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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D45527 · Issue 512325

Corrected comma in chat appearing as ',null,'

Resolved in Pega Version 8.2.5

When a comma was sent in chat, it appeared as ",null,". For example, " I am applying the loan now,null, thanks ". Investigation showed that this was caused by Pega code that was overriding a JSON parse native API, and it has been resolved by removing the override and handling the Pega parse via a different API.

INC-178872 · Issue 668306

Added handling for silent save fail with invalid cache

Resolved in Pega Version 8.7

When Commit threw an exception, the Save button from rule form did not catch it and returned no errors even though the save failed. Investigation found this could occur on systems with invalid caches, and a try-catch has been added to handle an exception occurring in a Java step that should not stop future processing.

INC-183960 · Issue 675870

Condition check added to trigger search update

Resolved in Pega Version 8.6.4

Following work done to update deleting attachments for cases created through an email bot, search indexing was not updating automatically and a manual re-index was needed to allow the global search to work. This has been resolved with the addition of a condition check which will update the case when there is a delete operation done on the link page.

SR-D64244 · Issue 532983

Support added for recording with sIngle-option radio button inside a repeating grid

Resolved in Pega Version 8.5

Recording a test case was not working when a single option radio button (i.e., radio button control with property of type boolean) was configured inside a repeating grid. In this case, it was found that the Radio button markup did not have a data-test-id attribute for non-template single option; this has been added.

INC-161463 · Issue 638003

Case Dependency corrected for different access groups

Resolved in Pega Version 8.7

Creating a queue item as part of the case dependency was not working as expected when the access groups of the dependent cases were different. Investigation showed that in this scenario, the logic was looping differently and the DependencyList page in pxCheckFlowDependencies was getting removed. To resolve this, the DependencyList page has been moved so it is processed inside the DependencyList.pxResults loop.

INC-154254 · Issue 674945

Correct Email Bot training text highlighted

Resolved in Pega Version 8.7

When a piece of text was selected and tagged against an entity while training the Email Bot, the entity selection was misplaced and partially covered the actual text selected. The incorrect selection was then carried forward to the training data spreadsheet. To resolve this, rule changes have been made that will update HTML entities to HTML encoded forms.

INC-193727 · Issue 679111

Entity mapping order updated for email bot

Resolved in Pega Version 8.7

Issues were seen with the entity mapping functionality in Email bot, especially when mapping email headers like subject, from (email) etc. to case properties. This was an issue with the order in which the entities were mapped ,and has been resolved with an update that will map entities which are configured in the channel first and then mapping the rest.

INC-178923 · Issue 660885

Resolved startup error related to business calendar object

Resolved in Pega Version 8.7

An error recorded in the log file when the server started was traced to a cache update that removed the old business calendar object and added the new business calendar object to the business cal list. This has been resolved by updating the system to replace the business calendar object instead of removing the old one from the cache first.

SR-D74057 · Issue 540061

Updated aria handling for Dynamic Layout Group 'Accordion'

Resolved in Pega Version 8.5

The Dynamic Layout Group display type 'Accordion' was not getting initialized properly on the browser developer inspector. This was traced to the aria-selected attribute set to always be true, and has been resolved by adding logic to set and unset aria- selected only on the active tab. When the tab is not active, then aria-selected will be false.

INC-178002 · Issue 663770

Restore point handling updated for absent pzpvstream column

Resolved in Pega Version 8.7

While executing the “get restore point” action for rollback, a PZPVSTREAMerror error occurred with the message "(util.HistoryCollectorDataModel) WARN|Rest|SystemManagement|v2|restorepoint - History collection for the table will be slow because it does not have all of the required columns". This was a missed use case for Robotics Automation not having a pzpvstream column for one of the tables; this has been corrected with a check to validate for pzpvstream column so the system will not seek history records if the pzpvstream column is not present.

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