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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-211299 · Issue 706318

Handling updated for rule export errors

Resolved in Pega Version 8.6.4

After exporting the rules from E2E, the import to the production mirror failed. Investigation showed that the process encountered a time out from an Adaptive Decision Manager table when exporting the product rule, resulting in the product file not containing the mandatory jar files. This has been resolved by updating the handling of errors during export, and suppressing auto-chaining when generating app JSON.

INC-206773 · Issue 708374

ScreenFlow called from Dataclass section completes as expected

Resolved in Pega Version 8.6.4

When calling a screen flow from a section of another screen flow, the flow did not work properly in the modal dialog screen flow but did work in the process flow. Investigation showed that when the second screenflow was opened from the Data class section, the assignment of the first screenflow was not deleted post submission. This has been resolved by adding a conditional block for screenFlow Dataclass section.

INC-192673 · Issue 689554

Tab highlighting updated

Resolved in Pega Version 8.6.4

Not all elements were indicated with yellow highlighting when tabbing through the screen. This has been resolved.

INC-204676 · Issue 699113

Localization added to subject line for SendEmailToAssigneeOnGoalTime

Resolved in Pega Version 8.6.4

When a Callback case was created and the assignee notified by email, the subject line was not localized. This has been corrected.

INC-
184212 · Issue 677286

Updated AgentName handling for QueueItemID

Resolved in Pega Version 8.6.4

A report was showing as scheduled but no mail was received when it was supposed to run. Investigation showed this was due to the reports being corrupted, leading to the flow skipping the necessary Queue-For-Agent method. While there was a workaround of doing a "Save As" to create a new version of the report, this has been addressed by setting the agentName before saving to the database to handle missing agentName cases and ensure pyAgentname is always populated when pzQueueItemID is not empty.

INC-213247 · Issue 708870

Title attribute added for disabled icons

Resolved in Pega Version 8.6.4

The disabled icon control in non-template mode used the tempTitle attribute instead of title, interfering with accessibility because no information was available to screen readers. This has been resolved by adding the aria-disabled attribute to the disabled icon control.

INC-211726 · Issue 705071

Parameter logic updated for metrics activity counter

Resolved in Pega Version 8.6.4

An error was causing the PushCDHMetrics agent to fail. This was traced to an undefined parameter in the activity which was used as a counter, and has been resolved by replacing it with a local variable of type integer. In addition, an agent has been added to support publishing the model metrics.

INC-212623 · Issue 709549

HTML attachments conditionally shown in email listener cases

Resolved in Pega Version 8.6.4

When Rich text/html (non-plain text) emails were ingested in email, the original mail was not getting added to the case. Investigation showed that the pzCreateTriageWork activity had an explicit delete step to remove any attachment that started with 'email-content'. Since the HTML attachment name starts with 'email-content', it was deleted in above activity. This has been resolved by adding a when rule named 'pyLinkEmailTriageContentHTML' which will conditionally show email-content.html.

INC-142714 · Issue 596554

Recent Cases from different applications available to open

Resolved in Pega Version 8.4.3

An enhancement has been added which will allow opening other application assignments in the Recent Cases section of the current application when the user has access to multiple applications.

INC-207320 · Issue 701082

Email Approver shown in audit

Resolved in Pega Version 8.6.4

Email Approver activity was not being shown in Audit. This was traced to the queue instance primary page missing the necessary pyInboundEmail page property from pyCreateAndManageWorkFromEmail, and has been resolved by updating the listener activity to copy the needed value to a property called pyEmailFrom which will be used to record the events in the audit.

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