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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D39455 · Issue 508604

Shortened URLs (bit.ly) supported with custom image size

Resolved in Pega Version 8.3.1

Marketing offers were very slow to load, often generating requestor lock exceptions due to the wait time. This was traced to one cell in one section that housed a company logo: the source to icon had a shortened "bit.ly" URL when the ImgaeIO API in Java expected the actual URL as its input. The API could not convert the shortened URL to the actual URL, resulting in the retries and connection failure. To resolve this, 'javax.imageio.ImageIO' invocation will happen only when the image size is auto. If custom height and width are used to display an image, Pega will not depend on the Java library and the system will be able to resolve the shortened URL.

SR-D36715 · Issue 507455

Resolved slowness in retrieving case attachment from AWS

Resolved in Pega Version 8.3.1

Attempting to open a case attachment caused the application to slow over time and eventually became unresponsive. Restarting the Tomcat nodes improved the response time. This was traced to a null Buffered Input Stream not being closed correctly when using AWS, and has been resolved by adding the needed logic to PegaGadget-Pulse.pzStorageAttachSelectedFile. In addition, enhanced logging has been added to Embed-Repository-S3.pyGetFile. Additional enhancements for this issue will be included in a future release.

SR-D41229 · Issue 507175

Resolved slowness in retrieving case attachment from AWS

Resolved in Pega Version 8.3.1

Attempting to open a case attachment caused the application to slow over time and eventually became unresponsive. Restarting the Tomcat nodes improved the response time. This was traced to a null Buffered Input Stream not being closed correctly when using AWS, and has been resolved by adding the needed logic to PegaGadget-Pulse.pzStorageAttachSelectedFile. In addition, enhanced logging has been added to Embed-Repository-S3.pyGetFile. Additional enhancements for this issue will be included in a future release.

SR-D28657 · Issue 500583

Corrected Reference value's description in Table

Resolved in Pega Version 8.3.1

When a user was given 'property for value' as an ID and 'property for display text' like a name, launching the portal showed the display text correctly until 'refresh' was clicked, at which time the current section showed the property value instead of the property text. Investigation showed that the parameter string split inside the parameterised data page used as a dropdown source failed in the read-only case. This has been corrected.

SR-D38946 · Issue 507905

Dragresize plugin removed from RTE for better Microsoft browser compatibility

Resolved in Pega Version 8.3.1

When a messge was sent through Pega chat while using the Edge web browser, the text field where the message was entered before the send button was pressed did not get cleared. This was traced to the Edge browser throwing a Permission Denied error while attempting to access a detached DOM element. To resolve this, the 'dragresize' plugin has been removed from RTE as its implementation is not compatible with Microsoft Internet Explorer 11 and Edge.

SR-D14201 · Issue 485964

MY system pulse receiver will parse originating tenant name to facilitate data page removal

Resolved in Pega Version 8.3.1

When using a node level data page on a cloud multi-tenant system to get the data from a data table, attempting to flush the data page by explicitly calling pzFlushDataPage was not flushing the page in all nodes of a tenant. This was traced to the system pulse used to communicate between MT nodes: the receiver node was not removing the data even after receiving the system pulse because the cache contained the page with a different key. The key formed contained the tenant name, and the receiver was not parsing the tenant name from the pulse message received. To resolve this, the system has been updated to parse the tenant name from the pulse message and set it on requestor. This allows the correct key to be formed, allowing the receiver node to remove the data page as expected.

SR-D43788 · Issue 512542

Corrected Last Added By values for reports created in report browser

Resolved in Pega Version 8.3.1

After creating a report using report browsers in the case manager portal, opening that report definition rule in Designer Studio showed the person's name who created the pydeafult report instead of the expected values for Last added by(Operator ID & Name) and Last Moved by (Operator ID & Name,Date). This has been resolved by adding steps to pzRRSaveAs which will fix the history details when making a new report in the report browser.

SR-D24083 · Issue 498486

Guardrail warning removed for setting filter by format on RD sourced grid

Resolved in Pega Version 8.3.1

After upgrade, use of the 'filter by format' (Configuration on table layout column) for grids sourced with report definition caused confusion in that the option now exists to either to see the value or the formatted value in the filter panel. Previously, a grid layout would show a date format in both the column of a grid and the filter of that column, but the filter changes produced a date format on the column within the grid but the date time format applied on filter of the column. This behavior change will be reflected in updated documentation. In addition, there is a workaround to recreate the old behavior by changing the column 'Date assigned' from a filter by value to format, but a moderate guardrail warning was created when filter by format was set on any column of a grid sourced to a report definition. This has been removed: when filter by format is selected, no guardrail warning will be displayed in design time.

SR-D26589 · Issue 496719

pxParseExcelFile activity will now parse multiple sheets

Resolved in Pega Version 8.3.1

When trying to use the activity pxParseExcelFile on an Excel file containing three sheets where each sheet had a different pagelist, the properties mentioned in sheet 1 were populated on upload but the remaining sheets only showed the error message "Could not get clipboard property for reference Work Queues.". This was caused by an error in Row index handling for the additional sheets, and has been resolved by updating the logic to populate the data in the clipboard. Additional issues for this issue in 8.4 to fix issues like formulae not getting evaluated and $ not parsed: 501592, 501383

SR-D33135 · Issue 502273

Handling added for newline in a cell exported to Excel

Resolved in Pega Version 8.3.1

It was reported that new lines (br) were not displayed in exported Excel even after adding the control format with style tag <br style="mso-data-placement:same-cell;" />. This was due to a missed use case when Export to Excel was revised; as a necessity, the new Export to Excel does not support HTML as the old one did, and handling for line breaks in a cell was missed in this implementation. To correct this, wrapping has been enabled on AutoGenReportUIField and NonAutoGenReportUIField and ReportUIUtils.stripHtmlFromValue() has been updated to convert tags to line breaks.

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