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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-211251 · Issue 706539

Handling added for Model level Data type empty values

Resolved in Pega Version 8.6.4

After update, the Email Intelligent Virtual Assistant™ (IVA) was not able find the proper response for the real-time incoming emails but was able to find the topic and response when running it from Dev Studio and Prediction Studio. This was due to an edge case where the model datatype page list property was present on the text analyzer rule and a page was present in it, but the property pyName which actually holds the data type (body, attachment, all) was not present in the page. This has been resolved by updating the system to add 'all' as the datatype if the pyName is blank (null or empty).

INC-185266 · Issue 676581

Index table correctly populates after migration

Resolved in Pega Version 8.7

After creating a product file with work instances, only some records were populating in the index-workpartyuri class through index rule. Investigation showed that if the IDs specified for the Work Range started with the same digits as were seen after the case prefix (e.g. W-1, W-1000, or W-22, W-2201) then only the indexes for cases that start with W-1 or W-22 were included in the export. This was traced to a step in AddPartyIndexWhenCondition where the EstimatedWorkPrefix local variable was calculated: the java step extracted anything that was the same from the start of the To and From range without taking into account the possibility that some digit characters after the "-" could be the same. To improve the accuracy of the prefix estimation, "-\d" will be used to make an educated guess.

INC-138348 · Issue 599770

Added parameter skipPropertyEvaluation to handle CSS in email HTML

Resolved in Pega Version 8.5.2

While sending an email with custom HTML appended to the email body, a "+" sign in the body was causing the correspondence generation to fail. Investigation showed that if there were CSS classes with braces in the message body, the braces were being removed and replaced via "+" symbol in step 21 of CorrCreate activity. To resolve this, a new Boolean parameter skipPropertyEvaluation has been added in the CorrCreate activity to handle the decision to either evaluate the logic or not, and the pre-requisite will be to resolve all the property references before calling this activity so custom CSS braces { } will be honored when the message body is sent.

INC-132088 · Issue 603084

Updated Tracer for cluster events

Resolved in Pega Version 8.5.2

When running the tracer from the Admin Studio Listener management landing page, Tracer was always fetching data from one node only even though events were generated on another node. This was due to the specific node where the Listener was running being passed to the concern activity while launching the tracer; the Tracer Client node did not have data to check if the event was being populated on another node, and the result was to always fetch data from one node only even though events were generated on another node. To resolve this, the web node ID where the event is running will be passed.

INC-149728 · Issue 608105

Application wizard security updated

Resolved in Pega Version 8.5.2

A user having PegaRULES:User1 role only was able to run the Create Application wizard until an authorization block was reached, yet some rules were created. No operator records were created as part of this process. This was traced to code left in place after the creation of pxAppConfig and pzAppConfig portals, and has been resolved. The New Application wizard UI will display a message to a user when they lack access to build a new application, and an error will be displayed for any attempt to create a new application directly via pzCreateNewApplication to address a scenario where a user might be trying to call the activity without the front end.

INC-138348 · Issue 599772

Added parameter skipPropertyEvaluation to handle CSS in email HTML

Resolved in Pega Version 8.4.4

While sending an email with custom HTML appended to the email body, a "+" sign in the body was causing the correspondence generation to fail. Investigation showed that if there were CSS classes with braces in the message body, the braces were being removed and replaced via "+" symbol in step 21 of CorrCreate activity. To resolve this, a new Boolean parameter skipPropertyEvaluation has been added in the CorrCreate activity to handle the decision to either evaluate the logic or not, and the pre-requisite will be to resolve all the property references before calling this activity so custom CSS braces { } will be honored when the message body is sent.

INC-132088 · Issue 603086

Updated Tracer for cluster events

Resolved in Pega Version 8.4.4

When running the tracer from the Admin Studio Listener management landing page, Tracer was always fetching data from one node only even though events were generated on another node. This was due to the specific node where the Listener was running being passed to the concern activity while launching the tracer; the Tracer Client node did not have data to check if the event was being populated on another node, and the result was to always fetch data from one node only even though events were generated on another node. To resolve this, the web node ID where the event is running will be passed.

INC-149728 · Issue 608107

Application wizard security updated

Resolved in Pega Version 8.4.4

A user having PegaRULES:User1 role only was able to run the Create Application wizard until an authorization block was reached, yet some rules were created. No operator records were created as part of this process. This was traced to code left in place after the creation of pxAppConfig and pzAppConfig portals, and has been resolved. The New Application wizard UI will display a message to a user when they lack access to build a new application, and an error will be displayed for any attempt to create a new application directly via pzCreateNewApplication to address a scenario where a user might be trying to call the activity without the front end.

SR-D5904 · Issue 511600

Discard changes dialog now showing for local actions

Resolved in Pega Version 8.2.5

After having modified case data without saving and clicking on a menu entry (left menu, search, ...), the system shows a dialog box to ask the user to confirm it is ok to discard changes. However, this confirmation dialog did not work with local actions, leading users to lose their work without any warning nor any way to step back. This was traced to a difference in the dirty form check, which was not present when launching a local action from a case. An enhancement has now been added to the handleMenuAction js function in pypega_ui_harnessactions.js which will perform a dirty form check with a prompt.

INC-212704 · Issue 707115

Explicit lock release added for Cassandra threads

Resolved in Pega Version 8.6.4

Customer Decision Hub was not responding for realtime request REST service calls, and thread dumps during start up were showing all HTTP request threads were stuck in CassandraSessionCache.getSession. If an error is thrown while invalidating an old Cassandra session, the system may fail to unlock the write lock. This results in subsequent threads being blocked on the session cache's ReadWriteLock when they attempt to retrieve the session from the session cache. To resolve this, an update has been made to ensure that invalidate session is wrapped in a finally block that releases the write lock and log any thrown errors.

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