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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-183960 · Issue 674382

Cases Created through email bots remain searchable

Resolved in Pega Version 8.6.3

When a case was created through Email Bot, the delete attachment link in pzCreateTriageWork activity was triggering a delete event in incremental indexing that removed the main work object. This has been resolved by adding a condition check in the SearchIncrementalIndexNotifier class for the link page, and the work object will be updated instead of deleted.

INC-170041 · Issue 655251

Check and error message added for filename containing "%00"

Resolved in Pega Version 8.7

At the time of file attachment or upload, if the file name contained % followed by two 0s (%00), the file upload mechanism distorted the UI and the Pega logo screen popped up. The file was saved properly in the ServiceExport directory, but while fetching the attachment info, the file was split in two because the engine considered %00 as a delimiter. This has been resolved by adding a file name check and a pyInvalidFileName field value to be used for an error message.

INC-184352 · Issue 671897

Predictive model snapshot generation updated for Java 11

Resolved in Pega Version 8.7

While the Simulation data export case type was executed as expected, the predictive stages showed zero records processed. This was traced to instances running on Java 11 which caused an issue with the snapshot process. This did not affect learning, but visualization and reporting were not working in Prediction studio. To resolve this, an update has been made to the snapshotID for Java 11 compatibility which will generate a random UUID instead of using a seed.

INC-176542 · Issue 668478

Removed unused function to improve Class rule save performance

Resolved in Pega Version 8.7

Clicking save on the Policy Class rule was not working correctly or was taking an excessive amount of time to respond. Adding property mapping in the External Mapping tab of the Class rule exhibited the same behavior. Investigation showed there was an infinite loop being invoked in the class ruleform, which was traced to the disableKeyEntries() function. As this function is no longer used, this has been resolved by updating the RF_RuleObjClassScript.js to remove disableKeyEntries and any function calls to it.

INC-198601 · Issue 695498

Autocomplete value retained post refresh

Resolved in Pega Version 8.6.3

After update, including an autocomplete control in the UI configured as 'on change refresh this section' resulted in the selected value getting removed from the list after being selected. Investigation showed this could happen in a customized environment if Selected Autocomplete and associated Autocomplete fields had Refresh section configured. While removing the refresh conditions resolved the condition, this has been addressed by adding handling for this use case.

INC-177312 · Issue 692110

Added handling for FieldValue issue during Excel export

Resolved in Pega Version 8.7.1

After upgrade from Pega 7 to Pega 8, the export to Excel function for business-rules kept and maintained via Decision-Tables created a file that Excel could not open. This was traced to a function call in the Results tab and the Return Actions in the decision table which caused an issue with the generated Excel to be used for editing. To resolve this, any allowed values will have quotation marks removed before the vales are passed to the export.

INC-180594 · Issue 670957

Filtering added for DisableDormantOperators

Resolved in Pega Version 8.7

When running the Disable Dormant Operators agent, many operators were seen which were dormant but not disabled. Investigation showed the activity was fetching all of the operators without filtering the deactivation state. This has been resolved by adding a filter condition in pzDisableDormantOperators to fetch only deactivate state users.

INC-175205 · Issue 652531

Agent restart made more resilient

Resolved in Pega Version 8.7

During a timeout outage, agents intermittently encountered a NoClassDefFound error and were disabled. After the database connection was restored, the agents were not automatically restarting. This has been resolved by making the code more resilient to errors; agent will be restarted when a temporary issue is detected, and the restart will be immune to most exceptions.

INC-189781 · Issue 677816

Database Transaction Log update overflow resolved

Resolved in Pega Version 8.7

When automatic.resume=false was encountered during an update, cleaning up the existing codeset from previous updates ended up filling up the database transaction logs and caused the update to fail. This has been resolved by updating the process of clearing the codeset so it doesn't overflow the transaction log.

INC-189781 · Issue 677817

Database Transaction Log update overflow resolved

Resolved in Pega Version 8.6.3

When automatic.resume=false was encountered uring an update, cleaning up the existing codeset from previous updates ended up filling up the database transaction logs and caused the update to fail. This has been resolved by updating the process of clearing the codeset so it doesn't overflow the transaction log.

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