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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-225696 · Issue 736797

Explicit expiration added to avoid searching for expired requestor

Resolved in Pega Version 8.8

A login page was taking long time to display. This was traced to pre-authentication cookie in the browser pointing to the requestor object on the server which triggered a lookup across the entire cluster of servers to find the requestor. This was not only taking time, but the attempt to find the requestor in the cluster would always fail to return results as the requestor was not passivated but instead removed after two minutes. To resolve this, an expiration has been added to the Pega-RULES cookie when the value is pre-authenticated. The time to expire is derived based on the short-lived requestor time for unauthenticated requestors + 1 minute, and will be 2 minutes by default. This will avoid searching for a requestor across all nodes in cluster when the requestor has already timed out and been destroyed by server.

INC-205666 · Issue 702935

Database table correctly prevents deletion if there are descendant classes

Resolved in Pega Version 8.8

When deleting a concrete class with descendant classes via an activity (Rule-.Delete), the Rule-Obj-Class.ValidateDeleteInternal activity was throwing an error message indicating the class could not be deleted due to descendant classes. However, the corresponding database table rule was deleted anyway. Investigation showed this was caused by ValidateDeleteInternal not reaching the Obj-Save-Cancel step. This can be fixed by modifying step 11, the post when conditions, to jump to END and set the END label at the Obj-Save-Cancel step instead Exit-Activity, but this issues has been resolved by updating all failure states to run end step. In addition, security has been updated to disallow "Allow invocation from browser".

SR-D61253 · Issue 527654

Exception stack trace will be included as comments in generated assembly code

Resolved in Pega Version 8.1.8

When there is an exception during assembly time, that original exception message is assembled in the generated code. To improve the process of finding the the root cause by examining the original exception stack, the system has been updated to insert the original exception stack trace into the generated code as comments.

INC-232672 · Issue 742205

PreChatQuestions correctly captured in history

Resolved in Pega Version 8.8

When a chat was escalated to the agent, an internal error message was shown after the queue position and wait time message. The PreChatQuestions flow was executed, but the questions were not captured in the pyHistory of BotCase. This was traced to an incorrect reference relating to inbound and outbound messages and has been corrected.

INC-199320 · Issue 700082

Corrected duplicate record error message

Resolved in Pega Version 8.8

When inserting a duplicate record in a grid, the error was shown at the harness level instead of the record level. This was traced to the error messages being removed from the step page, and has been resolved by updating the system so messages will not be cleared if the same value is being set.

INC-229930 · Issue 739980

Corrected duplicate record error message

Resolved in Pega Version 8.8

When inserting a duplicate record in a grid, the error was shown at the harness level instead of the record level. This was traced to the error messages being removed from the step page, and has been resolved by updating the system so messages will not be cleared if the same value is being set.

INC-185824 · Issue 676628

Corrected filtered column list sorting in Report Browser

Resolved in Pega Version 8.8

Sorting was not working in Report Browser for a column list when a filter category was selected. This has been resolved by modifying the pzReportListSort activity to set the correct parameters in step-1 and setting pzSetCategoryParam to retain the sortTitle parameter in step 1 with an added step -2 to call the pzReportListSort activity.

SR-D71669 · Issue 540099

Logic trimmed for better Listener performance

Resolved in Pega Version 8.1.8

After multiple email listeners with Data indexing were enabled, the FTSIndexer queue was filling with Email Listener instances. Investigation showed that although Listener Management has logic for updating the last access time of all listeners by using APIs, the Email Listener was explicitly opening the email listener rule to update the last access time every time it was run. This has been corrected.

INC-239086 · Issue 746010

Menu titles allow HTML formatting

Resolved in Pega Version 8.8

Attempting to format line breaks and hyperlinks within the menu titles was not taking effect. This was due to the system only accepting a string and stripping out HTML tags in menu titles. To support this formatting use, an update has been made which will not strip the tags on the platform side but will instead send the formatted text all the way to the messaging layer for the menu title inside a menu message type.

INC-221950 · Issue 720052

SendEmailNotification activity updated for forgotten password flow

Resolved in Pega Version 8.8

The "Trouble logging in?" mechanism was not working after update due to the verification code not being sent to the user. This was an issue with security policy, and has been resolved by disabling the checkbox "Require authentication to run" for the SendEmailNotification activity in this scenario. The SendEmailNotification activity is used to send mails to the user during the forgotten password flow and requires the provision to run in an unauthenticated context for this usecase.

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