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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-145293 · Issue 674901

Additional diagnostic logging added for ElasticSearch startup issues

Resolved in Pega Version 8.7

The PyIndexerState was stuck in Starting status during node initialization. This issue could occur if the filesystem became hung due to network level issue while scanning entries from /etc/mtab, resulting in a lock which was not released correctly. In order to better determine which node entry in a cluster may be responsible for the hang, an update has been made which will use a temporary virtual environment to repeat the part of the initialization phase responsible and generate additional logs for debugging. To activate this, the PegaSearch.Diagnostics logger must be set in DEBUG mode. This duplicated virtual initialization will not interrupt the normal initialization.

INC-142248 · Issue 601766

Added safe check for ActivateTabs

Resolved in Pega Version 8.3.5

After configuring a data transform action for a close icon to set a requestor level data page value and a parent-level dynamic layout was configured with a refresh when condition to track this Data page property, pzMicrodynamicContainer was throwing a null pointer exception after this refresh occurred indicating the tag name passed to isRegularTarget function was invalid. This has been resolved by adding a safe check to ensure that activateTabs is called only for tab based Ajax containers.

INC-185362 · Issue 668826

Keystore update properly revises the cache

Resolved in Pega Version 8.7

A keystore updated with the latest certificate was not getting reflected in the runtime and the old certificate was getting picked. In a multi-node environment when the new JKS is uploaded in one node, the changes are expected to be communicated to other nodes so that the cache can be cleaned up. In this case, investigation showed that the keystore label was in uppercase and the cache entry was not correctly removed. This has been resolved by adding an update that will convert the cache key to lowercase and maintain uniformity to ensure proper cleanup.

INC-195354 · Issue 682183

Handling updated for UpgradeBeforeOpening

Resolved in Pega Version 8.7

After update, an email case paused for 1 minute with a wait shape and then resumed by a ServiceLevelEvents agent seemed to lose the context (class) of the case and went into the broken processes queue with the error "Unable to open an instance using the given inputs: pxObjClass = "Work-Channel-Triage"". This was traced to an incorrect class applied by the activity OpenAndLockWork which assumed that "Work-Channel-Triage" was the preferred class and passed in the case ID as a parameter. To resolve this, pzUpgradeBeforeOpening has been updated such that it will migrate a case only if it has "WORK-CHANNEL-TRIAGE" in the work object inskey.

INC-173944 · Issue 660180

Cancel button on embedded GridRow cancels single action

Resolved in Pega Version 8.7

When a modal Flow Action contained a Table with the Row operations configured as Master-detail and the Detail flow action was specified, if a validation error defined in a Validation rule (i.e. other than required field error) occurred while entering details for one of the rows and the Cancel button for that row was clicked, the entire action was cancelled and the modal window was closed without saving anything. This has been resolved by updating the system to prevent the modal closure if a row is added and then cancelled.

INC-174243 · Issue 655886

Links to specifications persist appropriately

Resolved in Pega Version 8.7

When linking Rules to Specifications, check-ins of some unrelated rules deleted the link. Investigation showed the deletion happened in the pzHandleLinksPostCheckIn activity, and was caused by an empty parameter page name that caused pcInsKey to not have a value, so all links returned by "Obj-Browse" were later deleted. To resolve this, an update has been made to insure the "Pass current parameter page" option in step 2 of the Connect REST PostCheckIn activity is enabled so that the downstream activity pzHandleLinksPostCheckIn behaves as expected.

INC-192102 · Issue 678532

Performance improvements for stale thread warnings

Resolved in Pega Version 8.7

Stale thread warnings were causing performance issues during dataflow run execution. Stale thread/slow component warnings are added as part of the dataflow execution when a processing thread takes more than 5 minutes to process a single dataflow record. The stacktrace of the dataflow thread is added as part of the warning for debugging purposes, but in some scenarios the stacktrace can become very large. This has been resolved by removing the stacktraces from the warning, improving the query logic, and adding the run ID to the exception method to assist if there is an error.

INC-201366 · Issue 691508

Performance improvements for stale thread warnings

Resolved in Pega Version 8.7

Stale thread warnings were causing performance issues during dataflow run execution. Stale thread/slow component warnings are added as part of the dataflow execution when a processing thread takes more than 5 minutes to process a single dataflow record. The stacktrace of the dataflow thread is added as part of the warning for debugging purposes, but in some scenarios the stacktrace can become very large. This has been resolved by removing the stacktraces from the warning, improving the query logic, and adding the run ID to the exception method to assist if there is an error.

INC-194305 · Issue 681681

File Dataset wildcards updated for ADM storage

Resolved in Pega Version 8.7

Attempting to access the filepath was failing and an error was seen indicating "Could not obtain lock 'Create repository file pegacloudfilestorage:ADM/Rule-Decision-AdaptiveModel/Data-Decision-Request-Customer". While creating a file name, a lock is generated while checking the file names of existing files. If the file data set has a large number of files, a condition may occur where some threads are unable to save data and an exception is thrown. To resolve this, the wildcard previously used in the file name has been replaced with the Pega node id + thread id + current timestamp. This will ensure all wildcards are unique and there is no need to lock and list existing files.

INC-174652 · Issue 654140

Case Archive updated to better prune email and attachment metadata

Resolved in Pega Version 8.7

After configuring pyPegaArchiver, pyPegaIndexer and pyPegaPurger to remove old cases, there were no records present in the pr_metadata table but the records related to Data-Corr-Email, Data-WorkAttach-File and Link-Attachment remained. As there is no harm in removing these entries because the system has already copied the reference to these attachments, the entry in pr_metadata can be removed without any issue. With this update, external and shared entries now get removed from pr_metadata table when a purge is performed, however they do not get removed from the target table.

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