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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-185362 · Issue 668826

Keystore update properly revises the cache

Resolved in Pega Version 8.7

A keystore updated with the latest certificate was not getting reflected in the runtime and the old certificate was getting picked. In a multi-node environment when the new JKS is uploaded in one node, the changes are expected to be communicated to other nodes so that the cache can be cleaned up. In this case, investigation showed that the keystore label was in uppercase and the cache entry was not correctly removed. This has been resolved by adding an update that will convert the cache key to lowercase and maintain uniformity to ensure proper cleanup.

INC-213918 · Issue 714454

Discard button works consistently

Resolved in Pega Version 8.6.5

After check out, the discard button was not working consistently for decision tables or MapValue. Investigation showed this occurred when an exported file was being downloaded in the same window, as the thread would be busy with the file and not able to perform the discard action on the window. To resolve this, the configuration for the download on the same window has been removed, exportToDecisionTable has been modified to handle an iframe, and a runScript action has been added to register the exportToExcel activity and download in iframe.

INC-145425 · Issue 600774

New email template added to include full message history

Resolved in Pega Version 8.4.4

Whenever a reply was sent from the email triage case, the outbound email sent only the actual reply along with the original email and latest reply only, skipping all remaining replies from email. For example, if there were 5 replies from case, replying 5th time generated an outbound email that contained only 5th reply (actual / current), original reply (which created the service case) and the latest reply (reply 4 in this case) and skipped reply 1 and reply 2. To resolve this, a new Outlook-style template has been added for use in replies that will include all of the previous exchanges.

INC-195354 · Issue 682183

Handling updated for UpgradeBeforeOpening

Resolved in Pega Version 8.7

After update, an email case paused for 1 minute with a wait shape and then resumed by a ServiceLevelEvents agent seemed to lose the context (class) of the case and went into the broken processes queue with the error "Unable to open an instance using the given inputs: pxObjClass = "Work-Channel-Triage"". This was traced to an incorrect class applied by the activity OpenAndLockWork which assumed that "Work-Channel-Triage" was the preferred class and passed in the case ID as a parameter. To resolve this, pzUpgradeBeforeOpening has been updated such that it will migrate a case only if it has "WORK-CHANNEL-TRIAGE" in the work object inskey.

INC-146752 · Issue 602935

File Listener made more resilient

Resolved in Pega Version 8.4.4

When file listener encountered a FileNotFoundException as a consequence of sporadic AmazonS3Exceptions, the listener was disabled and no retries were made. In order to make the file listener more resilient, FileMatchConcentrator has been updated. While file listener is running and trying to get the next set of files, if the isDirectory() method returns false due to a non-existent directory or some other intermittent issues, instead of throwing an exception and shutting down the file listener, the system will now log the exception and continue.

INC-147856 · Issue 607134

Description input for new reports restricted to 64 characters

Resolved in Pega Version 8.4.4

After saving a report with a description containing more than 64 characters, trying to delete the same report generated error messages saying the report description exceeds 64 characters. There was no maximum character limit set on the description input when creating/editing/save as a report. The delete modal shows any page-level warnings, so the guard rail warnings show up at that time. This has been resolved by disallowing the creation of a description greater than 64 characters in length.

INC-141940 · Issue 601543

Revoke Access Token check removed from OAuth Client Registration

Resolved in Pega Version 8.4.4

When client credentials were implemented, the OAuth 2.0 Client Registration form was designed such that once the instance was created and a token issued, the access tokens were deleted on save. Process changes now indicate that it should be possible to save the form because it may only have History Description/Usage changes made to it and Revoke Token and Regenerate Secret buttons are already available. To address this, the Revoke Access Token check has been removed from the validate activity of Client Registration.

INC-148552 · Issue 607369

Added ability to disable dirty form browser alerts

Resolved in Pega Version 8.4.4

In order to add support for those who do not want to see a browser alert pop-up when cancelling a work item after making changes but do want the out-of-the-box Dirty popup to be displayed, an update has been made to add a configurable flag. If pega.u.d.bUseNativeDirtyConfirm is set to false, only Pega dirty dialogs will be shown. Setting it to true will show the Pega dirty dialog or else the browser dirty dialog for an event object.

SR-D74117 · Issue 539463

DDS service will not run Hazelcast check if external Cassandra is configured

Resolved in Pega Version 8.4.1

Services were not responding, and thread dumps seen in the logs indicated that a large number of threads were waiting for one to come back from getting the cluster state for a DSM process. Investigation showed that the threads were waiting for a Hazelcast response about the cluster state. However, since a Hazelcast call is not needed when Pega is configured with external Cassandra, the DDS Service code has been changed to not to check for candidate nodes if configured with external Cassandra cluster.

SR-D82150 · Issue 546532

Properties persist after revision import

Resolved in Pega Version 8.4.1

"When properties were added to a form, they sometimes disappeared after revision import even though the properties always remained visible in a strategy. Investigation showed that the Form changes made in a DD rule were not properly updated in the pyEditElement section. To correct this, logic has been added to handle the form changes in the DD in the following activities:Data-Rule-Summary.pyMergePropositions Data-Rule-Summary.pyRemoveDDRules Data-Rule-Summary.pyWithdrawDDChanges Data-Rule-Summary.pyRemoveRestoreDDRule"

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