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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-183996 · Issue 669645

Step name given heading level for better accessibility

Resolved in Pega Version 8.8

When using the JAWS shortcut for navigating through headings, the Step name was not announced as expected. This was due to the Step name not containing the necessary code for a heading, and has been resolved.

SR-D75757 · Issue 540640

ReportBrowser script updated to ensure older version refreshes on creation

Resolved in Pega Version 8.4.1

When using the old version of the Report Browser, the count at the report category did not update after being saved into a category until logout and login back to the portal. This was a missed use case for the old browser during updates to the UIKit and has been resolved by including the reportbrowser script in the header section pyCMReportBrowserHeader to ensure a refresh.

SR-D72886 · Issue 543756

Check added for Repositories before saving attachment

Resolved in Pega Version 8.4.1

When creating or updating a case through email listener, the Link-Attachment defaulted the pxStorageType to 'WebStorage'. This caused an issue when using PegaS3, which needs pxStorageType 'Repository'. To resolve this, a check has been added to see if Repositories are enabled, and if they are the storageType will be set accordingly.

SR-D76291 · Issue 541016

Check added for Repositories before saving attachment

Resolved in Pega Version 8.4.1

When creating or updating a case through email listener, the Link-Attachment defaulted the pxStorageType to 'WebStorage'. This caused an issue when using PegaS3, which needs pxStorageType 'Repository'. To resolve this, a check has been added to see if Repositories are enabled, and if they are the storageType will be set accordingly.

INC-146610 · Issue 614422

MimeTypeHandler added for cloud downloads on mobile

Resolved in Pega Version 8.4.4

When using the Pega cloud storage repository (Application -> Integration -> Content Storage) with the Google Chrome browser on an android device, it was possible to upload attachments but re-downloading the attachments failed. Investigation showed that this was due to the content-type appearing as application/* so Google Chrome on mobile was not able to identify the file type. This was a missed use-case for returnFileForDownload(), and has been resolved by setting the system to use MimeTypeHandler for getting the content type.

INC-172124 · Issue 651293

Improved Operator ID selection in Mobile Logs Retrieval section

Resolved in Pega Version 8.7

Data-Admin-Operator-ID.pzOperatorsByApplication returns only the first 500 operators, which is insufficient for large-scale use. There was a workaround of turning off paging for this report definition and setting maximum records to a bigger value, but this caused potential performance issues when opening very large users list. To resolve this, an autocomplete control will now be used to select Operator ID in the Retrieve Device Logs section of Mobile Channel. When part of an operator ID is typed into this control, the first 100 best results are shown and may be selected.

INC-207218 · Issue 706367

Check added to prevent duplicate approval by single agent

Resolved in Pega Version 8.8

When using a cascading Approvals process supported both by a web access button or by responding via email, a single agent could use both methods and advance a case an additional step as if they were the next approval level. This was due to the system only checking the pzInsKey when processing the approval while the assignment key will be the same for the cascading approvals assignments. This has been resolved by introducing a datetime check to validate if the email approval assignment creation datetime and the one in the database have same value; if yes the approval process will proceed and if not it will exit.

INC-217821 · Issue 719168

Ensured data refresh for cascading dropdown controls

Resolved in Pega Version 8.8

When using two cascading dropdowns where the options within the second dropdown depended on the selection in the first dropdown, making both selections and then going back to change the selection in the first dropdown appeared to allow changing the selection in the second dependent dropdown, but autocomplete was still holding the previously selected value in memory even though the source property changed. This caused an unexpected behavior when the selections were submitted. Investigation showed that changing the value of the first dropdown triggered an API call to the Refresh assignment action that updated the value, but changing the first dropdown did not cause a refresh call to set the value back to blank in the second dropdown. This issue was seen when the dropdown values were hard-coded but did not occur if each dropdown used a data page. This has been resolved by ensuring the dependent property in a cascade is reset when the source property changes.

INC-148392 · Issue 610669

File type handling added for cloud downloads on mobile app

Resolved in Pega Version 8.4.4

When using the Pega cloud storage repository (Application -> Integration -> Content Storage) with the mobile app, it was possible to upload attachments but re-downloading the attachments failed. Investigation showed that this was due to the content-type appearing as application/* so the file type was not able to be identified. This was a missed use-case for returnFileForDownload(), and has been resolved.

INC-171257 · Issue 651734

Expanded results for Proposition Filter Relevant Record Properties

Resolved in Pega Version 8.7

Previously, a maximum of 500 records were returned from pr_data_tag_relevantrecord when using Edit Parameters for the report definition proposition filter rule. In order to accommodate more complex needs, an update has been made to use the D_pxGetClassDataModel data page to fetch all the records and make them available in the dropdown.

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