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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D71977 · Issue 535600

Obj-Browse will retrieve more than 50 records

Resolved in Pega Version 8.1.8

After performing multiple skims, a newly added property was not retrieved when an Obj-Browse was performed. In Obj-Browse action, when a class is mapped to an external table and does not contain BLOB column pzpvstream, in a specific case where pxObjClass value is a reference to a parameter, a list of properties mapped to the class explicitly by querying pr4_rule_property table using NativeSQL is fetched. This call by default returns only 50 records: in cases where there are more than 50 properties for an external class, some of the properties from the obj-browse response mapping are therefore missed. To resolve this, the limit of 50 records has been removed from this NativeSQL call.

INC-165779 · Issue 641973

SQL query handling updated for mobile

Resolved in Pega Version 8.6.1

When the check box in mobile channel "Disclose application size when users log in for the first time" was enabled it produced the error "There was a problem getting a list: SQLState: Message: ERROR: relation "pr_data_full_sync_stats" does not exist". Investigation showed that all SQL queries passed to getDb().executeRDB(...) method were using the SQL table directly, ignoring any customizations to table mapping or database prefixes. This has been resolved by replacing the table name with a class reference ("Class: Pega-OfflineFullSyncSizeStatistics") so that table mapping can replace the reference with a proper table name and proper database prefix.

SR-D39455 · Issue 508605

Shortened URLs (bit.ly) supported with custom image size

Resolved in Pega Version 8.2.4

Marketing offers were very slow to load, often generating requestor lock exceptions due to the wait time. This was traced to one cell in one section that housed a company logo: the source to icon had a shortened "bit.ly" URL when the ImgaeIO API in Java expected the actual URL as its input. The API could not convert the shortened URL to the actual URL, resulting in the retries and connection failure. To resolve this, 'javax.imageio.ImageIO' invocation will happen only when the image size is auto. If custom height and width are used to display an image, Pega will not depend on the Java library and the system will be able to resolve the shortened URL.

SR-D41229 · Issue 507176

Resolved slowness in retrieving case attachment from AWS

Resolved in Pega Version 8.2.4

Attempting to open a case attachment caused the application to slow over time and eventually became unresponsive. Restarting the Tomcat nodes improved the response time. This was traced to a null Buffered Input Stream not being closed correctly when using AWS, and has been resolved by adding the needed logic to PegaGadget-Pulse.pzStorageAttachSelectedFile. In addition, enhanced logging has been added to Embed-Repository-S3.pyGetFile. Additional enhancements for this issue will be included in a future release.

SR-D36715 · Issue 507456

Resolved slowness in retrieving case attachment from AWS

Resolved in Pega Version 8.2.4

Attempting to open a case attachment caused the application to slow over time and eventually became unresponsive. Restarting the Tomcat nodes improved the response time. This was traced to a null Buffered Input Stream not being closed correctly when using AWS, and has been resolved by adding the needed logic to PegaGadget-Pulse.pzStorageAttachSelectedFile. In addition, enhanced logging has been added to Embed-Repository-S3.pyGetFile. Additional enhancements for this issue will be included in a future release.

INC-166120 · Issue 657057

Parameter added to prevent name localization in Dev Studio Reports

Resolved in Pega Version 8.6.1

Running the DataTableEditorReport against a customer table translated names that matched localized values, such as "Mr. Block" became "Mr. Sperren" when the locale was set to de_DE even though the property was marked as "Do not localize" in UI Controls in the report definition filter. To resolve this, the parameter 'pyskiplocalization' has been added for use in the RRFilters_logic and while displaying the select Values popup.

SR-D75469 · Issue 538120

Resolved null-pointer exception in Expression Builder launch from activity rule

Resolved in Pega Version 8.1.8

A NullPointerException occurred in SafeURL when trying to launch the Expression Builder from an activity rule. This was trasced to a failure to get a value property in a target field due to the target element and its parent element containing the same value for name attribute. This caused the parent element to be considered instead of the target element. To resolve this, the search for the target element in parent tag will use '$p' along with 'target element name' in query selector.

SR-D34359 · Issue 510602

StretchTabsWidth performance improvements

Resolved in Pega Version 8.1.8

Slowness was seen when a new intent task was created through an interaction. To improve performance, some of the unnecessary calls to the Layout Group _updateStretchTabsWidth() function have been eliminated, and the function code has been updated to use native javascript performant helper functions so it starts rendering sooner. A flag has also been added to disable addnewtab and resizeactions: these need to be enabled through pega.u.d.DISABLE_LG_RESIZE and pega.u.d.DISABLE_ADDNEWTAB.

SR-D38946 · Issue 507906

Dragresize plugin removed from RTE for better Microsoft browser compatibility

Resolved in Pega Version 8.2.4

When a messge was sent through Pega chat while using the Edge web browser, the text field where the message was entered before the send button was pressed did not get cleared. This was traced to the Edge browser throwing a Permission Denied error while attempting to access a detached DOM element. To resolve this, the 'dragresize' plugin has been removed from RTE as its implementation is not compatible with Microsoft Internet Explorer 11 and Edge.

INC-166844 · Issue 651406

Email bot updated to handle negative and positive feedback on the same text

Resolved in Pega Version 8.6.1

When positive and negative training was done on the same piece of text, text extraction by Email Bot failed. For example, when using the sentence. “John Smith plays cricket”, the bot detects “John” as person name. If user wants to train the bot to detect “John Smith” as the entity, the user needs to first remove “John” and build the model, and then select “John Smith” and build the model again. In this case, the email bot never again detects “John Smith” as person name due to the negative feedback given for “John”. This was traced to the entities having same the startIndex/endIndex, and has been resolved by removing entities of the same modelName which have the pyIsRemoved property as true so that multiple entity models are detected on the same word.

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