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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-125972 · Issue 604080

Improved resolved rules cache

Resolved in Pega Version 8.5.2

When Rule resolution iterated over a candidate list to fetch a candidate, performance issues were seen on very large sites. To resolve this, an enhancement has been added that will cache the resolved virtual table entries to optimize performance in high demand use cases like DSM.

INC-137775 · Issue 583784

Improved resolved rules cache

Resolved in Pega Version 8.5.2

When Rule resolution iterated over a candidate list to fetch a candidate, performance issues were seen on very large sites. To resolve this, an enhancement has been added that will cache the resolved virtual table entries to optimize performance in high demand use cases like DSM.

INC-146114 · Issue 604411

Create Survey routes case correctly

Resolved in Pega Version 8.5.2

The Create Survey utility was not routing the case to the user who initiated the case, but instead was routing it to the user who checked-in the case. This was traced to an error related to pxRequestor.pxUserIdentifier in the data transform pzpopulate survey params which is called when the survey utility is used, and has been corrected.

SR-D72389 · Issue 541946

Handling added for JSON with top level array

Resolved in Pega Version 8.2.7

When using serialize mode in a JSON data transform where the Top element structure was Array and the “For JSON only” relation was selected for relation mode, the result had an incorrect JSON structure. In order to support this configuration, generatePropertyAsJSON has been amended to set isTopLevelPageList to true in instances where automap is off, the top level is an array, and the JSON context is updated within the first step. In addition, generatePageAsJSON has been updated to check this flag when processing mappings in order to ensure these context changes are processed, and updates have been made to generatePropertyAsJSON to ensure that the context is popped when appropriate.

INC-142589 · Issue 595491

Corrected tooltip evaluation for multiselect

Resolved in Pega Version 8.5.2

After adding help text for a multiselect help icon with overlay on hover field, the value was not being sourced. Changing to a different type of help text or control type worked as expected. This was due to an error in case sensitivity, using pyToolTip when it should have been pyTooltip, and has been corrected.

SR-D77095 · Issue 559842

Improved backwards compatibility for imported WSDL and ParseXML rules

Resolved in Pega Version 8.2.7

After update, a Connect-SOAP integration created using the "Connector and Metadata" wizard in Pega 6 was unable to use newly generated WSDL that contained updated elements due to the wizard not updating the Parse XML rules with the updated properties, and two parse XML rules were created in draft mode when the old WSDL was imported and then followed by the new WSDL. If the "Create SOAP Integration wizard" was used instead, the properties and Parse XML rules were generated as expected but a new class was created due to the system removing special characters such as underscore. For example, the imported Connect-SOAP rules used the "XXX-APC_QUOTESERVICE-" class, but the Create SOAP Integration wizard changed this to "XXX-APCQUOTESERVICE-". Upper and lower case differences were also seen between the old and new XML Stream and Parse XML rule names. As a result, it was not possible to either skip or generate new properties into a higher ruleset version in the Connector and Metadata Accelerator. To resolve this, updates have been made which now properly skip the identical properties when generating on top of the existing run. The system now also handles unqualified schemas as it did in previous versions.

INC-128279 · Issue 591378

Layout Group tab alignment correctly shown in Microsoft Internet Explorer

Resolved in Pega Version 8.5.2

Even though the responsive breakpoint for a layout group was disabled, the tabs were getting changed to Menus in Microsoft Internet Explorer. This was traced to Tab-overflow being triggered in very small viewports when using Internet Explorer 11, and has been resolved by adding dom manipulations for all layout groups.

SR-D80696 · Issue 548823

Autocomplete context fetched for dropdown in nested case

Resolved in Pega Version 8.2.7

The autocomplete dropdown was empty when using SmartTip and the down arrow was clicked while opening an autocomplete case within an Interaction case. Opening the service case directly in a new tab populated the dropdown values as expected. This has been corrected by registering context changes just before the content is fetched for the overlay.

INC-208818 · Issue 704708

Corrected intelligent routing in email channel

Resolved in Pega Version 8.8

Intelligent language-based routing in the email bot channel was not working as expected when given a condition to direct messages to a different operator based on language. Messages were placed in the Inbound Correspondence work basket instead. This was traced to the getRoutingActions API using the incorrect property from .pxAnalysis, and has been resolved.

INC-219341 · Issue 715051

Check added to ensure StepPage generation for Top keyword

Resolved in Pega Version 8.8

A ClassCastException was thrown when top page is used, indicating "com.pega.pegarules.data.internal.clipboard.ClipboardPropertyImpl cannot be cast to com.pega.pegarules.pub.clipboard.ClipboardPage". This has been resolved by adding a check which will generate a myStepPage for Keyword "Top" as necessary.

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