the application from one to another. This has been resolved by removing the D_pyWorkSearchPreferences data page as part of pzProcessApplicationSwitch.

SR-D17919 · Issue 491581

Corrected thread switching when moving between interactions tabs

Resolved in Pega Version 8.1.6

When using Create New for a Phone Call-Consumer in one tab and Create New for an Outbound Phone Call on another tab, the thread was not changing when switching between the tabs of the interactions. Closing the Outbound call interaction resulted in null pages on the clipboard. This has been resolved by updating the pzpega_ui_doc_tabsupport file so it switches to root document context if called from onActivate function using a flag.

SR-D60284 · Issue 550558

Delete Requestor method updated for use with CMT

Resolved in Pega Version 8.3.3

JMS MDB Listeners with Container Managed Transaction (CMT) enabled in Websphere 8.5 had global transactions fail. To initialize a JMS-MDB listener, a requestor of type APP is used. Upon the service being fully initialized, the requestor is removed by executing a delete operation followed by a COMMIT. However, in this scenario, the initialization operation is running within a CMT context and a SQLException was raised indicating that the commit was not allowed. To resolve this, the delete requestor method has been refactored to take into account the CMT context so the commit is not executed if the transaction is managed by the container.

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