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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-145535 · Issue 600785

Corrected layout group overlapping content

Resolved in Pega Version 8.5.2

When an editable Table with Master Detail Edit has a section that contains a Layout group (Tab) inside the Master Detail Flow Action, if there are more layout group headings than that can be contained in the screen, a left and right arrow are displayed to toggle between headings in the layout group heading bar. However, timing issues sometimes caused the contents of the layout group to overlap on top of the content below the layout group and the screen was freezing with a loading icon. This was traced to console errors, and has been resolved by adding an 'undefined' check to prevent those errors.

INC-173436 · Issue 648821

Performance improvement for Application Save: Node Level Data Pages

Resolved in Pega Version 8.7

As part of new functionality introduced in 8.3, data types defined in the application record will be turned into data objects on Application save. As part of this process node level pages are invalidated and reloaded and there is an explicit commit that marks the Application record as dirty and sends any calls for the application record to the database for fresh records. In a multi-node environment, the number of queries to get the application record being saved became exponentially higher and performance impacts were seen. This has been resolved by updating the system to skip eager loading of the data page definition when an access rule or application definition is saved.

INC-192979 · Issue 678361

Performance improvement for Application Save: Node Level Data Pages

Resolved in Pega Version 8.7

As part of new functionality introduced in 8.3, data types defined in the application record will be turned into data objects on Application save. As part of this process node level pages are invalidated and reloaded and there is an explicit commit that marks the Application record as dirty and sends any calls for the application record to the database for fresh records. In a multi-node environment, the number of queries to get the application record being saved became exponentially higher and performance impacts were seen. This has been resolved by updating the system to skip eager loading of the data page definition when an access rule or application definition is saved.

INC-211251 · Issue 706539

Handling added for Model level Data type empty values

Resolved in Pega Version 8.6.4

After update, the Email Intelligent Virtual Assistant™ (IVA) was not able find the proper response for the real-time incoming emails but was able to find the topic and response when running it from Dev Studio and Prediction Studio. This was due to an edge case where the model datatype page list property was present on the text analyzer rule and a page was present in it, but the property pyName which actually holds the data type (body, attachment, all) was not present in the page. This has been resolved by updating the system to add 'all' as the datatype if the pyName is blank (null or empty).

SR-D71041 · Issue 537896

Default compiler pool size increased

Resolved in Pega Version 8.5

An issue was seen where the nodes were continuously terminating and Stream service was not started. Error messages indicated a "WARN - Long running request detected for requestor", and that tasks were waiting for the generic object pool. Analysis showed that it was possible for a deadlock to form during the startup of the system or during the first few rule executions and compilations when there were more than five rules trying to compile. Once the variable LibraryMetadata.TypeEnvironment.resolver (ClassLoader) is initialized, the problem would resolve. To prevent the deadlock, the default compiler pool size has been increased from 5 to 10.

SR-D73237 · Issue 539126

Pagination updated to resolve repeating Pulse notes

Resolved in Pega Version 8.5

After adding a case and entering 15 Pulse notes, scrolling down resulted in the notes being duplicated. Investigation traced this to entering more than 10 posts in a single interaction on a previously empty case when "Progressive pagination" was enabled for the repeating dynamic layout. On Private Edit, if the pagination was changed to "NONE" then the issue was resolved. Pagination depends on the pzPagingStartDateTime property, which is set on D_pzFeedParams, but since there were no results in this scenario this property was not being set. To resolve this, an update has been made so that pzPagingStartDateTime will be set if it is empty.

SR-D77557 · Issue 544683

Support added for custom portal with temporary work object

Resolved in Pega Version 8.5

After creating a screen flow with temporary work object in a custom portal, entering some data and clicking caused the screen to be blank after browser refresh. The same process from Designer Studio or the Case Manager portal worked as expected. Investigation showed that SPA applications with displayonpage actions was sending empty parameters to render the harness due to the 'doUiAction' activity clearing additional pages for single frame portals. To resolve this, the 'when' rule in step14 has been updated to support a custom portal and temporary work object.

INC-185266 · Issue 676581

Index table correctly populates after migration

Resolved in Pega Version 8.7

After creating a product file with work instances, only some records were populating in the index-workpartyuri class through index rule. Investigation showed that if the IDs specified for the Work Range started with the same digits as were seen after the case prefix (e.g. W-1, W-1000, or W-22, W-2201) then only the indexes for cases that start with W-1 or W-22 were included in the export. This was traced to a step in AddPartyIndexWhenCondition where the EstimatedWorkPrefix local variable was calculated: the java step extracted anything that was the same from the start of the To and From range without taking into account the possibility that some digit characters after the "-" could be the same. To improve the accuracy of the prefix estimation, "-\d" will be used to make an educated guess.

INC-129171 · Issue 566576

Field added to configure jFrog artifactory context root

Resolved in Pega Version 8.5

After configuring a JFrog repository rule and successfully testing the connection (from the rule configuration page), attempting to browse the remote repository from the "File Storage" landing page did not work. Investigation showed that ArtifactoryStorage.java was automatically appending "/artifactory" to the host name of any artifactory repo instance, causing a mismatch with the configured URL. There was a workaround of configuring the hostname with a context root, but this issue has been resolved with an additional ruleform field to specify the context root. Leaving this field blank will create the url using strictly what is contained within the host name field, while populating it will construct the url as follows: url + contextRoot + "/artifactory" This field will default to "/artifactory" to help preserve backwards compatibility.

SR-D75421 · Issue 552437

Parameters added to protect font size in HTML to PDF conversion

Resolved in Pega Version 8.5

Pega uses the pd4ml external library for HTML to PDF conversion. As part of this, the adjustHTMLWidth API was called to avoid truncation issues, but this resulted in font-sizes not being preserved in the exported document but rather changed as necessary to fit in the PDF. In order to support preserving the font size during export, the pyPDFSettings datatransform will call the protectPhysicalDimensions API along with setHTMLWidth, and avoid calling adjustHTMLWidth. With this change in place, any content width should not be set explicitly to some value as it may lead to truncation if the space is not sufficient. If there is no width set, text will wrap automatically. In case of tables with large number of columns, truncation issues may be seen: to avoid such issues, pass a larger htmlWidth value so that table will be reduced in size and in the rest of the page, font-sizes are preserved.

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