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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-194564 · Issue 700782

Cancel button shown as expected in modal dialog on Mobile

Resolved in Pega Version 8.8

A modal dialog in a mobile app used to show all the phone numbers of a customer did not display a Cancel (close) button after update even though the cancel button was defined on the underlying PhoneNumbers section. This has been resolved by adding a check to assess if the button is visible when calculating modal height.

INC-139023 · Issue 591163

Tab will exit portal side menu

Resolved in Pega Version 8.5.2

It is expected that the Tab key will take users out of the portal menu and to the next focusable element, but on the side navigation menu both tab and arrow keys moved to the next menu item. This caused users to have to navigate the entire menu. The correct behavior was seen for the Navigation rule when called from an Action (for example on the button). This was traced to the system using tabindex as "0" for every element in the menu, and the tabs code has been updated to exit out of the menu bar when pressed.

SR-D76291 · Issue 547840

Updated retry logic for S3 AddAttachmentFromEmail

Resolved in Pega Version 8.2.7

When using the AddAttachmentFromEmail activity with S3 repositories, performing an obj-save on the data-workattach-file page executes a deferred save while also saving the file into the repository. if the data was inserted into S3 successfully but encountered an issue when saving the related data-work-attach-file page, the system was trying to call the save operation again. This tried to insert the duplicate attachment again to S3, causing an error on that side of the process. To resolve this, the duplicate Obj-Save functionality in AddAttachmentFromMail Activity has been removed.

INC-224299 · Issue 736466

CaseTypeClass property created in @baseclass for better upgrade compatibility

Resolved in Pega Version 8.8

When trying to use page-validate on pyWorkPage the error "The page contains an undefined property: pyWorkPage.pyAddableWorkList(1).caseTypeClass\nValidation failed: Errors Detected" was generated. This was traced to the difference in handling for old casetypes from earlier versions of Pega, and has been resolved by creating the caseTypeClass property in @baseclass.

INC-218463 · Issue 726502

Common TransformerFactory method added for greater compatibility

Resolved in Pega Version 8.8

In Service-SOAP, mapping request headers and parameters to the clipboard (instead of mapping to a Parse XML rule) resulted in blank values on the primary page of the service activity when using the IBM WebSphere Liberty app server. In this case, instantiating the JAXP TransformerFactory object using the com.sun.org.apache.xalan.internal.xsltc.trax.TransformerFactoryImpl parameter resulted in a transformer that serialized the XML to an empty string instead of the correct XML. To resolve this, an update has been made to make a common TransformerFactory method to ensure IBM JDK in WAS deployments function as expected.

INC-137510 · Issue 591293

CKEditor Source edit with formatting resumes process automatically

Resolved in Pega Version 8.5.2

Buttons on the harness were freezing after applying format using CKEditor when source mode was turned on in rich-text editor. Investigation showed that on clicking the source button, after applying styles, the events were being paused and were not resumed automatically. This has been resolved by adding changes to resume the event queue.

INC-207210 · Issue 704137

Empty check added to OpenRuleAdvanced

Resolved in Pega Version 8.8

A blank screen was displayed when attempting to open a requirement set rule in Dev Studio. This was a missed use case while updating the OpenRuleAdvanced control to handle BAC compatibility, and has been resolved by adding an empty check in addition to the existing null check along with an 'if' condition to check for pyActivity input.

INC-227714 · Issue 730395

Empty check added to OpenRuleAdvanced

Resolved in Pega Version 8.8

A blank screen was displayed when attempting to open a requirement set rule in Dev Studio. This was a missed use case while updating the OpenRuleAdvanced control to handle BAC compatibility, and has been resolved by adding an empty check in addition to the existing null check along with an 'if' condition to check for pyActivity input.

INC-136187 · Issue 596094

Mask hidden as expected in small window/tablet view with Dragon

Resolved in Pega Version 8.5.2

When using Dragon in a small window/tablet view, the mask was not getting removed as expected. Performing a mouse click on the tab was successful for hiding it. To resolve this, Data-portal!pzProfileMenu has been modified to run the script removeScreenLayoutMask after clicking Profile, Preferences, Operator, Access Group, and My Favorites > Edit .

INC-144597 · Issue 598305

Updated handling for MT query of pr_data_admin table

Resolved in Pega Version 8.5.2

When using a multi-tenant environment with Oracle, as the number of users in the environment increased, the number of queries of the pr_data_admin table "WHERE pyEnableAuthService" increased exponentially and causes system slowness. This was traced to missed handling for the @ character in the authentication service cache while requesting, and has been resolved by updating authservicecache.java.

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